Heyday

Heyday

Conversational AI platform for eCommerce & retailers

4,5/5 (8 Bewertungen)

Heyday Übersicht

Was ist Heyday?

Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses.

Heyday enables agents to communicate with clients by sending messages in the form of text, product cards, animated GIFs, or emojis. Team members can greet site visitors with proactive welcome messages, as well as inquire about requirements using the FAQ automation chatbot. Marketing teams can utilize the natural language processing (NLP) capabilities of Heyday to track buyers' purchase intent and offer recommendations accordingly. Heyday comes with a virtual assistant functionality, which analyzes and escalates customer queries to the required agent or department, in order to help streamline customer service.

Heyday offers integration with various third-party applications such as Shopify, Magento, PrestaShop, Salesforce, SAP Hybris, BigCommerce, Oracle Netsuite, OpenCart, Twitter, Gmail, Twilio, and more. Administrators can use the solution to measure bot and agent performance and analyze visitor engagement via reports on metrics such as average conversation time, monthly sessions, retention rates, and more. It allows sales professionals to synchronize CRM data to the platform, export contact details, and add notes to consumer profiles for tracking interactions. Heyday also allows users to design and test multiple advertisement creatives, run campaigns through social media channels, and track campaign progress via the dashboard.

Heyday Übersicht

Kosten

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Preis-Leistungs-Verhältnis

Contact Heyday Technologies for pricing details


Heyday Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Kanada, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Screenshots

Heyday Screenshot: Heyday desktop conversation
Heyday Screenshot: Heyday desktop conversation Heyday Screenshot: Heyday AI-powered templates Heyday Screenshot: Heyday mobile conversation

Heyday Bewertungen

Heyday Bewertungen

Gesamtbewertung
4,5
/
5
Ausgezeichnet
4

Sehr gut
4

Durchschnitt
0

Gering
0

Schlecht
0

Preis-Leistungs-Verhältnis
4,6
Funktionen
4,1
Bedienkomfort
4,6
Kundenbetreuung
4,9
100% haben diese Anwendung empfohlen
Erich S.

Excellent web chat application

I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind.


Mit Google übersetzen
Guillaume S.

A key factor in our growth

We are Montreal-based indoor vertical farm than produces microgreens for the local foodservice industry year -round.
-Every week we deliver freshly harvested product to over 50 establishment in downtown.
-Integartion of Heyday Chat as enable to streamline and simplify order processing, which is extremely valua ble considering the highly-perishable nature of our product and the large amount of deliveries we make every week .
-Without it, we would not have been able to experience a rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market.


Mit Google übersetzen
Curt V.

Simple Intuitive Platform

Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative.
They remain one of the best in this regard.


Mit Google übersetzen
Riccardo B.

BEST DECISION OF 2019

An extremely positive experience, it really impressed us the willingness to work with us since the very beginning, and the constant catch-ups to keep us up to date throughout the whole process.
HeyDay team is a reliable, adaptive and caring. When you switch from another provider, you always hope everything will be going in the best direction for the long term future, and it's exactly what happened!


Mit Google übersetzen
Dalila K.

Heyday for online chat service

Great experience so far! We were one of the first businesses integrating the software. The whole team is listening to our needs and feedback which is extremely appreciated.


Mit Google übersetzen
Erich S.
Branche: Gesundheit, Wellness & Fitness
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

Excellent web chat application

Täglich für 1-5 Monate genutzt
Bewertet am 19.3.2020
Quelle der Bewertung: Capterra

I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind.

Vorteile

I like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them.

Nachteile

It doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Guillaume S.
Branche: Landwirtschaft
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch

A key factor in our growth

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 16.1.2020
Quelle der Bewertung: Capterra

We are Montreal-based indoor vertical farm than produces microgreens for the local foodservice industry year -round.
-Every week we deliver freshly harvested product to over 50 establishment in downtown.
-Integartion of Heyday Chat as enable to streamline and simplify order processing, which is extremely valua ble considering the highly-perishable nature of our product and the large amount of deliveries we make every week .
-Without it, we would not have been able to experience a rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market.

Vorteile

Increase productivity by automating the ordering process while maintaining a personalized approach to customer service
For our customer, simplify the restocking and respect of order deadline
Facilitates customer awareness of new product launch;
Facilitates customer feedbacks regarding service and product quality
Increased value proposition of our indoor vertical farm concept we are developping
As allowed to pursue sales growth through direct sale rather than third party distribution channels

Nachteile

Dashboard could be a bit more user-friendly, but overall there's not much reason to complain

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Curt V.
Branche: Einzelhandel
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch

Simple Intuitive Platform

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 26.3.2020
Quelle der Bewertung: Capterra

Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative.
They remain one of the best in this regard.

Vorteile

Heyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features.

This platform allows our clients to contact us on their preferred time schedule.
The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases. The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right!

Nachteile

At the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared.

The data reporting could be more robust, but I do believe this is coming.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Riccardo B.
Branche: Einzelhandel
Untern. Größe: 10.001+ Mitarbeiter
Übersetzen auf: Deutsch

BEST DECISION OF 2019

Täglich für 1-5 Monate genutzt
Bewertet am 7.1.2020
Quelle der Bewertung: Capterra

An extremely positive experience, it really impressed us the willingness to work with us since the very beginning, and the constant catch-ups to keep us up to date throughout the whole process.
HeyDay team is a reliable, adaptive and caring. When you switch from another provider, you always hope everything will be going in the best direction for the long term future, and it's exactly what happened!

Vorteile

In the first place, the potential of the tool. By far, the best software we found available. Using Facebook Messenger platform really made the difference and the bot itself is able to manage a good number of conversations which leaves more time to our agents to focus on more complicated cases.

Nachteile

Honestly, it was exactly what we were looking for.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Dalila K.
Branche: Einzelhandel
Untern. Größe: 501-1.000 Mitarbeiter
Übersetzen auf: Deutsch

Heyday for online chat service

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 20.1.2020
Quelle der Bewertung: Capterra

Great experience so far! We were one of the first businesses integrating the software. The whole team is listening to our needs and feedback which is extremely appreciated.

Vorteile

That it's easy to use on a daily basis. No training is required, really intuitive.

Nachteile

Nothing specific to mention. Heyday team is always listening.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Nutzerempfehlung
9,1/10
Basierend auf 8 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Heyday Preis

Heyday Preis

Beginnt ab
N/A
Gratis Testen
Preis-Leistungs-Verhältnis

Contact Heyday Technologies for pricing details

Contact Heyday Technologies for pricing details

Preis-Leistungs-Verhältnis
4,6/5
Basierend auf 8 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Heyday Funktionen

Heyday Funktionen

API
Aktivitäts-Dashboard
Automatische Benachrichtigungen
Berichterstattung und Statistik
CRM-Integration
Chat
E-Mail-Integration
Echtzeitüberwachung
Integration von Dritten
Kundenspezifisches Branding
Mehrsprachig
Multi-Channel-Kommunikation
Social-Media-Integration
Sofortnachrichten
Support Ticket Management
Umfragen & Feedback
Warnungen / Eskalation
Wissensbasis-Management
Workflow-Management
Überwachung
Funktionen
4,1/5
Basierend auf 8 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Zusätzliche Informationen für Heyday

Zusätzliche Informationen für Heyday

Schlüssel-Features von Heyday

  • A/B Testing
  • Analytics
  • Auto-Responders
  • Campaign Segmentation
  • Catalog Management
  • Customizable Branding
  • Dashboard
  • Lead Distribution
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Order Management
  • Promotions Management
  • Returns Management
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Text Analysis
  • Third Party Integration

Heyday Häufig gestellte Fragen

Heyday Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Heyday.

F. Welche Preispläne bietet Heyday an?

Heyday bietet folgende Kostenpläne an:

Gratis Testen: Nicht verfügbar

Contact Heyday Technologies for pricing details

F. Was sind die Hauptfunktionen von Heyday?

Heyday bietet die folgenden Funktionen:

  • A/B Testing
  • Analytics
  • Auto-Responders
  • Campaign Segmentation
  • Catalog Management
  • Customizable Branding
  • Dashboard
  • Lead Distribution
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Order Management
  • Promotions Management
  • Returns Management
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Text Analysis
  • Third Party Integration

F. Wer sind die typischen Nutzer von Heyday?

Heyday hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Heyday unterstützt?

Heyday unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Heyday an?

Wir haben keine Informationen über die Preispläne von Heyday

F. Unterstützt Heyday mobile Geräte?

Heyday unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Heyday?

Heyday kann in folgende Anwendungen integriert werden:

BigCommerce, Justuno, Mailchimp, Microsoft Dynamics CRM, NetSuite, Salesforce Sales Cloud, ShipStation, Shopify, Twilio Communications Cloud, Twitter

F. Welche Varianten der Kundenbetreuung bietet Heyday an?

Heyday bietet folgende Optionen für Kundensupport:

Wissensdatenbank, Online-Support, Telefon-Support