VMware Horizon

The features to display and virtualize a desktop enviironment is very important, the control features with management is very good and intitutive.

The cost of the software depends of the features that you want and the cost is high if you want all the features, the implementation onsite could be very difficult especially for security and firewall policies. If you decide to have the solution on cloud, you can avoid these but you have to validate if you data can be store in public cloud.

the main benefit of using this software is, I don't need to connect to my client's network to provide my service.

performance could be a concern in some circumstances, and nobody know how to diagnose, because it can be the client network, internet provider or the host servers, the possibility is just endless, so nobody take ownership of the problem.

The ability to expertly support work from home initiatives.

Due to its feature rich offerings, it does come with a high level of complexity which means there is a steep learning curve, but well worth the effort.

I use the application to connect to my work virtual computer, it makes working remotely from home much easier. It is easy to access, using vdi if you have a good internet connection works very well.
It is a very good option for companies to provide access to work computers and facilitate smart working.

The negative point is that the VDI connection can easily drop if you have internet connection problems.