SmartRec

Software zur Verwaltung von Freizeitaktivitäten für Sport- und Freizeitteams

Über SmartRec

SmartRec ist eine Software zur Verwaltung von Freizeitaktivitäten, die es Parks und Freizeitagenturen ermöglicht, ihre Teilnehmenden zu verwalten, gezielte Aktivitäten zu organisieren und HR-Prozesse zu rationalisieren. Nutzer können Anlagen buchen und den Empfehlungs-Engine nutzen, um verschiedene Preisstrategien für die angebotenen Dienstleistungen zu entwickeln.

Mithilfe von SmartRec können die Agenturen auf die personenbezogenen Daten und aktualisierten medizinischen Informationen der Teilnehmenden zugreifen, Wartelisten automatisch verwalten und Registrierungsbeschränkungen entsprechend den individuellen Anforderungen einrichten. Die Administration kann Dienstpläne für die Mitarbeitenden erstellen, Informationen der Teilnehmenden mit anpassbaren Formularen erfassen und Zahlungen über verschiedene Modi empfangen. Mitarbeitende können auch über eine zentrale Plattform auf Stundenzettel, zugewiesene Aktivitäten und Arbeitspläne zugreifen.

Unternehmen können mehrere Gemeinschaftssegmente schaffen, um gezielte Aktivitäten durchzuführen und spezifische Stipendien oder Ermäßigungen zu gewähren. Agenturen können die API von SmartRec verwenden, um Daten aus verschiedenen Systemen Dritter einzubinden und abzurufen. Die Software hilft Managenden auch dabei, die Identität der Nutzer über eine Token-basierte Authentisierung zu verifizieren und so die unbefugte Nutzung von Daten zu verhindern.


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SmartRec

4,4 (128)
VS.
Häufig bewertet

Startpreis

99,00 $
0,00 $

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

96
82

Integrationen

1
205

Bedienkomfort

4,1 (128)
4,4 (4.056)

Preis-Leistungs-Verhältnis

4,1 (128)
4,3 (4.056)

Kundenservice

4,6 (128)
4,4 (4.056)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Nutzerbewertungen

Gesamtbewertung

4,4 /5
(128)
Preis-Leistungs-Verhältnis
4,1/5
Funktionen
3,9/5
Bedienkomfort
4,1/5
Kundenbetreuung
4,6/5

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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 128 Bewertungen
Nicolas
Gesamtbewertung
  • Branche: Sport
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Easy to use, Great user interface, common sense features, great ROI, and amazing customer...

Bewertet am 17.5.2018

Great ROI, mainly from a drastic reduction in time spent taking registrations, setting up new...

Great ROI, mainly from a drastic reduction in time spent taking registrations, setting up new sessions, and collecting outstanding balances from clients.

Vorteile

The number one feature by far is online registration, before switching to Amilia we had to manually register all our clients. The process was inefficient and took up a lot of time that as a small and new club we needed to be spending on focusing and improving our core business. With our old system we had to chase people down for money, and deal with bounced cheques and all sorts of nonsense that no one in the services community should have to deal with. The online registration worked exactly as promised, and with that came all sorts of additional features like class management and communication tools that worked incredibly well. Having all our clients be forced to pay upfront saved us literally thousands of dollars our first year alone. Admittedly we were terrible at chasing people down with outstanding balances, but we didn't get into the gymnastics club business to become a accountants/collections officers. The online tools were super straight forward, and the customer support was fantastic. Every time we had an issue or problem with the system the customer support would provide prompt responses and walk us through the mistakes we had made or give detailed explanations as to how we could better set up our sessions to avoid future problems. They would even log into our account and make the changes for us that were labor intensive due to the type of mistakes we made when learning the system. Overall switching to Amilia was the smartest business we ever made.

Nachteile

It is expensive... but in life I've learned you tend to get what you pay for and this system it is totally worth it.

Antwort von Amilia

Thanks so much for the review Nicolas - so glad to hear you are enjoying Amilia's features :)

Kellie
Gesamtbewertung
  • Branche: Sport
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Smart Rec Review

Bewertet am 31.1.2023

Vorteile

Online registration allow registration for families from the comfort of their home at any time of day There is no waiting in lines to register for activities. Automated Payment Processing means each month there is minimal administrative work to complete as everything is processed and completed. Multi-passes allow purchases of "class packs" which helps facilitate our tumbling program.

Nachteile

The "store" where we house our pro-shop is not well equipped and has not had updates in years. Split family accounts is a huge headache for us.

In Betracht gezogene Alternativen

iClassPro

Warum SmartRec gewählt wurde

Multipasses

Zuvor genutzte Software

iClassPro

Gründe für den Wechsel zu SmartRec

Multipasses and automated payment
Jennifer
Gesamtbewertung
  • Branche: Erholungseinrichtungen & -dienstleistungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Amilia

Bewertet am 18.5.2021

Overall it is ok

Overall it is ok

Vorteile

The activities are easy to set up.
Clients are easy to put in

Nachteile

Reports- I would like more detailed reports- It would be nice to pull a report on multipass use- date and time
How it lags- it is super slow at times

In Betracht gezogene Alternativen

RecDesk

Warum SmartRec gewählt wurde

We were looking for a better system

Gründe für den Wechsel zu SmartRec

It seemed to work best for us...
Dean
Gesamtbewertung
  • Branche: Erholungseinrichtungen & -dienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Amilia Review and suggestions

Bewertet am 21.10.2021

Overall, I'd say Amilia has worked for me for my position. I know for some of my supervisors there...

Overall, I'd say Amilia has worked for me for my position. I know for some of my supervisors there seems to be a lot of features that could be improved regarding scheduling and programming. Amilia has appeared to be receptive to feedback and have continued to try to improve their product, which is good to see.

I hope that the product continues to get better and better.

Vorteile

I do appreciate that Amilia is pretty straight forward in its implementation. Most features do what they say they do. While there are some kinks still to be ironed out, the customer service has been pretty responsive with any problems we run into.

It's great seeing Amilia continually improve and take feedback.

Nachteile

While Amilia can be straightforward, it's not particularly streamlined. There's a lot of quality of life updates that I would like to see implemented to help us help our customers better.

1. The Client Billing and Purchases Tabs
- These tabs, while functionally they work fine, are a hassle to navigate for members that have lots of purchases and cancellations. Filters can help, but with classes that all have the same name, it's difficult.
- The item descriptions could be more visible in the folded state rather than just purchases/cancellations.
- Discounts and other adjustments clutter the view in large multi-item purchases. E.g. A person that registered for classes for the whole month will have a full page of discounts/classes to parse, which makes cancelling a hassle.
- I'm not sure if this is how my organization has set it up or Amilia, but there's a lot of extra qualifiers to names for things can be minimized to make it easier to read. Stripping some of the qualifiers (like the category it's found in, location, etc.) could make it much easier to read.
2. Account Members
- Adding multiple people at once on one account could be more streamlined. As it is right now is fine, although having to wait for submission/saving in between each person can slow down the process quite a bit.
- Archiving people does not appear to prevent things applying to that account. Sometimes patrons can still even see the archived person (in the italicized state).

Antwort von Amilia

Thanks so much for your thorough review Dean! We will take this feedback to the product team.

Jessica
Gesamtbewertung
  • Branche: Sport
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Airborne LOVES Amilia. It is so unbelievably easy to use as both an administrator and customer.

Bewertet am 26.5.2017

Again, so much! We moved from another registration system last June and Amilia is beyond amazing....

Again, so much! We moved from another registration system last June and Amilia is beyond amazing. Amilia is extremely user friendly, especially as an administrator. Inputting and creating classes/activities is so quick and easy. Two of us worked at the same time and created our entire Spring Session in under two hours. It has saved us tons of hours worth of work.

It's also easy for our customers to use. We have put all of our competitions, uniforms, tickets for events all on Amilia. Customers are notified and they can easily go on and purchase without help from us.

It's really neat how much we can personalize our store too. Not just with colours but pictures, fonts, layout, AND I love that you can move activities around to the order can change AFTER finalizing the program.

Airborne loves Amilia.

Vorteile

So much. It is SO easy to use. I have worked at numerous companies with different online registration processes and Amilia is by far the most user friendly. It does everything we need it to do and so much more (but not so much that's confusing either). I enjoy that I can design attendance sheets to exactly what coaches need to know, customers are easy to look up by either parent or athlete name, their personal and payment information is right there. It's easy to export financials and reports into excel or as a PDF, being non-profit and passing this information onto a volunteer treasurer, ease of accessing that info is important. Creating & adding activities is also easy, I just added August birthday parties in 5 mins.
We have also had a lot less complaints or questions from customers regarding our this system registration. They find it simple & easy to access, especially during tax season this year.
I think my favourite part is that I can also view the store front as both an administrator or a customer. If I am unsure of font, pictures, anything I can very quickly pop onto the store front to see what the customers see.
Oh! Small thing, but I also appreciate the "Home" page after logging in. I love to see what classes have been registered for in the past 24 hrs, which months have been our busiest, to see customer visitation as soon as I log in. Not only does Amilia do that tracking for us, but it's easily visible.
Customer service and support has been AMAZING.

Nachteile

I do find a little on the pricey side. As a smaller-ish non-profit that's a big factor. It's not just Amilia but also adding in Netbanx fees. However, we just adjusted our fees to accommodate. As a positive, customers aren't constantly asking "why do I have to pay this processing fee."

I also find going between Amilia and Netbanx a little confusing. Sometimes dates or deposit amounts don't quite line up so it takes a little bit of digging and math to make sure transactions are being book keeped on our end properly. But, it really is a small issue.

It's hard to give a "least" when every time I have a problem, I relay it onto customer support and my issue is addressed within 24 hours. Even questions about Netbanx, Customer rep walked me through everything. Rep rocks ;)

Antwort von Amilia

Amilia loves Airborne back! Thanks for your review Jessica :)

5 von 128 Bewertungen angezeigt Alle Bewertungen

SmartRec Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über SmartRec.

SmartRec bietet folgende Kostenpläne an:

  • Ab: 99,00 $
  • Gratis Testen: Verfügbar

SmartRec hat die folgenden typischen Kunden:

Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

SmartRec unterstützt die folgenden Sprachen:

Englisch, Französisch

SmartRec unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

SmartRec kann in folgende Anwendungen integriert werden:

Google Analytics 360

SmartRec bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat

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