--- description: Ausführliche Erfahrungsberichte zu HaloITSM mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche HaloITSM mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HaloITSM Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [IT Asset Management Software](/directory/325/it-asset-management/software) > [HaloITSM](/software/130803/haloitsm) # HaloITSM Canonical: https://www.getapp.de/software/130803/haloitsm Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.getapp.de/software/130803/haloitsm?page=2) > HaloITSM ist eine ITSM-Lösung (IT Service Management), mit der Unternehmen den gesamten Vorfalllebenszyklus optimieren können, von der Ticketerstellung bis zur Problemlösung. Fachleute können mit der Lösung den Status von Vorfällen aktualisieren und Details wie Ticket-ID, Prioritätsstufe, Problemzusammenfassung und Erstellungsdatum anzeigen. > > Bewertung: **4.7/5** von 44 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 44 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Halo Service Solutions - **Gegründet**: 1994 ## Gewerblicher Kontext - **Startpreis**: 45,00 £ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Estnisch, Französisch, Italienisch, Niederländisch, Polnisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - AI Copilot - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Anfragezuordnung - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Asset Lifecycle Management - Audit Trail - Aufgabenmanagement - Auswirkungs-Mangement - Automatische Geräteerkennung - Automatisiertes Routing - Barcode/Ticket Scanning - Bedarfsmanagement ## Integrationen (42 insgesamt) - 3CX - AlertOps - AnyDesk - BeyondTrust Remote Support - ChatGPT - Cisco Jabber - ConnectWise Cybersecurity Management - Device42 - Dynamics 365 - Google Calendar - Google Workspace - Help Desk Migration - Jira - Kaseya BMS - Klips ... und 27 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [IT Asset Management Software](https://www.getapp.de/directory/325/it-asset-management/software) ## Ähnliche Kategorien - [IT Asset Management Software](https://www.getapp.de/directory/325/it-asset-management/software) - [ITSM Tools](https://www.getapp.de/directory/292/it-service-management-itsm/software) - [IT-Service-Software](https://www.getapp.de/directory/1049/it-service/software) - [Service Desk Software](https://www.getapp.de/directory/1249/service-desk/software) - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) ## Alternativen 1. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3423 reviews) 2. [Freshservice](https://www.getapp.de/software/91351/freshservice) — 4.5/5 (710 reviews) 3. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1781 reviews) 4. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4079 reviews) 5. [Milvus](https://www.getapp.de/software/132287/milvus) — 4.8/5 (298 reviews) ## Nutzerbewertungen ### "NetHelpDesk where have you been all my life?" — 5.0/5 > **Mark** | *25. Januar 2019* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I can not rate this product highly enough; the software has come on leaps and bounds since I first started using it and arguably the most noticeable improvement is the optional to use swish web interface which is easy on the eye, performs quickly and is fully customisable to your brand, colour schemes etc. The simplicity of the application is also incredible and actually improves the user and admin experience tenfold. > > **Nachteile**: The only negative I have at present is that not all functionality in the NHD client is available in the Web Portal - however this is on the development roadmap and will be imminently factored in. There is also a seemingly over complicated way of managing incidents that require different ticket templates to follow a incident \> major incident \> problem format rather than a more simple work flow trigger that could start this process for you. However this is more a lazy comment than anything else. I tell a lie, there is one more thing that is a negative; it wont make me a cup of coffee\! However that being said, I have such confidence in the capabilities of the NHD team; I would bet it will make me a coffee in a future release\! > > The staff of NHD listen to you and tailor their approach to your business on an individual and customised method appropriate to your needs and expectations. The NHD team are incredibly versed in their product and any support assistance if needed is delivered incredibly efficiently and with minimal disruption to service if any. I can not recommend this product highly enough - so much so that I have now implemented this in two different organisations. ----- ### "A well-rounded ITSM system you cannot go wrong with\!" — 4.0/5 > **Anthonese** | *25. August 2023* | Erneuerbare Energien & Umwelt | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: - efficient incident management- nice custom integrations - asset management is easy to use - automation and reporting were proving to be very helpful for our team > > **Nachteile**: We do not have any cons but would like to see what future updates they make to the system going forward. ----- ### "Good...but" — 4.0/5 > **Tim** | *14. April 2022* | Luft- & Raumfahrt | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Looks easiest to use especially for end users > > **Nachteile**: Some settings are not so obvious with out the help of Halo support and documentation is lacking. While there's a good overall knowledgebase it only really covers the basics anything else is a call into support. Also as of now (April 2022) they require at least 10-20 licenses due to their extreme growth. > > We were unfortunate in that Halo was experiencing growing pains when we started. We have been waiting 6-8 weeks on Halo to provide us with enough help to go live with it. The UK support team is great if you call in but if you submit a ticket to them either email or portal you will probably wait for days to get a response. ----- ### "Happy with Halo\!" — 5.0/5 > **Auke** | *21. Juli 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Ease of useFlexibility and alterability of the whole toolEnd user portal > > **Nachteile**: There is a LOT\! of items you can configure, which can be a bit daunting at first. But it makes sense eventually. > > Very professional and friendly people at Halo, both in the UK and the US offices. Fast responses. They seem to understand what our business needs. ----- ### "A great piece of kit out of the box, and easily customisable" — 5.0/5 > **Ali** | *21. April 2022* | Finanzdienstleistungen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Lots of options to configure the tool easily by non-technical people. Easy for us to maintain without recourse to developers. > > **Nachteile**: Doesn't do everything that we want, but that list is very small and we have the option for dev if we wish > > We use it for service / issue management between 1st line, 2nd line support and suppliers. It's been a game changer for us and has helped efficiency, transparency and communications. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.getapp.de/software/130803/haloitsm?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/130803/haloitsm) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten