Aesthetic Record

I've been using this software for about 6 months. I switched over from another aesthetic EMR platform due to cost. Aesthetic record offers all the necessary features of the more costly platforms for a fraction of the price. It even has features the more expensive platforms do not have.

There isn't really anything I don't like. Customer service is a message system within the app rather than speaking to a person over the phone. However, it is still immediate and has solved my issues or answered by questions almost immediately.

I liked the ease of set up and implementation the most.

I found it to be very inefficient system for what we needed it for.

ease of photos and before and afters stored in the patient chart

You can only contact customer service through CHAT - they do NOT have a phone number to contact in case of an emergency. So if you patient has a complication and your eprescribing goes down, you can not help your patient! This is absolutely unacceptable and this company should be banned from providing EMR services if they can not guarantee a patient care issue is their #1 priority. Over the years customer service has consistently been inaccessible. The POS is useless, freezes constantly. I only use square as my POS because AR is so unreliable. You can not send invoices to patients. They update the app constantly which interrupts charting and does not allow you to save your LONG NOTES because of a forced update. If you have multiple ipads that need updating this is a constant battle. You can only chart on the app and can not do any documentation on the web browser - so if you forgot your ipad, you're out of luck.

But for me it is the disregard for patient safety that is a HUGE RED FLAG. DO NOT GET! Look into Jane, Charm, Symplast