VCS
Über VCS
VCS ist eine Workforce-Management-Plattform, die Kommunen, Strafverfolgungsbehörden und Polizei- oder Feuerwehren bei der Erstellung und Planung von Arbeitsanforderungen für Mitarbeitende unterstützt. Zu den Funktionen gehören Erinnerungen, Stempeluhr, Echtzeit-Updates, Anwesenheitsmanagement, Verfolgung der Mitarbeiterverfügbarkeit und anpassbare Berichterstattung.
VCS bietet eine KI-Funktion für die Personalbesetzung, mit der Vorgesetzte Überstundenschichten genehmigen, ablehnen und verteilen, Vergütungsregeln automatisch anwenden und einen Planungsworkflow erstellen können, der die Gewerkschaftsregeln, Verträge, staatlichen und gesetzlichen Vorschriften erfüllt. Abteilungsleiter können mit der Software Schichten tauschen, mehrere Arbeitsaufträge verwalten und qualifizierte Mitarbeitende auswählen, die bei Personalengpässen Schichten übernehmen. Manager können Schulungskurse vorbereiten und zuweisen, den Zertifizierungsverlauf überprüfen und das Auslaufen von Zertifikaten überwachen. Mithilfe der Überwachungstools können Vorgesetzte Aktivitäten verfolgen und die Produktivität der Mitarbeitenden anhand des Projektstatus oder der Anzahl der bedienten Kunden messen.
VCS lässt sich in verschiedene Anwendungen von Dritten wie ADP, Kronos, AccuFund, Paychex, Action Data Services, Navision, Paycor, PeopleSoft, LotusHR und SAP integrieren. Teams können die Kommunikation mit Mitgliedern per E-Mail, Telefon und SMS aufbauen. Darüber hinaus können Mitarbeitende über mobile Geräte individuelle Zeitpläne verwalten, Anträge auf bezahlte Freistellung stellen und an Schichtausschreibungen teilnehmen.
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Nutzerbewertungen
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- Branche: Strafverfolgung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great Employee Scheduling program
Bewertet am 22.3.2019
VCS POSS (Police Officer Scheduling System) has been great for RPD. Overtime reporting for budget...
VCS POSS (Police Officer Scheduling System) has been great for RPD. Overtime reporting for budget projections and expenses is a primary use. Additionally, being able to capture detail categories that increase cost by pay period, quarter or annually has been the greatest bonus.
Vorteile
I love the ability to set up schedules for the various unit as far out as needed. The officers use the web based module to see overtime available, leave requests and approval as far as needed. Supervisor are able to ensure there is adequate staffing and never fall below minimum needs of the department. Every change in the VCS Employee scheduling system is documented which is great for payroll audits of time sheets and leave taken . Finally being able to run real time reports is best that are used to project overtime costs.
Nachteile
For updates of some screens require a lot more time to update such when you need to transfer an officer or employee to another unit. Or when schedules of the same unit have to be individually created.
Antwort von Visual Computer Solutions
Thank you! We're glad to hear that POSS is beneficial to your department. We're always working on ways to improve our system and ensure that everything is running as smoothly/quickly as possible. If you experience any issues, please do not hesitate to reach out to our support team at support@vcssoftware.com.
- Branche: Strafverfolgung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
It's Great
Bewertet am 19.7.2019
Overall my experience with VCS has been more than excellent.
Overall my experience with VCS has been more than excellent.
Vorteile
We have been using VCS (POSS) for several years. The migration to web has been bumpy but overall extremely positive and necessary. Their support staff is fantastic and they continue to improve the software.
Nachteile
Some features (shift bid module for example) are initially built according to their specifications. For example, officers are given a time limit for selecting a shift. If they don't select a shift within the time frame, they are skipped. There is no way to turn this off. My issue with this is if an officer is busy on an active case and is unable to select his/her shift in the time frame, they should not be skipped. There is no way to change this. Typically after enough agencies complain, they will incorporate the change, however an option like this should be included from the start.
Antwort von Visual Computer Solutions
Thank you very much for your very positive feedback. As you are now aware, you have been provided with the latest in Shift and Vacation Bidding within the platform. The latest Shift Bidding is completely redesigned from the ground up based on customer input and our Vacation Bidding follows suit as well. These latest additions to our platform have been well received and we look forward to seeing them utilized by our customers who will provide positive feedback and suggestions as we continue to fine tune these modules. Thank you for being a loyal VCS customer and we look forward to working with you as we continue to expand functionality within our platform.
- Branche: Computer-Vernetzung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Pure Garbage
Bewertet am 26.9.2016
Support is minimal at best. Poorly written software. Upgrades are not numbered version-wise;...
Support is minimal at best. Poorly written software. Upgrades are not numbered version-wise; named after the SEASONS! Expect lots of permission reversals after upgrades; Bells and whistles sold don't work. Don't expect to get any support when entire "team" is off at their seminars trying to sell this junk to prospective customers. Our company had to withhold a payment to get their attention to address still un-addressed technical issues.
Nachteile
Poorly written software, terrible tech support
Antwort von Visual Computer Solutions
Thank you for your feedback and we're sorry to hear of your experience. Our support team is available to assist our customers around the clock, with many options available at vcssoftware.com/onboarding. All customers are invited to attend our annual 3-day User Conference where they can gain additional hands-on training from our Product Specialists, however, during that time, Support Technicians are still accessible to customers unable to attend the conference. We're proud to have a 98% customer retention rate and encourage you to reach out to info@vcssoftware.com to discuss how we can be of better service to you and your company.
- Branche: Strafverfolgung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
10 year User of VCS (POSS)
Bewertet am 18.3.2019
We have become much more accurate and have saved a tremendous amount of time processing payroll.
We have become much more accurate and have saved a tremendous amount of time processing payroll.
Vorteile
The software is very customizable and has been very accurate payroll product for our department. We use most features of the software and have been very pleased overall. The continued updates VCS provides are making the product better and better. We love the versatility of product and the various modules that tie into payroll.
Nachteile
The general customer service options have been responsive. With that said, I found that the follow through has sometimes been lacking. As an example, we have found some inaccurate reporting issues with some reports. Customer service was initially responsive and agreed that there is an issue, but several months and counting, I have not heard any update and the issue has not been resolved.
Antwort von Visual Computer Solutions
Thank you for your review. VCS takes great pride in our customer support. From time to time support matters become more of an issue that falls into the hands of our development team. Over the past several months we have worked on creating additional reports, adding features to our current reports and reformatting some of our larger web based reports. Please feel free to run the reports again and in the event the report(s) are not working as expected please create a new support case and we will be happy to look back into this for you.
- Branche: Strafverfolgung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Solid program that could use additional updates
Bewertet am 1.4.2019
Overall good experience and customer support is courteous and works hard to help with any issues,...
Overall good experience and customer support is courteous and works hard to help with any issues, but as I said if a problem in not readily repairable it may never get address some times I do understand why but it can be frustrating
Vorteile
The program has a lot of features and it can be customized for many different applications
Nachteile
When issues are detected they sometimes do not address the issue. If they do address the issue it can take some time. Many things work differently form the Desk top program to the web version which causes trouble.
Antwort von Visual Computer Solutions
Thank you for your review. As the VCS Web Platform continuously grows to embody all of the best features from both our Legacy and Schedule App Desktop applications we, at times, find some conflicts that we needed to address. Some of these conflicts may require more advanced testing and coding for an upcoming release. We do try to make a concerted effort when migrating functions to our latest platform to provide security and stability within our environment. Some of our newest screens may look and feel slightly different as we attempt to provide new and improved functionality within them. As you are aware, we regularly update our Web platform to incorporate our newest features and program updates. Please keep an eye on our KBA Today Emails and our Change Log which provide valuable information to our customers.
VCS Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über VCS.F. Welche Preispläne bietet VCS an?
VCS bietet folgende Kostenpläne an:
- Ab: 5,50 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von VCS?
VCS hat die folgenden typischen Kunden:
2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von VCS unterstützt?
VCS unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt VCS mobile Geräte?
VCS unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert VCS?
VCS kann in folgende Anwendungen integriert werden:
ADP Workforce Now, Paychex Flex, Paycor, Paylocity, YouTrack
F. Welche Varianten der Kundenbetreuung bietet VCS an?
VCS bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, Wissensdatenbank, Telefon-Support, Chat
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