Entrata

I've only recently started using Entrata but I like that there are so many settings can be customized to match our processes. Our Entrata team (specifically, [sensitive content hidden]) are incredible. I don't know if my experience, personally, with Entrata would be the same without their help!

The only thing that I would like to see is more back-end training for Administrators. There are so many available features that I'm not sure how to use. I only recently started using Entrata so I assume this may be an option in the future but I think it would really benefit our company to have a "master" Entrata user who receives in-depth training and knows how to really unlock Entrata's full potential.

I like Entrata mainly because of the dashboard. The dashboard makes it super convenient to see everything that needs to be done and any tasks that are outstanding. Also, the bulk unit assignment board is the greatest thing when you are roommates matching people and assigning apartments.

One thing I dislike about entrata is that sometimes there are random bugs and glitches. Some things are easily resolved an others take forever to be fixed. I've had multiple problems with entrata saying that two applicants have the same email address (which halts the entire application process) when in fact no one has the same email.

I like that it encourages paperless options.

It is very glitchy. I've sent emails multiple times and it freezes while sending and the entire message has to be retyped and sent again. Their customer service isn't always the most responsive or able to fix your issues. We are currently dealing with an issue with them not including personal property coverage that we are paying for and no one will respond to our emails anymore to get this fixed. It has been 2 months since this was discovered and nothing has been done about it. Two claims have been denied in this time and they are not accepting any responsibility or making the adjustments that need to be made.