Airbase

- Automatic bill coding with OCR (time savings).

- Automatic credit card coding with receipt management function.

- Excellent onboarding and implementation team.

- Fast responsive customer support team.

- Airbase improves features based on customer feedback.

- Fast and meaningful product improvements and great UI/UX.

- Early access to beta features on request (such as receipt audits, advanced approvals).

- Airbase lacks a few features to replace some other tools effectively (e.g. Expensify).

- Annual fee could be lower or cashback on credit cards higher.

- International payments still not supported as of early Feb.2021

This software makes it simple and efficient to aggregate, prepare, review, and pay invoices. It has significantly reduced the time to process AP via its clean workflow and automatic timed payments after approvals are completed.

There are some idiosyncrasies in this product that take time and effort to understand. Unfortunately, our trial and error learnings have resulted in multiple GL misstatements; one of which resulted in an error identified by auditors. For example, when an invoice gets changed/updated by the Vendor the AP processor has an opportunity to "archive" the bill in Airbase. This action does nothing to your GL so any new invoice will be double-counted.
I also wish there was a way to remind approvers more frequently. Bill are most often late due to delayed approvals.

The ability to request and review/track multiple budgets (via virtual cards) has been a game changer for us. What used to be a more complicated process with hard-to-track communication (using other internal messaging tools )is now so easy and requires less back and forth comms with our finance department. Requesting reimbursement for out of pocket spending is easy and streamlined as well. We also work with many outside vendors, and I am able to review and approve of invoices through Airbase. Everything is easily assigned to the right people and easy to track. I am looking forward to continuing to use the product as we grow as a company!

It is somewhat challenging to attach receipts to expenses. By that I mean that I get an email stating that I have an expense that needs a receipt. That part works great. But then finding the exact expense that needs the receipt, and the location where I can upload the receipt within the Airbase UI could use some improvement. It is not as intuitive as I hope and expect. However, this is a small issue for a product that otherwise works really great!

The best part of airbase is that it easily integrates with QBO.
This allows me to setup prepaid on Airbase that automatically set up to sync to QBO for a monthly close.
Cards are automatically set up to charge a certain GL code, rendering it unnecessary to go back monthly to determine what the spend was and where to charge it.

When making some entries, it does not use a new naming convention and would use the most recent journal entry naming convention to make the the journal entry title. This can lead to bit of confusion.