ResNexus

ResNexus is like having an extra employee or two!! I use ResNexus for marketing, booking, and website. The product and service are amazing!!

I wish that it could be integrated with my current lock system.

Direct connectivity to all main OTA's
Easy to use day-to-day functions such as calendar, grid...
Integrated and easy to use payment solution
Sophisticated marketing tools ... and all included in the basic version
Excellent customer service and support during and after integration
Excellent website designers. Website design, SEO and support included in the package

I wish the rates and minimum stays could be adjusted directly from the calendar.

Reszexus has live time booking so I never had to worry about double booking one of our rooms.

Whenever I have contacted Resnexus with a problem , first they always blame the platform. I then phone the platform and it always turns out it was not there fault. Then I phoned resnexus back and eventually they are forced to admit they are making the mistake. At this point they say they they will look into it and get back to me. They don't! Resnexus is not able to make out correct guest invoices. I have my charges fixed, the same for each platform. Yet Resnexus has never gotten it correct. Their charges are all over the place. I have been contacting them for over a year, the last time 3 weeks ago, they said they would resolve this problem and promised to call me back. I am still waiting - heard nothing! They advertise 24/7 customer service, UNTRUE! If you try to reach them on the weekend - forget it. You will be lucky if you receive an email on Monday or Tuesday. By then it is usually too late. I have lost a lot of money on overcharge of income taxes due to Resnexus.

Tracking our revenue has been considerably easier since we switched to ResNexus. There are also a number of features that by them selves are not that big a deal, but really help run a smoother hotel operation.

I wouldn't say this is something I dislike about the software, but there are some marketing automation features that I think would be nice. For instance, having an integrated CRM that keeps detailed information on hotel guests and customers. Integration with Facebook and Google's platforms. Facebook rolled out a "Book Now" button in their ads, but we can't link that directly to our booking page right now. Not to say that isn't on the horizon.