--- description: Ausführliche Erfahrungsberichte zu XM for Customer Experience mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche XM for Customer Experience mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: XM for Customer Experience Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Umfragetools](/directory/234/survey/software) > [XM for Customer Experience](/software/130147/customer-frontlines) # XM for Customer Experience Canonical: https://www.getapp.de/software/130147/customer-frontlines Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.getapp.de/software/130147/customer-frontlines?page=2) > Qualtrics CustomerXM ist eine CXM-Plattform (Customer Experience Management), die Unternehmen dabei unterstützt, Feedback über mehrere Kanäle hinweg zu sammeln und die Customer Journey zu verbessern. Zu den wichtigsten Funktionen gehören personalisierte Verbrauchereinblicke, Trendanalyse, digitales Reputationsmanagement und verhaltensbasierte Vorhersagen. > > Bewertung: **4.6/5** von 255 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 255 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Qualtrics - **Region**: Palo Alto, USA - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: 1.500,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Finnisch, Französisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Spanisch - **Verfügbare Länder**: Argentinien, Australien, Belgien, Brasilien, Chile, China, Costa Rica, Deutschland, Frankreich, Indien, Irland, Italien, Japan, Kanada, Kolumbien, Mexiko, Niederlande, Puerto Rico, Schweiz, Spanien und 5 weitere ## Funktionen - 360-Grad-Feedback - API - Abwanderungsraten-Management - Agenten-Schnittstelle - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Anonymes Feedback - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Fragen - Anpassbare Vorlagen - Anrufaufzeichnung - Aufgabenmanagement - Automatische Transkription - Automatisiertes Routing - Befragungs-/Umfragemanagement ## Integrationen (38 insgesamt) - Adobe Analytics - Annex Cloud Loyalty Experience Platform - BHN Rewards - Chattermill - ClickTale - DataGrail - Dynamics 365 Business Central - Freshdesk - Fuel Cycle - Fullstory - Glassbox - Grade.us - IVR Technology Group - Jira - Kantata ... und 23 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Umfragetools](https://www.getapp.de/directory/234/survey/software) ## Ähnliche Kategorien - [Umfragetools](https://www.getapp.de/directory/234/survey/software) - [Review Management Software](https://www.getapp.de/directory/575/feedback-and-reviews-management/software) - [Kundenbindung-Software](https://www.getapp.de/directory/3876/customer-retention/software) - [CEM Software (Customer Experience Management)](https://www.getapp.de/directory/601/customer-experience/software) - [Kundenengagement Software](https://www.getapp.de/directory/650/customer-engagement/software) ## Alternativen 1. [Typeform](https://www.getapp.de/software/91581/typeform) — 4.7/5 (954 reviews) 2. [SurveyMonkey](https://www.getapp.de/software/2371/surveymonkey) — 4.6/5 (10452 reviews) 3. [Jotform](https://www.getapp.de/software/10191/jotform-4-0) — 4.7/5 (2876 reviews) 4. [Connecteam](https://www.getapp.de/software/105401/connecteam) — 4.6/5 (5189 reviews) 5. [SurveySparrow](https://www.getapp.de/software/111349/surveysparrow) — 4.4/5 (121 reviews) ## Nutzerbewertungen ### "A great product" — 4.0/5 > **Rehma** | *5. Oktober 2018* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Qualtrics makes it easy to collect data and then use that data in dashboards to visually represent the responses. It's an easy to use software with many options of customization and flexibility. Support is always responsive and helpful. > > **Nachteile**: There are small things here and there that I wish would change, but those are more on the interface side of things, and not the technical side. ----- ### "A Survey Suite for Evaluating User/Customer Experience" — 4.0/5 > **Lisa** | *4. Mai 2019* | Bildungsmanagement | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Qualtrics is an easy-to-use survey software. Based on your company or institutional needs, you can design surveys to gather information on users/students/customers. You can customize questions, and more importantly, you can customize multiple trails within the survey so survey takers can continue down the correct line of questioning. > > **Nachteile**: Qualtrics is not the most aesthetically clear software out there. It takes multiple trials to make sure that the questions appear in the correct order. Our team always had to try out the surveys a few times before feeling comfortable sending out the information to our student body. In the version we used, the software also stopped at the survey level, so any data analytics we wanted from each survey, we had to use other programs to create those complex materials and means of organizing the information gathered. > > Qualtrics has been a helpful tool for conducting surveys across large cohorts of students for our university. As our need to produce data increases, I'm not sure Qualtrics alone will be able to serve our needs, but for creating surveys, it has been great. ----- ### "More advanced logic but not easy to use" — 3.0/5 > **Verifizierter Rezensent** | *12. September 2018* | Informationstechnologie & -dienste | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Great survey logic for more advanced surveys, convenient panels services for attaining sample. > > **Nachteile**: Difficult to use, customer support not phenomenal by any means, and very expensive. > > Great for those with more complicated or enterprise scale surveys but there are others in the industry that are more user friendly and cheaper. ----- ### "Amazing customer support\! I was so impressed with the experience and support I received." — 5.0/5 > **Tami** | *1. Juni 2018* | Hochschulbildung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Generally, I find Qualtrics to be pretty intuitive, but for things that are more complex, the Customer Support team is phenomenal\! > > **Nachteile**: Not having a multi e-signature functionally - I'm hoping this is in the pipeline of things to add, as this could really help us minimize the number of extra surveying we have to do. > > Customer support when I don't know how to do something myself ----- ### "Great insights and support" — 5.0/5 > **Seth** | *12. März 2018* > > **Vorteile**: Qualtrics provides a way to really seamless interactions for both the customer and administrator. The customer service they provide is also excellent and they really want to help people develop surveys to understand the buyer journey more in-depth. We were able to determine valuable insights about our customers and develop content and upgrades to meet their needs. > > **Nachteile**: This is not a simple platform... which is both a pro and a con. It took me a lot of time and training to fully understand the full potential of the software. But once I understood it, it was extremely valuable. So as long as you're willing to put in the time, this is worth it. ----- Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.getapp.de/software/130147/customer-frontlines?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/130147/customer-frontlines) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten