Cisco Unified Communications Manager
Über Cisco Unified Communications Manager
Cisco Unified Communications Manager (ehemals CallManager) unterstützt Unternehmen aller Größen bei der Verbindung und Zusammenarbeit von Teams über Abteilungen hinweg über IP-Telefonie (Internal Protocol), Sprach- und Videoanrufe, Messaging und mehr. Die Plattform umfasst eine Aktivierungscode-Onboarding-Funktion, mit der Manager Telefonaufzeichnungen ohne die MAC-Adresse eines Smartphones erstellen können.
Der Cisco Unified Communications Manager ist mit einer Zugriffskontrollfunktionalität ausgestattet, die es Administratoren ermöglicht, verschiedene Ebenen von Einschränkungen für sicherheitsbezogene Berechtigungen zu verwalten sowie Teilnehmer hinzuzufügen/zu entfernen und Konfigurationseinstellungen und Passwörter zu ändern. Die Lösung bietet eine Vielzahl von Funktionen wie Anrufweiterleitung und -aufzeichnung, Geräteverwaltung, Präsenzinformationen, mobilen Zugriff, Anruf- und Sitzungsverwaltung, HD-Video (High Definition) und vieles mehr. Darüber hinaus können Anrufer mit nutzerdefinierten Präsentationsnamen oder -nummern anonyme Anrufe tätigen.
Cisco Unified Communications Manager entspricht verschiedenen Authentifizierungs-, Verschlüsselungs- und Kommunikationsprotokollen, die sichere Daten- und Kommunikationsmanagementfunktionen ermöglichen. Die Plattform unterstützt auch die Integration mit verschiedenen Anwendungen von Drittanbietern über APIs (Application Programming Interfaces).
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Nutzerbewertungen
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- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Call Manager - Good for medium and large companies
Bewertet am 20.8.2021
In general I liked it.
I stayed in version 11.5 and it works very well, it still has support and I...
In general I liked it.
I stayed in version 11.5 and it works very well, it still has support and I can upgrade phone firmwares without problem.
I think I will stick with this version for a bit longer before migrating to a subscription scheme with the new licensing.
Vorteile
The versatility of the tool is what we like the most. It supports all protocols and is easy to integrate with third parties. Policies can be created very easily and user control is simplified with the integration to LDAP.
Nachteile
Being able to upgrade software and IOS is no longer so simple.
The new version 12 and 14 no longer support perpetual licensing.
I think this is something that will affect small clients and will be very limited in the future.
- Branche: Unternehmensberatung
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
More than just VoIP - A Powerful UC and Collaboration Suite
Bewertet am 24.11.2015
Vorteile
Cisco Unified Communications Manager and its associated products (Unity Connection voicemail, Contact Center Express, etc.) provide a full suite of unified communications and collaboration capabilities. The solution can scale to from SMB to large enterprise and is highly flexible, allowing it to accommodate a wide range of business needs. The latest versions transition both voice and video communication onto a unified platform to drive the ubiquity of video adoption and impact the speed of business. Support for a wide range of endpoints, including PC, tablet, and mobile devices, allows for the adoption of collaboration tools by remote and mobile workers. The product is powerful and lends itself easily to fulfilling business goals.
Nachteile
One of the primary negatives about Cisco UCM would be the cost, especially at smaller scales and when competing against a legacy TDM solution. Even for businesses that are driven primarily by cost though, the additional benefits such as integrated instant messaging, point to point video, and mobile device integration may prove to be enough of a differentiator to justify the extra expense.
Organizations that are interested in managing their own solution will typically need to hire or have on staff a fairly high level engineer, though most IT people would be capable of learning how to handle at least basic moves, adds, and changes. The importance of solid solution architecture and maintenance can not be overstated enough.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Robust product set with strong functionality but a lot to learn
Bewertet am 27.11.2018
Great way to monitor and manage on-premise phone systems without paying a substantial fee to a...
Great way to monitor and manage on-premise phone systems without paying a substantial fee to a consultant/product provider for management. Allows for a very robust amount of phone service management and integrate with several other third-party products for additional tools (have their own quirks and requirements for management and account permissions). All around great, and very matured, product for voice systems management.
Vorteile
- Extremely robust feature set with depth in configuration and customization.
- Diversified technology with a strong security interface.
- Configuration rich interfaces with strong delineation of permission sets and redirects.
- Administrative overhead easily reduced by account permissions sets
Nachteile
- So robust can feel a bit overwhelming (version specific)
- Deployment time frames can be long from purchase to full production implementation (good support though)
- More hardware specific as far as integration than some other agnostic products.
- Branche: Bankwesen
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Enterprise Banking VoIP Solution
Bewertet am 2.11.2018
We have a very complex design of 4 clusters implementing 10 digit dialing scheme for everything...
We have a very complex design of 4 clusters implementing 10 digit dialing scheme for everything nationwide. We were able to accomplish this with CUCM and it's extremely granular configuration ability.
Vorteile
I have been administering Unified Communications Manager for almost 10 years . The stability of CUCM is unrivaled. The uptime of our voice environment in the last 4 years has been over 99.99% with the only downtime being due to patch/security updates and maintenance. I sleep well at night knowing that our environment is stable.
Nachteile
The only complaints that I've had about CUCM have all been addressed in newer versions. The complexity of licensing was addressed with Enterprise License Manager. The difficulty of upgrades was addressed with Prime Collaboration Deployment. It's very difficult to find any cons with the current version of CUCM.
- Branche: Staatsverwaltung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
A very reliable and stable solution which we are have been using for years
Bewertet am 7.3.2018
I like that the solution is fully featured, we currently use this solution and have been for years...
I like that the solution is fully featured, we currently use this solution and have been for years and must say it is very reliable and stable. CM is fully featured and is a flexible IP telephony solution. We have it across multiple sites, with publisher and subscriber the solution provides full redundancy in the event of a disaster. The phone deployment is quick and simple, and bulk imports make large scale deployment of telephony endpoints quick and seamless. It is helpful to consult with another organization to construct a plan and design prior to implementation.
Nachteile
It takes some training and continuous use to fully master CM as it is not very simple at first. It is helpful to consult with another organization to construct a plan and design prior to implementation. Once you have been using CM for sometime you become more comfortable with the solution and deployment. The licensing model can become costly and upgrade can at times get complicated.
Cisco Unified Communications Manager Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Cisco Unified Communications Manager.F. Welche Preispläne bietet Cisco Unified Communications Manager an?
Cisco Unified Communications Manager bietet folgende Kostenpläne an:
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Cisco Unified Communications Manager?
Cisco Unified Communications Manager hat die folgenden typischen Kunden:
2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Cisco Unified Communications Manager unterstützt?
Cisco Unified Communications Manager unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt Cisco Unified Communications Manager mobile Geräte?
Cisco Unified Communications Manager unterstützt die folgenden Geräte:
F. Mit welchen anderen Applikationen integriert Cisco Unified Communications Manager?
Wir haben keine Informationen darüber, welche Integrationen Cisco Unified Communications Manager hat
F. Welche Varianten der Kundenbetreuung bietet Cisco Unified Communications Manager an?
Cisco Unified Communications Manager bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support
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