Jane

Hi Melissa! Wow, your review really lit up our team's day! We're thrilled to know so many clinics you attend, even yours, are using Jane. It's fantastic when patients notice how many health and wellness places run with us. We absolutely love our reminder feature too—it helps keep patient care seamless and makes life a bit easier for you.

We’re so grateful to have you with us on this journey and are committed to maintaining that level of excellence you expect. Please feel free to share any feedback or thoughts you have—we’re all ears and eager to keep improving.

Here’s to many more years together! :)

-Caitlin, on behalf of Jane

Hey Zahra, appreciate you taking the time to leave a review, though it’s tough to hear you faced challenges going live. Starting with new software often has a learning curve which is why our team is always here to help!

We're dedicated to sorting things out for you so we’d be happy to get an Account Setup Consultation booked with you. Feel free to reach out to our team at support@jane.app. Also, join our Jane App Community Group on Facebook - it's a fantastic resource for learning and connecting with other users. :)

We're hopeful we can turn your three-star review into a four or five-star in time, but we’ll keep working on the never-ending journey of improving, but remember we're here to assist you in getting comfortable with Jane. :)

Caitlin on behalf of the Jane Team

Hi Janie. Thank you for taking the time to share such a lovely review about our support, and for appreciating Jane’s design - both from the admin and online booking perspectives. We’re thrilled to hear that you’re really enjoying things, but please do update your review or reach out with any further thoughts once you get more familiar with things - we always love to hear from our users, whether shining or constructive feedback, as it helps Jane grow.

We hear you and realize that there are some challenges when it comes to Jane being able to handle two languages at once - it’s a skill Jane hasn’t really mastered, making it very manual. We’ll be sure to pass along that feedback to our team.

We hope you’ll update your review once you spend more time with Jane, but thank you for sharing your thoughts and impressions of Jane so far with us. I hope we can continue to provide you with great experiences for years to come - thank you for being part of our wonderful community.

-The Jane Team

Hi Karen! We're absolutely thrilled to hear you're happy with Jane—it's such a privilege to be part of your clinic. :) We love that you're into good old human support—it's our thing! Whether it's chat, phone, email, our Jane Community, or even our self-serve options, it’s like having a whole Support toolkit at your front desk ready to help.

We want to make sure Jane continues to meet your needs, so always feel free to reach out if there’s ever anything you need. Thanks for choosing Jane and for letting us support you along the way. Your feedback means the world to us!

-Caitlin, on behalf of Jane