AccountEdge

The simplicity of this product makes it enjoyable to use. The layout is nice and it makes it easy to find things you are looking for.

Customer support has gone completely down. Upgraded to the 2021 version and it broke a lot of features including the ability to send emails through outlook. Had to wait months for a fix and had to send out invoices manually. Come tax time they now want me to upgrade to 2022 for the accountant to get a copy to work on my file. Software maybe a good price but don't expect any support without spending more money. Basically a trap to force you to pay.

I'm focused more on the payments processing and warning prospective buyers on the downside of the exclusive arrangement between AccountEdge and Forte

AccountEdge/Forte Payments processing, IMHO leaves the user open to price gouging for credit card processing ,

Overall AccountEdge is a pretty straightforward product with regards to accounting. Its major strengths are budgeting and the input of that data, financial reporting (monthly books) and accounts payable.

There are some bigger issues that I am not a fan of with AccountEdge and in my 26 plus years of doing accounting I can say there are some poorer products but there are a lot of much better ones as well. Accounts receivable and the vendor/customer input needs some serious updating. We recently did an import of our data from the old owners to the new owners and it took the developers some serious time to get that figured our and fixed even after we were told it was not that difficult of a process by support. There is not mass way to remove and customer/vendor profiles. The billing system, if you want to give your customers the ability to be sent their month invoices and make payments, actually resides in another product, Account Edge Connect not in the base Account Edge. With that being said they only talk to each other with a manual "sync" each time you want them to update the other. There is no way to export data to a banking website for things like Bank of America's positive pay. So ACH's are a very manual process. If it was 10 years ago I could see why this wouldn't be a feature but its 2021 folks and this should be able to be done at this point. Especially with how virtual we all have to be nowadays. Support is hit or miss. There are a few really awesome folks and then again not so much. They offer no after hours support so you better only have an issue between 9am-5pm eastern time, otherwise you are stuck.