ResNexus
Reservierungs- und Immobilienverwaltungslösung
4,7 /5 (214 Bewertungen) Eine Bewertung schreibenResNexus Übersicht
Was ist ResNexus?
ResNexus ist eine cloudbasierte Immobilienverwaltungslösung, die Unternehmen im Gastgewerbe dabei unterstützt, Prozesse im Zusammenhang mit Raumbuchungen, E-Mail-Marketing und Gästeverwaltung zu rationalisieren. Agenten können den integrierten Kalender verwenden, um monatliche oder tägliche Reservierungen basierend auf mehreren Kriterien wie Gastname, Ein- oder Auscheckdaten, Zahlungsstatus und mehr zu verfolgen.
Mit der ResNexus-Funktion für den Empfang können Unternehmen u. a. Kundenkontaktdaten, Zimmerpräferenzen und spezielle Ernährungsbedürfnisse erfassen. Mit dem Modul für Zimmerreinigung können Vorgesetzte Reinigungsanweisungen hinzufügen und Vorgänge basierend auf dem Zimmerstatus verfolgen, einschließlich „sauber“, „schmutzig“ oder „aufräumen“. Das Management und die Leitung können Berichte erstellen, um Einblicke in Belegungsraten, Steuern, Reservierungen, Marketingprozesse und mehr zu erhalten.
ResNexus erleichtert die Integration in verschiedene Marketingkanäle Dritter, einschließlich Expedia, Booking.com und Trivago. Nutzer können nutzerdefinierte Websites erstellen und Markenlogos, Objektbilder, Beschreibungen und Bewertungen hinzufügen. Um Unternehmen dabei zu helfen, die Kundenloyalität zu verbessern, unterstützt ResNexus zeitnahe E-Mail-Bestätigungen, Geschenkgutscheine, Dankesnachrichten und Geburtstags-/Jubiläums-E-Cards.
ResNexus Übersicht
Kosten
Preisoptionen
ResNexus Funktionen
Medien
ResNexus Bewertungen
ResNexus Bewertungen
ResNexus Makes Short Term Rentals Easy!!
ResNexus is cost effective based upon the number of properties you manage. I like how I am able to customize the functionality to fit the nuances of my properties. I run short term rentals and am able to manage my listings on a variety of 3rd party platforms like AirBnb, Homeaway, Expedia, Booking.com and TripAdvisor using ResNexus. I am very happy with what has worked well!
Tech Support & Web Design
Excellent! The guys have been great! The rep is from the Pacific Northwest and was able to really design a great 'feel' & lend suggestions & provide SEO to bolster up my site. However, honestly, it took several months to get my website started. I signed up last November & did not get the landing page until March. This was not the reps' fault. I understand that ResNexus was understaffed due to the high volume of other Webervations users when signed on with ResNexus. I thought I was getting a complete website, but we ended up compromising on a landing page that I mostly had to build up on my time, with the rep's guidance. And, since my slow time is in winter, I did not (& have not) really get to build the site up due to lack of time on my end. I will have to get with them this fall to revisit and improve my site.
Customer Service representative
It's fairly intuitive but hard to find certain things because their placement keeps changing. Where the heck did you put our policies?
Good with some bad
Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.
Covers All The Bases
It is easy to use for the basics and the more you use it the more useful modules you find. You can get as detailed as you want. Lots of automation of daily tasks. I did look at over a dozen companies before choosing ResNexus and I made the right choice.
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ResNexus Makes Short Term Rentals Easy!!
Vorteile
ResNexus is robust! There is a lot of functionality that allows for a workflow customization to meet a variety of needs, including guest communication, promotions, cleaning staff as well as multiple property types.
I switched from another program that had tremendous functionality & allowed for customization but was created by a programer so it lacked the nuance of someone daily managing a short term rental operation. ResNexus offers the customization and is easy to deploy.
Nachteile
I haven't found much to gripe about except that to really leverage the capabilities you need to learn their vocabulary which can be different than other programs.
Antwort von ResNexus
Adam,
Thank so much for the wonderful review. We appreciate your business!
Tech Support & Web Design
Excellent! The guys have been great! The rep is from the Pacific Northwest and was able to really design a great 'feel' & lend suggestions & provide SEO to bolster up my site. However, honestly, it took several months to get my website started. I signed up last November & did not get the landing page until March. This was not the reps' fault. I understand that ResNexus was understaffed due to the high volume of other Webervations users when signed on with ResNexus. I thought I was getting a complete website, but we ended up compromising on a landing page that I mostly had to build up on my time, with the rep's guidance. And, since my slow time is in winter, I did not (& have not) really get to build the site up due to lack of time on my end. I will have to get with them this fall to revisit and improve my site.
Vorteile
The RezNexus Team support. It's not about the software to me, really, as I had not a clue about how to use it. The reps were/are extremely helpful & reliable to get my questions answered in a timely manner. The booking engine is really intricate & fairly easy to navigate. The rep is very personable & knowledgeable and provided expert help & made tutorials for me when he was not able to help over the phone with the web pages. The rep provided the guidance with the booking engine set up & back office. Together, they made a steep learning curve for me much less intimidating.
Nachteile
The software works for both myself and my guests fairly easily as far as navigation. I have experienced several web development glitches which are frustrating for both myself and for the rep. For example, he completely went the 'extra mile' to find out why we were losing my images during file transfers. The rep devised a way to have me load them to my desktop & then directly onto the webpage itself. In short, the file storage within the software had (maybe still has?) deleted my work from the image files.
Customer Service representative
It's fairly intuitive but hard to find certain things because their placement keeps changing. Where the heck did you put our policies?
Vorteile
Fairly intuitive.
Just wanted to let you know that the service I received from [SENSITIVE CONTENT HIDDEN] in Customer Service is the best I have received from Resnexus. She helped me move a reservation cancellation to a gift certificate and it took a lot of her time and effort. I also had to put her on hold a couple of times and she waited patiently for me. A gold star for her. She is the first person in Resnexus to give me the service I not only needed but expected and then some.
Nachteile
Too many changes every month.
For five years I have been trying to find out what reports other users use for inputting into Quickbooks, all I get is "I don't know". If I run different reports for the same time period, I get different amounts.
Good with some bad
Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.
Vorteile
I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.
Nachteile
If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate.
Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work.
The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone.
I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting
"accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing.
Antwort von Nathan
Thank you for taking the time to write this review and for the feedback. We're apologize that you experienced issues with trying to change a reservation after it was made. Thank you for your kind comments about our customer support. We have made many improvement since your initial comment.
For the situation in which your business was looking to change the dates or room we recommend using the drag and drop feature on the reservation grid. To change the reservation simple click and drag the reservation to a new location on the grid.
With weekly and monthly rates, ResNexus does offer a way to select which rate you would like to use for a reservation on the grid when you are making the reservation. Your business has the flexibility to decide which rate plan you would like to pay when you are creating the reservation.
When your guests book online, the ResNexus online booking engine automatically changes the rate plan for your units based on how many days they select.
When adding a night to a reservation you can click on the reservation and then click the Rooms/Nights tab and click add. Then select which date, number of nights and which room you would like to add to the reservation.
If we are you are still finding that you are having a bad experience using these features in the system please contact us at 385-218-2637 and we would be happy to provide you with assistance and listen to your feedback to help improve our system.
Thank you for using ResNexus and helping us improve.
Covers All The Bases
It is easy to use for the basics and the more you use it the more useful modules you find. You can get as detailed as you want. Lots of automation of daily tasks. I did look at over a dozen companies before choosing ResNexus and I made the right choice.
Vorteile
I've been using ResNexus for 1.5 years and absolutely love the program. Easy to take reservations, give quotes, waitlist and communicate with guests. I moved my website to ResNexus and it is working perfectly (and looks good). There is so much to use in the Pro program: front desk, group reservations, housekeeping module, online reservations, booking engine, marketing, texting and so much more. The support is great, [SENSITIVE CONTENT HIDDEN] is my Support Professional and he always is there to help me when I need it.
Nachteile
Originally the Group Reservation module needed improvement. Resnexus did a complete overhaul of it and got it right.
Antwort von ResNexus
Glenn,
We appreciate your business and thank you so much for the amazing review!
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ResNexus Preis
ResNexus Preis
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ResNexus Funktionen
ResNexus Funktionen
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Kategorien
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ResNexus Häufig gestellte Fragen
ResNexus Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über ResNexus.
F. Welche Preispläne bietet ResNexus an?
ResNexus bietet folgende Kostenpläne an:
Beginnt ab: 3,00 $/Monat
Preismodell: Abonnement
Gratis Testen: Nicht verfügbar
F. Was sind die Hauptfunktionen von ResNexus?
Wir haben keine Informationen über die Funktionen von ResNexus
F. Wer sind die typischen Nutzer von ResNexus?
ResNexus hat die folgenden typischen Kunden:
Kleine Unternehmen, Großunternehmen, Mittlere Unternehmen
F: Welche Sprachen werden von ResNexus unterstützt?
ResNexus unterstützt die folgenden Sprachen:
Englisch
F. Welche Preispläne bietet ResNexus an?
ResNexus hat folgende Preismodelle:
Abonnement
F. Unterstützt ResNexus mobile Geräte?
Wir haben keine Informationen darüber, welche Geräte ResNexus unterstützt
F. Mit welchen anderen Applikationen integriert ResNexus?
ResNexus kann in folgende Anwendungen integriert werden:
Authorize.net, SABRE
F. Welche Varianten der Kundenbetreuung bietet ResNexus an?
ResNexus bietet folgende Optionen für Kundensupport:
Telefon-Support, Online-Support, Häufig gestellte Fragen, Forum, Wissensdatenbank, Video-Anleitungen
ResNexus is cost effective based upon the number of properties you manage. I like how I am able to customize the functionality to fit the nuances of my properties. I run short term rentals and am able to manage my listings on a variety of 3rd party platforms like AirBnb, Homeaway, Expedia, Booking.com and TripAdvisor using ResNexus. I am very happy with what has worked well!