
Über SpotOn
SpotOn Restaurant ist eine cloudbasierte POS-Lösung (Point of Sales), die kleinen und mittleren Unternehmen im Gastgewerbe helfen soll, Online-Zahlungen, Tischbestellungen und Betrugsschutz zu optimieren. Mit dem Arbeitsmanagementmodul können Nutzer Mitarbeiterstunden, Gratifikationen, Schichten und mehr verwalten.
Zu den Hauptfunktionen von SpotOn Restaurant gehören die Verwaltung von Geschenkkarten, die Erstellung von Treueprogrammen, die Verwaltung von Bestellungen, die Aufteilung von Schecks, mobiler Zugang und die Verwaltung von Trinkgeldern. Teams können Handheld-Geräte mit Tabellenlayouts verwenden, um Online-Bestellmenüs anzuzeigen, Stationen an mehreren Standorten zu überwachen und Menüaktualisierungen in Echtzeit zu erhalten, sodass Managende freie Stellen, Genehmigungen und Rabatte verwalten können.
SpotOn Restaurant bietet anpassbare Menüs, Hauskonten, geteilte Bestellungen und automatisiertes Coaching, wodurch Unternehmen ihre Front-End-Operationen rationalisieren können. Die Lösung hilft Nutzern, anpassbare Berichte anhand von Metriken wie Zahlungsart oder Umsatz zu erstellen und stündliche oder tägliche Aktualisierungen zu erhalten, um einen Einblick in den Umsatz der Station, die Leistung der Mitarbeitenden, den Produktmix, den Umsatz und die Arbeit pro Stunde zu erhalten.
Mit der Suchfunktion von SpotOn Restaurant können Teams Quittungen ausfindig machen, die zur Erleichterung der Kommunikation per E-Mail an Kunden geschickt werden können. Die Plattform bietet auch Betrugsschutz für Treue- und Geschenkkarten und gewährleistet so die Einhaltung gesetzlicher Standards.
Preisoptionen ab:
65,00 $/Monat
- Kostenlose Version
- Gratis Testen
- Abonnement
Die 5 Top-Alternativen zu SpotOn
Typische Kunden
- Freie Mitarbeiter
- Kleine Unternehmen (2–50)
- Mittelgroße Unternehmen (51–500)
- Großunternehmen (500 und mehr)
Einsatz
- Cloudbasiert
- On-Premise (vor Ort)
Erhältlich in diesen Ländern
Vereinigte Staaten
Unterstützte Sprachen
Englisch
Preisoptionen ab:
65,00 $/Monat
- Kostenlose Version
- Gratis Testen
- Abonnement
Die 5 Top-Alternativen zu SpotOn
Bilder


Funktionen
Gesamtzahl der Funktionen von SpotOn: 86
Alternativen
talech

Clover

Maitre'D

NCR Aloha

Nutzerbewertungen
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- Branche: Restaurants
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Game Changer
Bewertet am 23.4.2020
Spoton has been great from the start from the sales reps presentation to the feedback to the help...
Spoton has been great from the start from the sales reps presentation to the feedback to the help and just the restaurant industry in general. Our rep had experience in restaurants so he showed us some tricks and shortcuts in creating our menu that was a huge plus for us. He also was very knowledgeable in marketing so he offered his guidance for free which helped us grow our business with online ordering.
Vorteile
The features I love best about SPOTON restaurant is the support and the ease-of-use. Sales reps was very knowledgeable and supportive. He trained 30 employees on site and was available instantly when we had questions. He was there the whole week when we started the product conversion and actually did some free advertising for us to show his support. He made us a believer in SPOTON and that showed us that SPOTON really does partner with their merchants with transparency low rates great reporting and all in all best restaurant point-of-sale on the market we have seen we are a spoton customers for life thank you [SENSITIVE CONTENT HIDDEN] for introducing us to SpotOn Restaurant and all of its capabilities.
Nachteile
The only thing we really didn’t like about the software is the ability to use digital gift cards on the online ordering but we have we have been made aware that this is on its way in development.
Warum SpotOn gewählt wurde
Support was horrible in our rates keep going up where are you and transparent. The system will slow down it’s very unstable. Used it for 8 years.Zuvor genutzte Software
Heartland Payment ProcessingGründe für den Wechsel zu SpotOn
There was really no comparison in the features they offered for 40 to 50% lower with continued free support and updates cloud-based with free mobile back up plus all the marketing you get with the SpotOn platform was a huge deciding factor for us plus our rep was honest about each one of our choices he didn’t downgrade any other company just told us the difference between the competitors. We checked his data and he was 100% honest.- Branche: Restaurants
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Changed the way I thought about Merchant Services!!!
Bewertet am 14.4.2020
Everything has been awesome. The idea of putting money into our system when ours was functional was...
Everything has been awesome. The idea of putting money into our system when ours was functional was a difficult one. But looking back it was just a matter of jumping. I haven't looked back and the money I've saved has more than offset any costs. Honestly though, the service isn't like anything I've seen from a merchant services company before. It'll be interesting to see if the other guys like Toast, Breadcrumb, etc. try to mimic their business model.
Vorteile
The reporting features are insane. I've been able to create custom subscriptions so that the reports that I love the most are just sent to me every Monday morning. The service is also incredible. Our rep, [SENSITIVE CONTENT HIDDEN], checks in with us regularly just to see how business is going and regularly offers creative ideas of how to increase revenue. It's like having a free in-house business consultant. When COVID-19 hit, [SENSITIVE CONTENT HIDDEN] called us immediately to start walking us through ideas that have kept us open. I also love that the software is cloud-based. I've had servers call me at home with issues that I was able to fix from my couch. HIGHLY recommend!!
Nachteile
This is the first time that I've actually paid a subscription for POS software so that took some getting over. We had Micros/Upserve before. But once I started utilizing the features that I was paying for I could see the value. Will never go back to the old PC in the back office.
- Branche: Lebensmittelproduktion
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 1.0 /10
Regret switching to Spoton
Bewertet am 15.4.2022
Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and...
Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and they send you up the chain and that is where I found that I got really no where.
I couldn't figure out sales originally and I get passed to different people. A month later kind of figured it out but extremely time consuming. Due to flaws in the system. Supposedly going to get fixed but who knows when and it will not revert back so it will only be going forward.
I personally would have not made the switch and now I know to ask a lot more detailed questions.
Ask to see marketing.
Ask to see reports and understand what the numbers mean and how it ties out.
Vorteile
I liked that Door Dash delivery was built into the system.
Eventually got the menu setup the way I want it to look but it took a lot of hours and creative ways of getting it into the POS and then online ordering. Hours put in by me via customer support as they were not that helpful in regards to this.
Nachteile
The reporting is horrible. I need 3 reports to book 1 day sales.
There are 3 different websites vs everything being on 1 website.
You can't do a refund for an online order. You are required to call customer support or go to yet another website and request the refund.
Only refunds that you can do is if remove the credit card info and reenter it.
Menu creation did not go well. There is no audit trail and things are to easy to change. As soon as you change something there is no going back. It is done and updated. Should have a confirm before changing.
Things would randomly change over night. I believe that Spoton people would go in and think they are fixing something but it would make it worse.
Implementation did not go well due to so many menu issues. Ended up need to duplicate a number of items one for online ordering and one for the POS due to they don't work together.
Some reports you can't view more than 1 day a time.
Day of the week starts on a Monday vs a Sunday. Extremely annoying for me. Weekly reports are Monday - Sunday. Cant find a way to fix this.
Marketing and loyalty are a joke. Marketing campaign does not tell you how much sales were done via a click through the campaign. The templates for marketing are not very good. If you still consider Spoton after this do not go for the marketing. There are better options out there for the same or less price.
Sales tax has different amounts in the same report. They say to ignore one. So remove it.
Warum SpotOn gewählt wurde
Was not Square for Restaurant so missing a lot of features.Gründe für den Wechsel zu SpotOn
Cost and what I expected them to have. Nothing works really as they stated it would.Antwort von SpotOn
We are sorry to hear about the difficulties you've had with reporting! I've alerted our success team and they will be reaching out to you shortly to help explain the reporting functionality. Please don't hesitate to reach out directly at support@spoton.com for additional assistance in the future.
- Branche: Restaurants
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Need an account representative
Bewertet am 4.11.2022
The phone help support is amazing and they are readily available for assistance. My only complaint...
The phone help support is amazing and they are readily available for assistance. My only complaint is that I don't have an account executive and if I do I can't reach them i have been trying for months and still can not get assistance. The general support has sent emails but no one reaches our.
Vorteile
Pretty user friendly and the customer support is great
Nachteile
Satisfied with software very unhappy with the fact I can't reach an account executive
In Betracht gezogene Alternativen
Toast POSGründe für den Wechsel zu SpotOn
Customer service and accessibilityAntwort von SpotOn
Hi Kimberly, Thanks for taking the time to leave us a review and providing this feedback. I'd love to connect you with your dedicated Restaurant Success Manager or Account Executive, but I need some additional information like your restaurant's name to look them up. Please reply to me here at abailey@spoton.com so I can better help support you! Best,
- Branche: Computer-Software
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
The best POS system I've ever used
Bewertet am 31.1.2020
The software is great, but the best part is the customer support! Real people that care about your...
The software is great, but the best part is the customer support! Real people that care about your business built your menu for you, do extensive menu reviews until it's 99% perfect, and then come install it and stay with you the whole first day! When you need manager or back-of-house training, they will dedicate hours to you to make sure you understand everything you need to know. And there's all kinds of cool bonuses, like the reporting app, manager app, and even social media review management!
Vorteile
I love that SpotOn is so intuitive and easy to use. The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office. Cloud-based means you can do all paperwork from anywhere, and the back office is extremely easy to navigate.
Nachteile
That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then!
Warum SpotOn gewählt wurde
I've actually tried many different POS systems in my career in the restaurant industry, and SpotOn is the only one I would recommend to restaurant owners. The staff loves it, the managers love it, and the owners love it because it helps the have happy staff, become more profitable and save everyone a tremendous amount of time!Zuvor genutzte Software
Aloha EPOSGründe für den Wechsel zu SpotOn
None of these other systems have anywhere close to the level of support as SpotOn. I used to have nightmares about calling support for Aloha, Clover, etc, but now I actually enjoy calling support! A human at their call center in Detroit picks up immediately! Plus, you can tell that SpotOn was built exclusively for restaurants, unlike many others that are credit card companies first.SpotOn Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über SpotOn.F. Welche Preispläne bietet SpotOn an?
SpotOn bietet folgende Kostenpläne an:
- Ab: 65,00 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Nicht verfügbar
F. Wer sind die typischen Nutzer von SpotOn?
SpotOn hat die folgenden typischen Kunden:
Selbstständig, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
F: Welche Sprachen werden von SpotOn unterstützt?
SpotOn unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt SpotOn mobile Geräte?
SpotOn unterstützt die folgenden Geräte:
Android (mobil)
F. Mit welchen anderen Applikationen integriert SpotOn?
SpotOn kann in folgende Anwendungen integriert werden:
ADP, Apple Pay, DAVO, DolceClock, Gusto, Gusto, HotSchedules, PayPal, Paycom, Paycor, Paylocity, QSROnline, QuickBooks Online Advanced, Restaurant365, Shippo, Venmo
F. Welche Varianten der Kundenbetreuung bietet SpotOn an?
SpotOn bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support
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