Über Spruce

Spruce ist eine cloudbasierte Business-Management- und POS-Lösung für Holz- und Baumaterialunternehmen. Es bietet End-to-End-Prozessmanagement für Vertrieb, Buchhaltung, Einkauf, Vermietung, Fertigung, Lieferung und mehr von Desktop-PCs und mobilen Geräten. Spruce wurde speziell für den Holz- und Baumaterialhandel entwickelt und unterstützt Nutzer bei der Kommunikation mit Lieferanten, beim Ausführen von Bestellungen, beim Nachverfolgen von Inventar, beim Verwalten von Kundschaft und mehr.

Unternehmen können Spruce als Point-of-Sale-System verwenden, um Einzelhandelselemente an Kundschaft zu verkaufen und Funktionen wie Barcode-Scanning, Belegdruck und Kreditkartenzahlungsverarbeitung zu nutzen. Nutzer können auch Buchhaltung verwalten, Verkäufe verfolgen und visuelle Berichte zu wichtigen Geschäftskennzahlen anzeigen. Spruce erleichtert die Verwaltung von Kundschaft mit Tools zur Aktualisierung von Kundschaft bei Lieferungen, zum Versenden von Rechnungen an Kundschaft und zum Zugriff auf die mobile ProLink-App für den Self-Service für Kundschaft. Spruce bietet auch die mobile AnyWare-App, mit der Unternehmen und Mitarbeitende von jedem Android-Gerät aus Bestellungen und Daten verwalten können. Weitere Funktionen der Plattform umfassen Bestandsverfolgung und Nachschub, Bestellverwaltung, Dokumentenmanagement, Marketing und Lieferantenmanagement.


Bilder

Spruce Software - 1
Spruce Software - 2
Spruce Software - 3
Spruce Software - 4
Spruce Software - 5
Spruce Software - 6
Spruce Software - 7
Spruce Software - 8
Spruce Software - 9
Spruce Software - 10
18 weitere anzeigen
Videos zu Spruce
Videos zu Spruce
Videos zu Spruce
Videos zu Spruce
Videos zu Spruce
Videos zu Spruce
Videos zu Spruce
Videos zu Spruce
Spruce Software - 1
Spruce Software - 2
Spruce Software - 3
Spruce Software - 4
Spruce Software - 5
Spruce Software - 6
Spruce Software - 7
Spruce Software - 8
Spruce Software - 9
Spruce Software - 10

Du bist nicht sicher, ob Spruce das Richtige ist? Mit einer beliebten Alternative vergleichen

Spruce

3,2 (29)
VS.
Häufig bewertet

Startpreis

Keine Preise gefunden
Keine Preise gefunden

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

165
347

Integrationen

Keine Integrationen gefunden
13

Bedienkomfort

3,2 (29)
3,8 (1.449)

Preis-Leistungs-Verhältnis

2,8 (29)
3,8 (1.449)

Kundenservice

2,7 (29)
3,7 (1.449)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

Alternativen

NetSuite

4,1
Nr. 1 Alternative zu Spruce
NetSuite bietet Unternehmen ein integriertes System von Cloud-Anwendungen, das sie bei der Führung ihres Geschäfts...

AL Advantage

4,3
Nr. 2 Alternative zu Spruce
AL Advantage ist eine einfach zu bedienende Managementsoftware für die Seniorenpflege, entwickelt von erfahrenem...

Advantage

4,2
Nr. 3 Alternative zu Spruce
Zweckorientierte Software für Werbeagenturen, interne Kreativteams, PR-Unternehmen und Marketingfirmen jeder Größe....

Priority Software

4,4
Nr. 4 Alternative zu Spruce
Die Priority Software ist der Vorreiter auf dem Markt für ERP-Lösungen und bietet flexible, kostengünstige ERP-Lösungen...

Nutzerbewertungen

Gesamtbewertung

3,2 /5
(29)
Preis-Leistungs-Verhältnis
2,8/5
Funktionen
3,4/5
Bedienkomfort
3,2/5
Kundenbetreuung
2,7/5

Hast du Spruce bereits?

Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 29 Bewertungen
Jordan
Gesamtbewertung
  • Branche: Baumaterial
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

6 months in and so far, so good!

Bewertet am 16.8.2023

We have upgraded from QuickBooks POS and we are seeing greatly improved inventory control, prompt...

We have upgraded from QuickBooks POS and we are seeing greatly improved inventory control, prompt invoicing, delivery management and faster "in person" point of sale transactions.

Vorteile

Easy point of sale transactions, lots of options for training/classes, Cayan credit card processing integrates well, driver/delivery app was easy to learn and institute, document management is easy and physical inventory/ data entry was a snap.

Nachteile

Data conversion could have been a smoother process.

Kyle
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Very Satisfied

Bewertet am 10.1.2019

As with any software of this nature it is only as good as the information you put into it. If you...

As with any software of this nature it is only as good as the information you put into it. If you do not input purchase orders correctly or receive the product correctly it will not keep your inventory correct or cost correct. The learning curve is not high but you do have to take the time to learn how to use the software and what the different functions will do. As with any software change or upgrade do your homework first and list out your expectations to see if the software you are looking at will meet those expectations.

Vorteile

Very user friendly. POS works well and is quick to get customer invoiced. The document management built into the software is very good and eliminates the need for paper files. Can easily tag external documents and scan into the software and tag to specific invoices, orders, quotes. Customer support has been great to deal with. They provide a good online help system with videos and documents to explain how to work with the software. There are lots of add on features if you need them. The implementation went very smooth when we switched over from the ECS PRO system we were on. The day we went live we were up and running that afternoon on the ECI Spruce system. The implementation team outlined a course of action over several months to get everything in place and tested before the actual go live date. The key to the success we had was in the planning done by Spruce and on us acting on there advice and getting the training and pre implementation check list done.

Nachteile

Crystal reports (optional add on) does take some time to get used to and is a little hard to use on initial setup. But overall it offers good reports.

Katie
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

Poor Customer Service

Bewertet am 8.1.2020

Vorteile

It has a good inventory system. But if you are coming off anything but another program that your inventory is already in (i.e. a manual system) be prepared to spend a lot of time updating and correcting many things.
It could work well for many industries, but you need to be sure yours is one of those (i.e. lumber) and you ask many questions before agreeing to this program.
We have made it work for us since we've invested so much money, but it hasn't been easy.

Nachteile

Customer Service is horrible. You call in and basically get a call center of people who can look up the same things you can look up through their on-line help. Otherwise they have to send you to a support specialist who typically has to call you back. It takes quite a while (days not hours) for them to actually call you back and typically I have to call and raise a fuss to get a hold of anyone.
The GL is primitive. There is no easy way to get reports and any information back out of the system. The only way I've found to do this is you have a learn Crystal reports, purchase the product or pay more money to have them write you a report.
This is a very rigid program. If you have anything special or any "different" way of completing tasks, you will have to conform to the program. It's very difficult to get the program to conform to you.
Also if you have invoice terms rather than statement terms, you will not get a proper statement to send to customers monthly. They consider each invoice the "statement". And if you have discounts on those invoices you cannot change that amount if your customer does not take that discount.

Antwort von ECI Software Solutions

Katie,

I'm sorry to read that you feel our support team isn't getting back to you in a timely manner. Our front-line customer service reps do handle the initial calls to hopefully resolve the easy requests and keep our support specialists free to help with the more critical/urgent questions. We are going to reach out to you and review your support inquiries, so that we can understand how/where we can better meet your expectations on response times. We can also discuss your reporting/statement concerns to understand what you need and how to accomplish that in the software.

Again, we appreciate your feedback and hope we can help you with these issues soon.

Your Spruce Team

Thomas
Gesamtbewertung
  • Branche: Baumaterial
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Review of Spruce at Cleveland Lumber

Bewertet am 1.7.2021

We have seen much greater control over our inventory, also we are able to monitor exceptions easier...

We have seen much greater control over our inventory, also we are able to monitor exceptions easier through reporting. Also, purchasing has been easier by being able to see our ordering history and usage on different products. Our daily balancing procedure has been simplified thanks to Spruce. While our staff has struggled some to adapt to the system most of this is due to their refusal to go to training.

Vorteile

As a manager I like the features that allow for reporting on data collected through the normal course of business such as product use by month. Also, the ability to price certain items based on a fixed margin based on current cost if selected. Lastly, while not a uncommon feature, I like to be able to send documents such as invoices via e-mail which our last system wouldn't do. We also like the Delivery feature that allows sales people to see the status of there delivery. There are many more, but these are just a few.

Nachteile

While probably not an issue at every business, our staff is a little older, less sophisticated and not very computer literate. It would be nice to have people that specialize in each segment of our business to come spend more time doing individual training to get them up to speed on their specific roll in the new system. It can be overwhelming for the implementation specialist to train everyone and also for those like myself to train everyone in rolls that I am not so familiar in such as Manufacturing.

Jessica
Gesamtbewertung
  • Branche: Baumaterial
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Do not switch to Spruce

Bewertet am 16.2.2023

It has not been a good experience overall. Support is poor, more senior people, our account manager...

It has not been a good experience overall. Support is poor, more senior people, our account manager and their Canadian salesperson have no desire to support us anymore either.

Vorteile

There are a few features that are handy and these are the only features they show you in the demos. Document linking is helpful but very clunky. Connecting POs and special orders and importing documents.

Nachteile

The POS is very slow and follows no sales logical. Clearly the developers do not understand the end users. Too many clicks to process a sale. The POS often disconnects from our credit card terminals putting us out of business for hours at a time. This happens once weekly, and Spruce Support is not very helpful in ensuring that this does not continue to happen. From the accounting end, we are finding errors in the math with no solutions provided. The statements are very difficult to understand, for all our customers and after having spoken to other Spruce Users they have the same issues. Yet when we asked for a better solution, no progress was made. The customer support is slow and we're often left with "it's just this way" or with no viable solution. We're very unhappy with the software

5 von 29 Bewertungen angezeigt Alle Bewertungen

Spruce Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Spruce.

Spruce bietet folgende Kostenpläne an:

  • Ab:
  • Preismodell: Abonnement
  • Gratis Testen: Nicht verfügbar

Spruce hat die folgenden typischen Kunden:

Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000

Spruce unterstützt die folgenden Sprachen:

Englisch

Spruce unterstützt die folgenden Geräte:

Wir haben keine Informationen darüber, welche Integrationen Spruce hat

Spruce bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat

Ähnliche Kategorien

Sieh alle für Spruce gefundenen Softwarekategorien an.