SpotOn

The features I love best about SPOTON restaurant is the support and the ease-of-use. Sales reps was very knowledgeable and supportive. He trained 30 employees on site and was available instantly when we had questions. He was there the whole week when we started the product conversion and actually did some free advertising for us to show his support. He made us a believer in SPOTON and that showed us that SPOTON really does partner with their merchants with transparency low rates great reporting and all in all best restaurant point-of-sale on the market we have seen we are a spoton customers for life thank you [SENSITIVE CONTENT HIDDEN] for introducing us to SpotOn Restaurant and all of its capabilities.

The only thing we really didn’t like about the software is the ability to use digital gift cards on the online ordering but we have we have been made aware that this is on its way in development.

The reporting features are insane. I've been able to create custom subscriptions so that the reports that I love the most are just sent to me every Monday morning. The service is also incredible. Our rep, [SENSITIVE CONTENT HIDDEN], checks in with us regularly just to see how business is going and regularly offers creative ideas of how to increase revenue. It's like having a free in-house business consultant. When COVID-19 hit, [SENSITIVE CONTENT HIDDEN] called us immediately to start walking us through ideas that have kept us open. I also love that the software is cloud-based. I've had servers call me at home with issues that I was able to fix from my couch. HIGHLY recommend!!

This is the first time that I've actually paid a subscription for POS software so that took some getting over. We had Micros/Upserve before. But once I started utilizing the features that I was paying for I could see the value. Will never go back to the old PC in the back office.

I liked that Door Dash delivery was built into the system.
Eventually got the menu setup the way I want it to look but it took a lot of hours and creative ways of getting it into the POS and then online ordering. Hours put in by me via customer support as they were not that helpful in regards to this.

The reporting is horrible. I need 3 reports to book 1 day sales.
There are 3 different websites vs everything being on 1 website.
You can't do a refund for an online order. You are required to call customer support or go to yet another website and request the refund.
Only refunds that you can do is if remove the credit card info and reenter it.
Menu creation did not go well. There is no audit trail and things are to easy to change. As soon as you change something there is no going back. It is done and updated. Should have a confirm before changing.
Things would randomly change over night. I believe that Spoton people would go in and think they are fixing something but it would make it worse.
Implementation did not go well due to so many menu issues. Ended up need to duplicate a number of items one for online ordering and one for the POS due to they don't work together.
Some reports you can't view more than 1 day a time.
Day of the week starts on a Monday vs a Sunday. Extremely annoying for me. Weekly reports are Monday - Sunday. Cant find a way to fix this.
Marketing and loyalty are a joke. Marketing campaign does not tell you how much sales were done via a click through the campaign. The templates for marketing are not very good. If you still consider Spoton after this do not go for the marketing. There are better options out there for the same or less price.
Sales tax has different amounts in the same report. They say to ignore one. So remove it.

Pretty user friendly and the customer support is great

Satisfied with software very unhappy with the fact I can't reach an account executive

I love that SpotOn is so intuitive and easy to use. The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office. Cloud-based means you can do all paperwork from anywhere, and the back office is extremely easy to navigate.

That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then!