ProProfs Help Desk

Previously, we had a hard time keeping track of crucial data and everything was haywire. The best part about this software is that it offers great insights into our performance, both at an individual as well as team level. Our service manager can easily track the tickets resolved by an agent and also view rated tickets.

There has not been any major issue worth mentioning. Let's see how things unfold.

What really did put me into action to invest in a product like ProProfs Help Desk is the Child Ticket feature. Really this feature is amazing. The tickets we get can be assigned to the internal teams till the time the issue gets resolved. They can reply back on their child tickets and the same reply my agents can send to the customer across. And the best part is, this feature has its own reports section. All the more reason for us to like the product. Now we know which team delayed the request and why did that happen in the first place.

This is a tough question. I feel that someone who needs the tool for greater use can identify this better. So far our experience has been nothing less than delightful.

It's very easy to use and has great customer support!

I wish the deployment would be upgraded for ios users.

ProProfs is a perfect customer help desk software. I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support. Support agents' performance record makes it unique.

I don’t find enough integrations. Hopefully, they will bring more integrations in the near future. But overall, it’s a complete customer help desk system.