CallShaper
CallShaper
Über CallShaper
CallShaper ist eine Callcenter-Software, die Unternehmen dabei unterstützt, eingehende und ausgehende Anrufe zu überwachen, die Leistung von Agenten zu verfolgen und Leads, Telemarketing und Verkaufsprozesse zu verwalten. Mit dem Drag-and-drop IVR-Editor (Interactive Voice Response) kann die Geschäftsführung Anrufe an Interessenträger und andere Empfänger basierend auf der Verfügbarkeit, Zeit oder Typ des Agenten weiterleiten.
Mit CallShaper können Callcenter Datenbanken analysieren und bestimmen, ob Leads aus einem Festnetz oder Mobilfunk stammen. Unter Einhaltung der Telefonschutzvorschriften TCPA (Telephone Consumer Protection Act) können „Do Not Call“-Listen erstellt und Abbruchraten definiert werden. Vorgesetzte können durch das Hochladen von Dateien in großen Mengen Leads importieren. Agenten können Anrufskripte nutzen, um mit Kunden zu kommunizieren und Probleme zu beheben. Mithilfe von Predictive und Preview Dialern können Marketingabteilungen die Bearbeitung von Anrufen automatisieren und vor der Kommunikation mit Kunden Lead-Informationen bewerten.
CallShaper bietet APIs, über die Unternehmen die Software in verschiedene CRM-Systeme Dritter integrieren können. Administratoren können auch das Dashboard und Analyseberichte verwenden, um Transparenz über Performance-Marketing-Kampagnen, Agenten, Werbeanzeigen und Verkäufe zu gewinnen.
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Nutzerbewertungen
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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Easy to use
Bewertet am 19.3.2018
This program does what it is supposed to. If you need help their customer service team is awesome.
This program does what it is supposed to. If you need help their customer service team is awesome.
Vorteile
Very easy to setup and use. We used this product for a whole sale jewelry store and killed it. Loved the ease of use.
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best dialing software ever!
Bewertet am 21.5.2021
I love this dialer, customer service is responsive, we use it daily in both a call center and...
I love this dialer, customer service is responsive, we use it daily in both a call center and remote work-from-home representatives and I have the same ability to interact with someone across the country in the same way I would interact with a rep inside the office!
Vorteile
The software is pack full of features and accessibility for every level of operations on the dialer itself!
Nachteile
It is a process to get it setup and running, but once its configured, it's amazing!
Antwort von CallShaper
Thank you for your kind words Savin! We're glad you're happy with CallShaper! As always, don't hesitate to reach out to our team with any questions!
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Feedback About Call Shaper Services
Bewertet am 19.1.2017
So far. So good. The Customer Support is very impressive and very satisfying in particular....
So far. So good. The Customer Support is very impressive and very satisfying in particular. Functionality is quite user Friendly.
Recommended...
Vorteile
User Friendly and excellent Customer Support.
Nachteile
Dial Level options are limited...
Antwort von CallShaper
At CallShaper our top objectives are to provide superior support and maintain a user-friendly interface. We are pleased CallShaper is meeting and exceeding those expectations!
Our predictive dialer algorithm is designed to do what it takes to keep your agents busy while still adhering to all applicable regulations. With CallShaper you are not limited to a tiny 4:1 dialing ratio, nor will you need to babysit the dialer. Our platform constantly watches changes happening to your campaign and reacts accordingly, enabling management to focus on the quality and production of their agents without the distraction of possible variables needing IT intervention.
We are constantly improving the system based on feedback from our customers. We encourage you, as well as all our customers, to continue providing feedback so we can make improvements to a system that keeps setting itself apart from the competition.
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
CallShaper Review
Bewertet am 2.11.2016
I have been using this platform for about 5 years now and it has made life much easier when looking...
I have been using this platform for about 5 years now and it has made life much easier when looking at the live stats and looking at agent and program performance in one place. It is very user friendly and provides a support menu that allows you to read up on the different features while in the platform. Most features give you a quick view of what they do if you hover over the option. The admin feature is great you are able to do many things other platforms would need IT intervention like blocking a number, creating posting strings, state blocking and a host of other things.
Vorteile
I like the easy navigation and the support system that is on the platform as well as the capability to download almost all reports that are available and the admin tools.
Nachteile
It is still a fairly young system and while it is very sophisticated and provides many of the current needs in our field their may still be some features that might be needed for company specific programs.
Antwort von CallShaper
We at CallShaper thank you Enrique for your years as a valued customer. We are glad you appreciate the simplicity and ease of use that has been the driving factors behind the design of our cloud based platform. Our CEO is committed to always finding ways to improve on the system and we welcome input from our customers to aide in the constant evolution of a product we are proud of. You are also spot on regarding support. Denise is one of those rare individuals who is never satisfied until you are. Her efforts in creating the library has resulted in possibly the most user friendly resource I have seen in my 20+ years in the industry! Again, thank you and we are always here for you!
- Branche: Pharmazeutika
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Feature Packed Yet Simple To Use !
Bewertet am 2.2.2017
I use CallShaper every day to manage my agents, which are all in different locations (Home Based)....
I use CallShaper every day to manage my agents, which are all in different locations (Home Based). It is so great to be able to monitor and whisper to my agents when helping the newer ones, even barging in to take over a call when they are struggling. I love the built in Scorecards so the agents can always see their quality scores. I can even run reporting on the Scorecards as well as any other KPI's that are important to the client which is a simple and non-cumbersome set-up. Support is fantastic and the built in Compliance features mean I do not have to worry about State holidays, Cell Phones or Abandon rates. What is really outstanding is the Scripting. It isn't HTML or other programming language. It is as simple as MS Word with rebuttal features. When I make changes, the agents see it on the next call. No need to have everyone log out and back in to see changes! The call quality is outstanding and there is no detectable time between the customer answering and the connection to an agent, so hang-ups are rare. Thanks CallShaper for making a product anyone can use!
Vorteile
Ease of use. Built in QA System. Top 10 Agent ranking for competition. Scripting tools. Real-time reporting. Recordings are kept for 5 years. Support is fantastic!
Nachteile
None that I can think of.
Antwort von CallShaper
Thank you Kamille for the kind words and praise. We are pleased you are making good use of the features that are standard in CallShaper's platform and are not add-ons where others may offer as a separate line item. Again, we appreciate the feedback as we always listen to the needs of our customers and continue to add abilities and features, operators would like to see.
CallShaper Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über CallShaper.F. Welche Preispläne bietet CallShaper an?
CallShaper bietet folgende Kostenpläne an:
- Ab: 75,00 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Nicht verfügbar
F. Wer sind die typischen Nutzer von CallShaper?
CallShaper hat die folgenden typischen Kunden:
11–50, 51–200, 201–500, 501–1.000
F: Welche Sprachen werden von CallShaper unterstützt?
CallShaper unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt CallShaper mobile Geräte?
CallShaper unterstützt die folgenden Geräte:
F. Mit welchen anderen Applikationen integriert CallShaper?
CallShaper kann in folgende Anwendungen integriert werden:
DNCScrub, Zapier
F. Welche Varianten der Kundenbetreuung bietet CallShaper an?
CallShaper bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat
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