--- description: Ausführliche Erfahrungsberichte zu Guru mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Guru mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Guru Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [AI IT Agents](/directory/5322/ai-it-agents/software) > [Guru](/software/123167/guru) # Guru Canonical: https://www.getapp.de/software/123167/guru Seite: 1 / 27\ Weiter: [Nächste Seite](https://www.getapp.de/software/123167/guru?page=2) > Guru ist eine webbasierte Wissensmanagementlösung, mit der Unternehmen relevante Informationen aus einer Datenbank mittels KI erfassen, organisieren und abrufen können, um die Zusammenarbeit und Arbeitsabläufe zwischen Teams zu unterstützen. > > Bewertung: **4.8/5** von 640 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 640 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Guru - **Region**: Philadelphia, USA - **Gegründet**: 2013 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - @mentions - AI Agent Configuration - AI Copilot - API - Abfragevorschläge - Adaptives Lernen - Aktivitäts-/Newsfeeds - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Analytics - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Audio/Video Messaging - Aufgabenliste - Aufgabenmanagement - Aufgabenmanagement - Autonomous Task Execution ## Integrationen (13 insgesamt) - Confluence - Google Workspace - Microsoft Outlook - Microsoft Teams - NaVetor - Notion - SharePoint Integration - Shopify - Slack Connector for Jira - Smart Operational Analytics - Windows 11 - Zendesk AI - Zoho Flow ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Chat ## Category - [AI IT Agents](https://www.getapp.de/directory/5322/ai-it-agents/software) ## Ähnliche Kategorien - [AI IT Agents](https://www.getapp.de/directory/5322/ai-it-agents/software) - [AI Agent Builder](https://www.getapp.de/directory/4894/ai-agent-builder/software) - [Wissensmanagement Tools](https://www.getapp.de/directory/257/knowledge-management/software) - [Wissensdatenbank Software](https://www.getapp.de/directory/2823/knowledge-base/software) - [Insight Engines](https://www.getapp.de/directory/3794/insight-engines/software) ## Alternativen 1. [Freshservice](https://www.getapp.de/software/91351/freshservice) — 4.6/5 (803 reviews) 2. [Connecteam](https://www.getapp.de/software/105401/connecteam) — 4.6/5 (5318 reviews) 3. [Confluence](https://www.getapp.de/software/90949/confluence) — 4.5/5 (3720 reviews) 4. [Document360](https://www.getapp.de/software/120723/document360) — 4.7/5 (292 reviews) 5. [Helpjuice](https://www.getapp.de/software/105523/helpjuice) — 4.7/5 (104 reviews) ## Nutzerbewertungen ### "Guru = Our Trusted Source" — 5.0/5 > **Dana** | *17. Juli 2024* | Luft- & Raumfahrt | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Guru is our support and success team’s Internal Knowledge Base (or ‘IKB’ for short). This tool replaces Notion as our internal support process and how-to Wiki for our team and serves as a trusted source for the support team’s centralized collective knowledge. The adoption of the tool and its extensibility were critical to us, and thus far, we're pleased. Another pro: Ease of implementation and use - It can't be stressed enough how easy this was to configure and deploy. > > **Nachteile**: I'd really like to see a more robust bidirectional integration with Notion, similar to how well Guru works with Zendesk's Help Center. We'd like to have discrete cards that pull in Notion pages and stay in sync with those pages. That said, Guru does allow for bulk import of Notion content. > > I'd buy Guru again if I were starting an internal knowlkedge base all over again. In a heartbeat. ----- ### "A Smart, Seamless Solution for Team Knowledge Sharing" — 5.0/5 > **Hannah Nicole** | *20. Juli 2025* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I liked most about Guru is how seamlessly it integrates into daily workflows, making it easy to access accurate, verified information without having to switch tabs or dig through outdated documentation. Its browser extension and Slack integration allow teams to quickly find and trust the answers they need, right when they need them. The verification feature ensures that content stays current, which builds confidence across teams—especially in fast-moving environments like customer support or sales. Overall, it turns knowledge management from a chore into a real productivity boost. > > **Nachteile**: What I liked least about Guru is that it can be difficult to get full team adoption, especially if people are used to other tools like Google Docs or Confluence. Organizing content at scale can also become a challenge without a clear taxonomy or ownership strategy. Additionally, some advanced features are locked behind higher pricing tiers, which may not be ideal for smaller teams. > > Overall, my experience with Guru was positive—it made accessing and sharing internal knowledge fast and intuitive. The verification system gave me confidence that the information I was using was up-to-date, and the browser extension kept everything easily accessible without disrupting my workflow. While it took some effort to get team-wide adoption, once in place, it significantly improved knowledge consistency and onboarding. ----- ### "Great idea, not so great usability" — 2.0/5 > **Verifizierter Rezensent** | *14. Oktober 2018* | Computer-Software | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: Great UI. Easy to navigate through different cards. Creating a card is easy. > > **Nachteile**: The search functionality is absolutely awful. Trying to find something on the spot is a real challenge (even with as little as 40 cards), and it really ruined the whole platform for my team. > > We had to leave because the search functionality did not work and we ended up missing cards. ----- ### "Guru, a teacher and a sleek web-designed project. Teaches us the process and stores information for all." — 4.0/5 > **Sev** | *9. September 2025* | Verbraucherdienste | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Guru has been a stable knowledgebase tool for both beginners and tenured employees, account and business managers, Quality Analysts and Subject Matter Experts in every process-outsourced business. Its sleek and quick design as a collection of cards enables any supporting agent to briefly discuss, update and highlight any internal and external changes in information and anything regarding process-wise it allows teams to digress updates flexibly and precisely. By being readily available and easily accessible with a clear set of "access" to each level of employee Guru has become - in my opinion - a staple for any business that requires a specific set of skill that is easily discussed, shared and utilized to better assist the consumers it serves and the client that relies on it. > > **Nachteile**: Guru's accessibility and openness have also made it 'too open' yet "too small" in my perspective. While this barely states that this is an onset compared to the good things that Guru has, it does complicate its use on an effective degree. Enough to confuse its users by being too available for its users. In a simpler sense, creators can simply create more and more cards, enough to confuse both beginner and tenured agents in the company. This can cause confusion as to what card to change when a company-wide update comes in, or what card to hide when a new change in the company's internal information pushes through. > > The name of the system suits it well. Guru, by definition, a teacher. Akin to its moniker "Guru", the program stores information well, sorts it out clearly, makes it readily available for both discussion and steadily teaches those who rely on it with its compact design. Readily available information at the type, click and enter of an input, Guru makes itself worth its services. Far from being the perfect tool however, it still lives to its reputation and continues to be reliable to every account that requires its use. ----- ### "Operations Associate" — 5.0/5 > **Ayan** | *3. September 2025* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I like the fact that it forces transparency. A Google doc can be privated between a single person, a group, a team, or a department. A Guru card is available to an entire organization - to my knowledge, there's no reason to actually private a card. Or, at least, I haven't seen it in the four years I've been using the card. > > **Nachteile**: The search functionality when there are many cards within an organization is typically extremely lackluster. It's never as specific as I need it to be, and it can even pull up cards that are completely irrelevant. Very frustrating. > > My overall experience with Guru has been incredibly positive and if I transitioned into a new role, and my company didn't already use Guru as an LMS, I would petition for it. ----- Seite: 1 / 27\ Weiter: [Nächste Seite](https://www.getapp.de/software/123167/guru?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/123167/guru) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten