RenewityRMA

RenewityRMA

Returns management and product service tracking solution

4,9/5 (10 Bewertungen)

RenewityRMA Übersicht

Was ist RenewityRMA?

RenewityRMA is a cloud-based RMA (return merchandise automation) solution that helps businesses define and implement processes for returns and service management across multiple locations. Key features include quote generation, case management, serial number validation, KPI tracking, data export, and reporting.

The application allows users to define fields for processes in various formats such as numeric, text, drop-down, date, and lookup, and categorize them into logical groups. Administrators can provide role-based data access permissions to users by creating custom views related to the RMA process. The solution enables supervisors to assign tasks to team members and send automated emails to customers to report work progress.

RenewityRMA offers integration with third-party platforms including Salesforce and Zendesk, to help agents maintain user accounts and view ongoing team activities. The solution also helps representatives manage and link tickets to associated RMAs, and prepare canned responses to offer customer support. Using self-service portals, customers can submit tickets, check RMA statuses, and communicate with service agents.

RenewityRMA Übersicht

Kosten

Beginnt ab
49,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Starter Edition: $49/month/service rep
Pro Edition: $69/month/service rep
Contact Renewity Systems for enterprise plan


RenewityRMA Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Kanada, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Screenshots

RenewityRMA Screenshot: RenewityRMA customer portal
RenewityRMA Screenshot: RenewityRMA customer portal RenewityRMA Screenshot: RenewityRMA summary RenewityRMA Screenshot: RenewityRMA custom fields

RenewityRMA Bewertungen

RenewityRMA Bewertungen

Gesamtbewertung
4,9
/
5
Ausgezeichnet
9

Sehr gut
1

Durchschnitt
0

Gering
0

Schlecht
0

Preis-Leistungs-Verhältnis
5
Funktionen
4,6
Bedienkomfort
4,6
Kundenbetreuung
4,9
100% haben diese Anwendung empfohlen
Bob R.

Service Flexibility

My company was able to create several custom processes for several different service and manufacturing facilities. Each facility had unique process flows with the ability to either have full visibility into all processes or tailored visibility for each process and service organization . RenewityRMA allowed us to configure the software to match our current processes instead of making our process fit into something that couldn't be changed.


Mit Google übersetzen
Peter B.

Renewity RMA is the perfect warranty solution

Renewity RMA totally changed how we process our warranty. It dramatically reduced the workload with both processing and phone calls. Our data is now much more accurate and the reports generated greatly helps both our engineering and production departments allowing us to make better products with less issues. Our engineering department regularly uses the system to analyse warranty data to see if fixes are working in the field. The data also helps our sales department to assure them our products are performing well in the field and give our product development department a road map to make better new products.


Mit Google übersetzen
Candace F.

Great Product for the Money

Renewity allows us to have a customer facing program to track every device coming in for repair. We send quotes, updates and other communication through the program and that allows us to keep everything together for every device. The program is configurable for our needs and the price is great!


Mit Google übersetzen
Lubin A.

Renewity software used to treat tickets and RMA

We are using Renewity since 2013. Our experience using the software is very good. We use it to document and treat all our complaints and requests for information. the software allows us to gather all the information needed by the company to resolve the issues that the clients have with the equipment and answer all the requests for information.
We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.


Mit Google übersetzen
Lee S.

Fast Forward your RMA Process

We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure. RenewityRMA propelled us so far forward that it is hard to believe where we were before. We did a lot of research into available systems, and I thought it ironic that RenewityRMA had the best feature set, and at a fraction of the cost of other systems. Best decision we could have made.


Mit Google übersetzen
Bob R.
Branche: Medizinische Geräte
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch

Service Flexibility

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 5.2.2019
Quelle der Bewertung: Capterra

My company was able to create several custom processes for several different service and manufacturing facilities. Each facility had unique process flows with the ability to either have full visibility into all processes or tailored visibility for each process and service organization . RenewityRMA allowed us to configure the software to match our current processes instead of making our process fit into something that couldn't be changed.

Vorteile

Creating my first RMA process was straight forward and the learning curve was minimal. The software allowed us to operate a 24/7 Service organization without adding service personnel. Our customers loved that they were able to use the WEB Portal to create an RMA request at any time of the day no matter where they were located in the world.

Nachteile

We really didn't experience any cons related to this software. We were very early adopters of this software but even the early releases were feature rich and relatively problem free.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Peter B.
Branche: Sportartikel
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch

Renewity RMA is the perfect warranty solution

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 13.2.2019
Quelle der Bewertung: Capterra

Renewity RMA totally changed how we process our warranty. It dramatically reduced the workload with both processing and phone calls. Our data is now much more accurate and the reports generated greatly helps both our engineering and production departments allowing us to make better products with less issues. Our engineering department regularly uses the system to analyse warranty data to see if fixes are working in the field. The data also helps our sales department to assure them our products are performing well in the field and give our product development department a road map to make better new products.

Vorteile

It's flexibility to configure it to work with your processes and procedures. It reduces the work load required to process a warranty claim and provides endless amount of data for reporting issues and complaints. It improves the customer service experience.

Nachteile

It's interface with cell phones is not great, it needs to have an app developed for phone and tablet use for consumers. It would also be nice to have an interface to work with ERP systems.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Candace F.
Branche: Industrieautomation
Untern. Größe: 501-1.000 Mitarbeiter
Übersetzen auf: Deutsch

Great Product for the Money

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 19.2.2019
Quelle der Bewertung: Capterra

Renewity allows us to have a customer facing program to track every device coming in for repair. We send quotes, updates and other communication through the program and that allows us to keep everything together for every device. The program is configurable for our needs and the price is great!

Vorteile

This software allows us to have a customer facing RMA portal. We designed it to be specific to our company and our products. It allows us to have the work flow we want. This program is the lifeblood of our service business. The support team is great and I honestly cannot recall any issues of downtime because of their servers or software.

Nachteile

The initial set up of this program is not intuitive and they do not have a lot of instructions avaialble to help a user figure it out. There are a few features we would like that we are not able to utilize due to our setup, and changes to our set up cause reporting to go haywire.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 7.0/10

Lubin A.
Branche: Elektrische/elektronische Fertigung
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch

Renewity software used to treat tickets and RMA

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 4.3.2019
Quelle der Bewertung: Capterra

We are using Renewity since 2013. Our experience using the software is very good. We use it to document and treat all our complaints and requests for information. the software allows us to gather all the information needed by the company to resolve the issues that the clients have with the equipment and answer all the requests for information.
We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.

Vorteile

It is possible to treat tickets and RMA with one system.
Customers can organize the information according to their needs.
No problems to access the cloud system in 5 years of use.
Customer service answers are fast.

Nachteile

There are no predesigned reports and graphics to assist managers and users of the system
There is no graphics regarding KPI that allow to benchmark
When custom modifications are requested the process may be improved.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Lee S.
Branche: Elektrische/elektronische Fertigung
Untern. Größe: 201-500 Mitarbeiter
Übersetzen auf: Deutsch

Fast Forward your RMA Process

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 19.2.2019
Quelle der Bewertung: Capterra

We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure. RenewityRMA propelled us so far forward that it is hard to believe where we were before. We did a lot of research into available systems, and I thought it ironic that RenewityRMA had the best feature set, and at a fraction of the cost of other systems. Best decision we could have made.

Vorteile

RenewityRMA is a highly customizable product that puts all of the power of the system in your control. It isn't a canned product that you buy and then try to fit into, it is formed around your process, and then you have the keys to tweak and adjust as you see fit.

Nachteile

I don't think that there is anything that I didn't like about the program, there are enhancements that could be made, and the folks at RenewityRMA are more than happy to accommodate requests, and have always given us great support.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
9,5/10
Basierend auf 10 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

RenewityRMA Preis

RenewityRMA Preis

Beginnt ab
49,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Starter Edition: $49/month/service rep
Pro Edition: $69/month/service rep
Contact Renewity Systems for enterprise plan

Starter Edition: $49/month/service rep
Pro Edition: $69/month/service rep
Contact Renewity Systems for enterprise plan

Preis-Leistungs-Verhältnis
5/5
Basierend auf 10 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

RenewityRMA Funktionen

RenewityRMA Funktionen

API
Aktivitäts-Dashboard
Automatische Benachrichtigungen
Berichterstattung und Statistik
CRM-Integration
Chat
E-Mail-Integration
Echtzeitüberwachung
Integration von Dritten
Kundenspezifisches Branding
Mehrsprachig
Multi-Channel-Kommunikation
Social-Media-Integration
Sofortnachrichten
Support Ticket Management
Umfragen & Feedback
Warnungen / Eskalation
Wissensbasis-Management
Workflow-Management
Überwachung
Funktionen
4,6/5
Basierend auf 10 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Videos und Anleitungen

Videos und Anleitungen

Zusätzliche Informationen für RenewityRMA

Zusätzliche Informationen für RenewityRMA

Schlüssel-Features von RenewityRMA

  • Alerts / Escalation
  • Assignment Management
  • Automatic Customer Notices
  • CRM Integration
  • Case Management
  • Complaint Monitoring
  • Compliance Management
  • Contact Database
  • Contract Management
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Email Integration
  • Escalation Management
  • Forms Management
  • Incident Management
  • Issue Management
  • Knowledge Base Management
  • Quote Management
  • Returns Management
  • Rich Text Editor
  • SLA Management
  • Self Service Portal
  • Service Management
  • Workflow Management

RenewityRMA Häufig gestellte Fragen

RenewityRMA Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über RenewityRMA.

F. Welche Preispläne bietet RenewityRMA an?

RenewityRMA bietet folgende Kostenpläne an:

Beginnt ab: 49,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Nicht verfügbar

Starter Edition: $49/month/service rep Pro Edition: $69/month/service rep Contact Renewity Systems for enterprise plan

F. Was sind die Hauptfunktionen von RenewityRMA?

RenewityRMA bietet die folgenden Funktionen:

  • Alerts / Escalation
  • Assignment Management
  • Automatic Customer Notices
  • CRM Integration
  • Case Management
  • Complaint Monitoring
  • Compliance Management
  • Contact Database
  • Contract Management
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Email Integration
  • Escalation Management
  • Forms Management
  • Incident Management
  • Issue Management
  • Knowledge Base Management
  • Quote Management
  • Returns Management
  • Rich Text Editor
  • SLA Management
  • Self Service Portal
  • Service Management
  • Workflow Management

F. Wer sind die typischen Nutzer von RenewityRMA?

RenewityRMA hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von RenewityRMA unterstützt?

RenewityRMA unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet RenewityRMA an?

RenewityRMA hat folgende Preismodelle:

Abonnement

F. Unterstützt RenewityRMA mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte RenewityRMA unterstützt

F. Mit welchen anderen Applikationen integriert RenewityRMA?

RenewityRMA kann in folgende Anwendungen integriert werden:

Salesforce Sales Cloud, Zendesk

F. Welche Varianten der Kundenbetreuung bietet RenewityRMA an?

RenewityRMA bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Online-Support, Telefon-Support