Bay-masteR
Über Bay-masteR
Bay-masteR ist eine cloudbasierte Werkstattverwaltungslösung, mit der der Autohandel Prozesse im Zusammenhang mit Reparaturauftragserstellung, Inventarmanagement, Servicenachverfolgung und Marketing verwalten kann. Die Plattform verfügt über eine Terminplanungsfunktion, mit der das Management Arbeitsstunden festlegen, mehrere Wartungsstationen hinzufügen und Zeitpläne drucken kann.
Mit Bay-masteR können Verwaltungsfachleute automatisch Textnachrichten zu Genehmigungen, Terminen, Überprüfungen, Wartungszeitplänen und mehr senden. Die Lösung bietet eine Vielzahl von Funktionen wie Kostenkalkulation, Inventarmanagement, Arbeitsverfolgung, angepasste Inspektionsformulare, Konten für mehrere Nutzer, Buchhaltungsmanagement, Schaltpläne, Terminplanung für präventive Wartung und mehr. Sie umfasst Marketing- und CRM-Module (Customer Relationship Management), mit denen Inhabende personalisierte Postkarten für fällige Servicegebühren erstellen, E-Mail-Kampagnen durchführen und die Arbeitsauftragshistorie aufrufen können.
Bay-masteR bietet ein Zeitkartensystem, mit dem Nutzer anhand von Daten zum Ein- und Ausstempeln und technischen Zusammenfassungen Arbeiten überwachen, zusammenfassende Berichte aufrufen und Rechnungen erstellen können. Darüber hinaus ist die Lösung in QuickBooks integriert, um Nutzer bei der Verwaltung von Forderungen, bei Zahlungen und der Erstellung von Kontoauszügen zu unterstützen.
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Alternativen
AutoShop
Mitchell RepairCenter
ALLDATA
Commusoft
Nutzerbewertungen
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- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great product
Bewertet am 5.8.2019
We are producing accurate, easy to understand invoices with very little effort. Customer communicati...
We are producing accurate, easy to understand invoices with very little effort. Customer communication has improved with our ability to send canned text messaging quickly and easily.
Vorteile
How many companies that sell shop management software listen to the end user? Of the few that listen how many entertain the thought of implementing a change based on a comment from the end user? Over the years this company has always been receptive in hearing and reviewing my suggestions, following up with required dialogue and in many cases implementing a change accordingly. We are all in this together and they understand that we, the end user of their product, may see or envision a change that could be an improvement. Their open minded, approachable business model has always impressed me. Their support staff is excellent and responsive to all of my needs. A recently released cloud version includes small changes that overall make it better than the old version. The texting feature found on both versions is great way to improve customer communication and efficiency with very little effort. Direct interfaces with our suppliers eliminates unproductive phone orders and price/part number entry mistakes.
Nachteile
The interface with tire suppliers is not as efficient as the interface with parts stores. Is this the fault of the program or the tire supplier? Unknown.
Warum Bay-masteR gewählt wurde
Success Systems went out of business and stopped supporting their program. It was a DOS based program which was good in the 80's but lacked all or most of the features that are expected in a modern day shop management program so leaving it was a step in the right direction. Sometimes you need a "push" to make a change and I was foolish waiting to take that step.Gründe für den Wechsel zu Bay-masteR
During my trial period using Bay-Master I was able to produce a finished invoice quickly with little or no training. I was unable to do that during my trial period with the other products. Bay-Master was much more user friendly. When I called Bay-Master support during my trial period I spoke to a person who was interested in my problem they worked with me to solve the issue. I did not get the same type of response from the other companies.- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Bay-masteR
Bewertet am 23.9.2019
I like the all in one value. I can track history, payment, statements, inventory, etc all on the...
I like the all in one value. I can track history, payment, statements, inventory, etc all on the same program.
Vorteile
We have used Bay-masteR for over 20 years. Just recently (6-8 months) converted to their clowud based system. Pros= Easy back up. More features. Techs can access and work in the work order. I have access to the work orders off site.
Nachteile
Cons- seems to be a bit slower, especially when printing. Takes several seconds before the printer starts printing. Has had several glitches that I have had to call tech support about. Some they have been able to take care of right then and others we are still waiting to get corrected. Tech support is always too busy to take your call so you will have to leave a message and hope they call back quickly. They have left me stranded a couple of times, but overall they respond in a timely manor.
In Betracht gezogene Alternativen
Mitchell RepairCenterGründe für den Wechsel zu Bay-masteR
Was already using Baymaster and did not want to change.- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Just ok
Bewertet am 19.8.2019
I would not sign up for baymaster to use it if I was starting over today. The whole system goes...
I would not sign up for baymaster to use it if I was starting over today. The whole system goes down every few months, which doesn't sound like a huge deal but it is. I don't know a single shop who has their system go down at all ever. It is just not a very reliable program.
Vorteile
It works as it should sometimes. But it has enough issues to make it frustrating.
Nachteile
While the online version is faster and more stable than the old cloud version, it still has issues. We are constantly locked out of tickets. Official built us an option to force tickets to unlock, and even that still will not work at times and we won't be able to get into a ticket from any computer. Not even the one that the system says is in it.
The system often goes down during the day when we are busy and it completely handicaps us.
The new vehicle selection menu is terrible compared to the old full screen version, it's bad enough we don't even use it when booking appointments any more.
Customer information should be automatically capitalized.
It would be good if quotes would carry forward to a customers new invoice even if the EOD report hasn't been done on their old one. Sometimes customers pick up their vehicle and call back later that day to book in for the work to be done. Then the quote you made is still on the old paid invoice and you can't get it to show up on the new one and you have to build it all over again.
The printing is a pain. Every few weeks a random computer will stop printing baymaster tickets and we have to get support to fix the printing issue.
Antwort von Applied Computer Resources
If you are on the online cloud version and do not have internet, you may lose connection to the server. That being said you could still use the program on a tablet or smartphone with internet, or with the use of a hotspot. Alternatively we do offer a local version of the program that does not require the internet.
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Software that does everything
Bewertet am 13.8.2019
cost and efficiency.
cost and efficiency.
Vorteile
I like the fact that you have an all in one program. Your able to import parts and labor right into the estimate and order your parts from the program itself. There is alot of different aspects of this program that I love.
Nachteile
There were no cons to this program. Everything was what I expected and more
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Baymaster techie
Bewertet am 5.8.2019
Vorteile
Ease of use
High level of functionality for the price
High level of customization
Nachteile
Not as integrated as so other programs
Customer service can be spotty if you are in a rush to get your system back up and running
There were issues with system subscriptions but that has been fixed with the switch to Baymaster Online
In Betracht gezogene Alternativen
ALLDATAGründe für den Wechsel zu Bay-masteR
It came highly recommended by my last employerBay-masteR Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Bay-masteR.F. Welche Preispläne bietet Bay-masteR an?
Bay-masteR bietet folgende Kostenpläne an:
- Ab: 99,00 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Bay-masteR?
Bay-masteR hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50
F: Welche Sprachen werden von Bay-masteR unterstützt?
Bay-masteR unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt Bay-masteR mobile Geräte?
Bay-masteR unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Bay-masteR?
Bay-masteR kann in folgende Anwendungen integriert werden:
ALLDATA, Identifix, NAPA TRACS, PartsTech, QuickBooks Online Advanced
F. Welche Varianten der Kundenbetreuung bietet Bay-masteR an?
Bay-masteR bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
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