Jane
Über Jane
Jane ist eine Plattform für das Management von Gesundheits- und Wellnesspraxen, die von Inhabern von Kliniken selbst entwickelt wurde, um dich zu unterstützen, egal wie und wo du praktizierst. Jane ist online und auf jedem beliebigen Gerät verfügbar und bietet Online-Buchungen mit Markenkennzeichnung, eine ansprechende Terminplanung, Versicherungsmanagement, kundenspezifische EMR, Online-Aufnahmeformulare, Patientenerinnerungen und integrierte Zahlungsabwicklung.
Jane ist eine flexible und nutzerfreundliche Online-Praxisverwaltungsplattform, die deinen täglichen Arbeitsablauf modernisieren und gleichzeitig deinen eigenen, einzigartigen Praxisstil respektieren wird.
Deine Patienten werden begeistert sein, deine Verwaltungszeit wird reduziert und die geschäftliche Seite deines kleinen Unternehmens wird dir gefallen. Die Anwendung hilft dir dabei. Geh auf die offizielle Website des Anbieters, um mehr zu Jane zu erfahren.
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- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Jane got me through April 2020
Bewertet am 1.5.2020
My business was ordered to stop conducting in-clinic operations due to the COVID-19 crisis. The...
My business was ordered to stop conducting in-clinic operations due to the COVID-19 crisis. The Jane Team launched the online video conferencing feature that they were planning to launch at the end of 2020. It allowed me to continue conducting business and adhere to the government's mandate to maintain physical distancing.
Not only that they offered two weeks of webinar style training sessions that they were planning to offer using an on-site conference setting.
It has been Jane and I running the business all of April 2020 and I could not have done it without "her"!
Vorteile
Online billing, online booking , reporting of Key Performance Indicators, scheduling, and electronic medical records all in one affordable package.
Great customer service.
Nachteile
There has not been a downside. It is very easy to learn and it has all the features that I need.
Antwort von Jane Software
Sandra
This is so lovely - and what an honour it has been to spend the last few weeks with you at Allied.
I was surprised (although I shouldn't have been!) by the great chat participation throughout the sessions - even in an online version of what we were hoping to be a community building in-person experience. Thanks for joining us! We are lucky at Jane to be working with people like you...
And I'm so glad to hear that you're working with Online Appointments! We're still working on more resources for you around returning to in-practice treatment and what it might look like to have a bit of a hybrid model for a while, with both in office and online care.
Today we're working on a guide for screening calls with COVID-19 screening intake forms and consents.
You're doing a phenomenal job Sandra! If there's more Jane can do to help you and your practice in resources, education or features let us know.
Alison - Co-Founder
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Devil is in the details
Bewertet am 6.6.2022
Jane is a joy to use and customer service is top notch.
Jane is a joy to use and customer service is top notch.
Vorteile
I have been using Jane daily for 3 years now in my practice. What I love most most Jane is it’s very clean and easy user interface, it’s always a joy to use and it just works. Also it offers some functionalities which seem like details but save you so much time daily like saving patients credit cards to reduce no shows, visual charting, making your calendar seem busy, only book adjacent appointments, you can clearly see that the tram behind this has first hand experience with online booking and patient management system.
Nachteile
What I miss is first , considering I have all my patients confidential information is Jane, is the lack of 2 factor authentication, this is the biggest missing feature. Secondly, the lack of API or even scheduling in reports prevents me from automating the simplest tasks like automatically exporting sales to Zoho books or setup a booking chatbot. Also with proper integration I could send the sms and email reminders from my own phone number and email, making customer journey optimal.
In Betracht gezogene Alternativen
ClinikoWarum Jane gewählt wurde
As my practice grew I needed to move my patients files online, so I had to move away from setmoreZuvor genutzte Software
SetmoreGründe für den Wechsel zu Jane
I didn’t like the online booking interface from cliniko.Antwort von Jane Software
Hi Guillaume,
We're so lucky to have you as part of the Jane community for the past 3 years. It's lovely to hear you describe Jane as "a joy to use."
We are in the early stages of implementing multi-factor authentication in Jane. Securing data is of the utmost importance to us, so we want to ensure we have mechanisms in place so that when we add MFA as a feature we do so in a way that keeps Jane easy to use. We're currently working on a bigger project that is laying the foundations for 2FA/MFA in Jane and once this project is done, we'll be set to introduce it.
While waiting for the feature to be released, we do have other processes in place to secure Jane - email notifications, manage sessions log, and the activity log.
I'd love to hear more about your reasons for requesting an API. Feel free to add your vote here https://janeapp.canny.io/feature-requests/p/an-open-api and let me know if you'd like to chat further!
Thanks for the review :)
Maddie
On Behalf of Jane
- Branche: Bildungsmanagement
- Unternehmensgröße: Selbstständig
- Weitere für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 0.0 /10
Major issue with basic function
Bewertet am 6.5.2020
Vorteile
Nothing - I have a major complaint - see below.
Nachteile
I have used JaneApp as a client with about 3 different organizations and I always run into the same time-consuming, frustrating issue. When booking an appointment slot with someone, JaneApp gives you the option to choose that slot and book it. However, once you select the time slot, it says "Let's get you signed in." No problem. I sign in. But then, instead of simply completing the booking of the slot I chose, it shows my account with the words 'no bookings'. So then I have to manually go to the calendar again to book that slot. HOWEVER, now that slot is unavailable. (Someone told me that Janeapp makes slots unavailable for 3 minutes after booking.) So I have to wait for a few minutes until the time slot shows up as available again. This is glitchy and confusing. If clients are required to sign in BEFORE booking, they should NOT be given the option to book appointments - the system should force them to sign in first. If they are NOT required to sign in first, they should be given the option to book a given slot, and then if they need to sign in, that's fine, but then once this is complete, clients should be automatically returned to the process to complete that same booking SEAMLESSLY without having to go back to the calendar or rechoose the slot (after being confused and wondering why it's no longer available), just like other functional booking systems do. I don't know why this basic issue has not been addressed. Would not recommend this software!
Antwort von Jane Software
Hi Amanda,
Oh shoot. I'm sorry you're having trouble with Jane's online booking.
You mention you're a patient having trouble booking with Jane's online booking flow. And that you're using Jane to book at 3 different practices!
I can imagine, then, that any difficulties you're having are 3 times as frustrating. It definitely sounds like you're having a strange experience with the way Jane's behaving for you - when you sign in, your chosen appointment should be already selected and ready to confirm. And actually, if you're working on a private device, you can have Jane remember you so that you don't have to log in every time you want to book.
I'm going to make sure your experience as a patient is well documented here on our side, but more importantly I'm hopeful we can fix the log in problems you're experiencing.
We'll follow up to your email.
Talk soon - Alison - Co-Founder
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Perfect for private medical practitioners
Bewertet am 20.9.2023
Vorteile
I loved that Jane made the administrative side of being a private practice RN much simpler and met several of my needs for charting, booking, consents, etc with one program. They have been fantastic any time I needed to call for help both while I was using the product as well as after I stopped my business. I also love that they have a real person to talk to at the other end of the customer service line. It was easy for me to use and easy for my clients to use.
Nachteile
No, I had no complaints with Jane, it met all my needs.
Antwort von Jane Software
Hey Michelle. Wow, this is such a glowing review...thank you so much! We loved reading this, especially the fact that it made your private practice simpler and met so many of your needs when you needed it. We love that for you as it's what we aim to do - help helpers like yourself to make your life easier in running a clinic.
It sounds like you no longer use Jane, but I hope that we cross paths again in the future - whether as a customer or as a patient/client using Jane. Thanks for being a part of our community and remember you're always welcome. <3
- Caitlin on behalf of the Jane team
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Customer Support is AMAZING
Bewertet am 4.4.2022
Management of scheduling and electronic medical records are integrated for a seamless experience.
Management of scheduling and electronic medical records are integrated for a seamless experience.
Vorteile
It is all inclusive, continuously making improvements and the Jane Staff are so kind, helpful and cheerful.
Nachteile
It was a steep learning curve to learn JaneApp and implement the software, but the videos, tech support and online forums were helpful.
Antwort von Jane Software
Hi Faune,
I want to start by saying thank you for taking the time to share your thoughts with us.
Hearing that you chose Jane due to recommendations and happy customers is just so great. I love our community!
I truly hope that you will continue to lean on our support team throughout your Jane journey. We totally understand how challenging learning software can be and I know a friendly voice on the other side of the phone can definitely make that experience feel much better :)
Thanks again, Faune. We'll keep working hard to gain those last few stars!
Maddie
On Behalf of Jane
Jane Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Jane.F. Welche Preispläne bietet Jane an?
Jane bietet folgende Kostenpläne an:
- Ab: 79,00 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Nicht verfügbar
F. Wer sind die typischen Nutzer von Jane?
Jane hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Jane unterstützt?
Jane unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt Jane mobile Geräte?
Jane unterstützt die folgenden Geräte:
F. Mit welchen anderen Applikationen integriert Jane?
Jane kann in folgende Anwendungen integriert werden:
Bench, Clinic Sites, Google Analytics 360, Google Calendar, Mailchimp, Microsoft Outlook
F. Welche Varianten der Kundenbetreuung bietet Jane an?
Jane bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat
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