Dovetail
Dovetail
Über Dovetail
Dovetail ist eine cloudbasierte Nutzerforschungslösung, die Produkt-, Design- und Entwicklungsteams bei der Nutzerforschung und Zusammenarbeit unterstützt. Zu den wichtigsten Funktionen gehören Usability-Tests, Dateifreigabe, Mustererkennung, Volltextsuche, Tagging, grafische Berichterstellung und Analysen.
Mit der Dovetail-Plattform können Admins Nutzerforschungsdaten in einem einheitlichen Portal speichern, Verfahren für Interviews mit Kundschaft einrichten, Bilder, Videos und Aufzeichnungen in Notizen einbetten und demografische und qualitative Daten erfassen. Mit der Lösung können Teams, Daten einschließlich Notizen, Umfrageantworten oder Transkripte analysieren, einen Standardsatz von Tags für verschiedene Projekte erstellen, Kennzahlen in Diagrammen oder Grafiken untersuchen und das Tool für die Verarbeitung natürlicher Sprache (Natural Language Processing, NLP) zur Stimmungsanalyse verwenden.
Dovetail ermöglicht es Führungskräften, die Zusammenarbeit zwischen Produktteams, User-Experience-Designer und anderen Stakeholdern zu fördern, rollenbasierte Berechtigungen für Nutzer bereitzustellen, Projektdaten zu verwalten und Abrechnungsinformationen für mehrere Kunden zu speichern. Teammitglieder können in verschiedenen Projekten nach Notizen, Tags oder Erkenntnissen suchen und Daten im CSV-Format exportieren.
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Nutzerbewertungen
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- Branche: Hochschulbildung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Wonderful Customer Service, easy to use & very effective!
Bewertet am 20.9.2018
Our experience has been wonderful. The customer service is truly amazing. When we upgraded from our...
Our experience has been wonderful. The customer service is truly amazing. When we upgraded from our free trial we received and email from the CEO & co-founder. He has answered all questions we have had with an very fast response time. He has also asked for feedback, and responded to our suggestions. We have truly felt supported while using Dovetail. Judging from my experience Dovetail will only get better as they continue to grow!
Vorteile
We are team of researcher that are using Dovetail to tag interviews, and it has worked great for our needs. Dovetails greatest feature is how simply you can tag your content, how you can visualize the tags each project has, and how you can look at each individual tag to see the content you've assigned that tag to. To create a tag you simply highlight text, the tagging box appears, and you can add new tags or select from tags you have previously populated to the project. Tags can be easily imported using excel sheets, or added directly on the app. Tags can be grouped together, and easily organized into those groups, or moved to other groups. You can color code tags using Dovetail's standard colors, or you can add your own using hex codes. If you want to see all content that is tagged with the same thing, you just have to click on that tag and it all populates. This makes reviewing tagged content very easy! The system of tagging they have developed is so user friendly! Dovetail is easier to learn than many of its competitors which we have used in the past. Dovetails interface is uncluttered, allowing for users to easily navigate its features. You will not get bogged down with endless, irrelevant features like many of Dovetails competitors. It is also has a very clear, calming design which may sound trivial, but matters when you spend so much time on a platform.
Nachteile
We don't really have a con because we have been able to achieve what we set out to achieve when we signed up for Dovetail. However, there are some we wished Dovetail had. While we feel these features will make the Dovetail experience better, not having them has not limited our experience on Dovetail. The features we would like to see added are more like luxuries that we hope Dovetail will add in the future. For example, we would like to see project templates added so if you are tagging the same themes over a number of different projects you can create a template with those tags to use for each project. This will cut down on the time it takes for setting up a new project. That being said, it currently only took about 15 minutes for us to add about 150 tags to a project on Dovetail and get them organized, so the current time is not so bad. Also, we brought this up with their staff, and we know that this feature is on their radar already!
Antwort von Dovetail Research
Wow, thank you Laurie! That's an amazing review. Absolutely made our day. We're so pleased we can support you with your research at Harvard, and we're super excited to make Dovetail even better for you. Thank you so much for taking a bet on a young product, and keep that feedback coming!
- Branche: Computer-Software
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Dovetail is the ultimate user research co-pilot!
Bewertet am 11.10.2024
Dovetail is enabling me to conduct research - online via Zoom and Google Meet, or using a GoPro in...
Dovetail is enabling me to conduct research - online via Zoom and Google Meet, or using a GoPro in the field – hands free. It's the ultimate note-taking co-pilot, allowing me to focus on engaging with my subjects rather that trying to constantly handwrite-or-type notes. It saves me a TON of time & energy daily, by offering AI/NLP powered transcriptions of all my research interviews. It allows our enterprise organization to maintain a "central brain" for research data - democratizing information and making insights accessible across a global organization.
Vorteile
Dovetail makes it incredibly easy to get started - lowering the barrier to entry for centralizing research data, at the enterprise level. It's free for securely publishing + collaborating on feedback, internally. Their customer support is prompt and effective, and it seamlessly integrates with services we use like Google for effective collaboration.
Nachteile
One challenge we've experienced is that the AI/NLP can be "too good" - and the automation of ML generated summarization can lead to laziness on the part of interviewers, when it comes to tagging content. You've got to stay on top of your users to prevent "garbage in, garbage out"!
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Far too buggy for what it is
Bewertet am 5.6.2020
Honestly quite negative. It was hard to justify over airtable. The pricing is a bit unclear and I...
Honestly quite negative. It was hard to justify over airtable. The pricing is a bit unclear and I assumed it was 1/5th the actual price because they force you to buy many seats (no matter how small your team is)
Vorteile
The inline Anthropological Coding UI is pretty nice.
Nachteile
bad transcription, buggy, load times, price
Antwort von Dovetail Research
Thanks for taking the time to review Dovetail.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Spreadsheets are 2D; Dovetail is 3D
Bewertet am 12.10.2024
Dovetail is a game-changer for me because I don't need to have my system fully figured out at the...
Dovetail is a game-changer for me because I don't need to have my system fully figured out at the start of a project. As patterns emerge, Dovetail lets me adapt my workspace (unlike rigid spreadsheets!). I love that I can tweak my framework as I go — tags, color coding, categories — it's all flexible.
Plus, it's not just for video content. I can pool in different mediums and tag everything the same way. The real highlight, though, is the variety of views: board, canvas, table — I can view my data depending on how I'm planning to use it that day.
Dovetail makes research fun and intuitive, letting me interact with it from different angles without the headache of reorganizing everything. It’s a breath of fresh air compared to spreadsheets. It allows research to feel organic yet organized.
Vorteile
- Very intuitive to use — the way you can just drag and drop, click and edit, manipulate, view, etc.
- Very easy to train a subcontractor or VA because of how intuitive the tool is
- Beautiful tagging system that lets you adapt your process on the fly
- Granular customization and filtering so you can easily include/exclude content when you want to view it on a canvas, in table format, or as a board
- You can easily find the source of any highlighted item so you can revisit the full context
- Adding a second user and giving them the right permission level is easy
- Brings your research to life and makes it fun and exciting to interact with it
Nachteile
- The AI features can see some improvement. The outputs aren't that helpful and not that good
- I wish the price point to add users wasn't as high
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great tool to centralize research
Bewertet am 14.10.2024
Overall it has been very good. Many issues I've had in the past have been resolved with updates...
Overall it has been very good. Many issues I've had in the past have been resolved with updates and they are very consistent at continually delivering useful product updates.
Vorteile
It puts all of our research in one place and makes data available to everyone in the company when they need it. The Zoom integration is great because all of our interviews are really easy to upload and transcribe, so we can just focus on tagging and insight generation.
Nachteile
The tagging is very powerful, but can still feel a bit clunky at times. I would love more AI that helps me tag (not do it for me, but helps me be faster).
Dovetail Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Dovetail.F. Welche Preispläne bietet Dovetail an?
Dovetail bietet folgende Kostenpläne an:
- Ab: 0,00 $/Monat
- Preismodell: Kostenlose Version, Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Dovetail?
Dovetail hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Dovetail unterstützt?
Dovetail unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt Dovetail mobile Geräte?
Dovetail unterstützt die folgenden Geräte:
F. Mit welchen anderen Applikationen integriert Dovetail?
Dovetail kann in folgende Anwendungen integriert werden:
Aha!, Airtable, Asana, CMNTY Platform, Canny, Delighted, Dropbox Business, Evernote Teams, Feefo, Freshdesk, GitHub, Gmail, Google Analytics 360, Google Forms, Help Scout, Intercom, Jira, Meta for Business, Microsoft OneNote, ProdPad, Productboard, Slack, SurveyMonkey, Survicate, Trello, Trint, Twitter/X, Typeform, Wufoo, Zapier, Zendesk Suite
F. Welche Varianten der Kundenbetreuung bietet Dovetail an?
Dovetail bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat
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