Tabs3

It does what it is supposed to do. I use Tabs3 for billing and for keeping track of my client trust account. It has many useful features and reports.

They had very bad service when it comes to maintenance. The software is not very user-friendly, first of all, so you're likely going to need technical and/or customer support. I've been using it for nearly 10 years, and this is how they treated me: I paid the same price for maintenance for the first three years, and everything was fine. Then they decided it was time to start gouging me. Every year, the price went up. The service I received was exactly the same, but they decided to charge me more and more for it with each passing year. I asked them to please lock me in at a rate, and that I was willing to sign up for a long-term commitment, but they refused, insisting that I pay more with each passing year. Over a 3-year period, the price went up by nearly 100%. Eventually, I terminated my maintenance plan to keep my office costs down. After a year off, I decided to pay for another year of maintenance, hoping to start at a fresh, low rate. But the opposite happened-- they not only quoted me an even higher rate than before, but THEY TOLD ME I WOULD HAVE TO PAY FOR THE PREVIOUS YEAR (the year in which I received no maintenance services) in order to get them to agree to provide me with maintenance again. WOW. Money for nothing. That's not just sleazy, it's unethical.

We use Tabs 3 billing, Accounts Payable, Trust Accounting and General Ledger programs. The ease of integration is such a time saver. The credit card payment option is so seamless and user friendly.

The cost. We have been using this software since 1992. I don't like the fact that when a new enhancement comes out, i.e. when PracticeMaster was introduced, and now Platinum, you basically have to buy whole new software rather than a nominal upgrade fee--especially when we have been paying the annual maintenance fee on all separate programs. We have no use for PracticeMaster, yet it is necessary to integrate with our Worldox file management software.

The robust billing features in Tabs3 are second to none. Tabs3 allows you to pro-actively set up every client matter in accord with its unique requirements. The feature offering is so rich that it starts you thinking of scenarios you had not considered. A little difficult to penetrate at the start but the customer services by phone is exceptional and a refreshing retro to the plethora of chat models that do not hold a candle to phone support that picks up quickly and solves every issue you throw at them. But soon you know the program so well, you're calling support only infrequently..

Some features can feel a little clunky. But not a big issue.