iClassPro

- Excellent customer service (phone, email, chat).
- Activities that come multiple days/times each week have the ability to have correct times.
- The portal can be branded in detail at no additional cost.
Mobile app has no additional cost.
- Autopilot feature to automate workflows/manual tasks we were already doing (or possibly weren't because we didn't have time)
- Option to do enrollment REQUESTS or AUTO-APPROVE online
- Online activity hub so you get notifications in one spot whenever someone does something through the portal.
- Verified for proper functioning on mac, windows, etc.
- Use of email variables for auto-generated names, balances, gym info, class info, etc. when sending mass emails (which can also be scheduled to be sent later).
- No limit to the amount of accounts in the system --- it will be the same price.
- Background task frame to view sent emails/reports/tasks you've done and status updates on who has opened/clicked/not opened/etc. emails.
- Audit Logs to see history of emails sent on specific accounts and customer/staff history.
- Group enroll/transfer feature.
- Ability to limit online enrollment not just on age/gender but also on prerequisites.
- Search feature on the ledger.
- Attendance area tracks the percentage they have attended/missed along with the actual days.
- Internal messaging system to message specific staff members the next time they log in so you don't have to bother them at home.
- Ability to post mass credits.
- Has normal make-up feature but also an additional optional make-up token feature that the business can use how they see fit (we sometimes use it for when we want to credit a class within a timeframe/program as a courtesy/above our normal policy).
- Timeclock is easy to use.

(These are features that would be helpful if they were added, but it doesn't really affect how much I like it at this point. Everything it currently can do is done well).
- No staff certification area to upload certifications/track onboarding (unless you use custom fields w/o uploading images)
- Multiple policy capability to add certain policies to certain programs (ex: teams have more forms to fill out but the general class student does not need to complete this)
- More customization for online account registration so that you can mark more fields that are required, change wording, etc.
- No spot TV integration or their own camera system (any longer)
- Announcements area for staff
- Task area for staff so directors can add things to complete
- Show a drop list option for each class in date order always on the class page so that you don't have to go to the individual date to see if someone dropped recently (or run a report)
- Cannot schedule future epayments
- No lesson plan area

We love that the software provides our customers with a top-notch experience. They appreciate having the mobile app to track their students' progress, enroll in classes and private lessons, and manage their account by making payments. We also appreciate that the new website integrates with the parent portal, eliminating the need for parents to leave our website to access the portal.
My front desk staff can easily look up classes, private lessons, account balances, payments, and any other account information they need. It is easy to view the account history and quickly find specific information using the search tool.
We also love the new Autopilot/automation feature. It has been an invaluable tool in enhancing our customers' experience. We use it to market birthday parties, welcome new families, and encourage enrollment. Additionally, it has saved my staff significant time in our day-to-day processes. This is just the latest example of how iClassPro is constantly striving to improve the software, making our lives easier. I feel they understand our needs and provide us the tools necessary for success.

iClassPro has so much to offer that the only downside is my capacity to absorb it all. There are so many features that I have yet to explore, but I know that they will be valuable to my business when I take the time to do so! I am always mind-blown when I implement a new feature and often tell myself that I need to set aside time to do this more often, as it is almost always a business-booster and eventually, a time-saver!