TimeTrade

TimeTrade

Intelligent Online Appointment Scheduling Software

4.2/5 (62 Bewertungen)

TimeTrade Übersicht

TimeTrade is a cloud-based appointment scheduling solution. The platform is designed for individual professionals, business teams, large enterprises, and Salesforce users across a range of industries, including software & technology, banking, financial services, retail, sales, marketing, and customer success.

TimeTrade allows customers to schedule appointments online, across multiple channels including web, SMS, voice, and customer-facing mobile apps. Availability is automatically queried in real-time across resources and locations, and Smart Matching technology routes requests to employees based on their skills and customer-selected appointment topics. Work and personal calendars are monitored to ensure that no appointment is double-booked. TimeTrade’s Interactive Text Appointments allow customers to schedule, reschedule, and cancel appointments via SMS, select appointment topics and locations, check waiting times, notify users they are running late, and more. The Interactive Voice Appointments system also enables appointment booking or rescheduling through a dial prompt or IVR system.

TimeTrade automatically sends reminders to customers before their appointments, using customizable SMS messages with up to 140 characters, which users can configure to send 15 minutes, 1 hour, or 24 hours before the appointment starts. All appointments can be viewed in a single interface, managed by location, type, or assigned resources, and modified, cancelled or transferred by users. Dashboards and reports give users insight into the number of appointments scheduled, completed, and missed, lead times, NPS scores, and more.

Preis

Beginnt ab
78,00 $/Jahr
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Kanada, Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

TimeTrade Bewertungen

Gesamtbewertung
4.2/5
87% Positive Bewertungen
30
Ausgezeichnet
24
Sehr gut
3
Durchschnitt
3
Gering
2
Schlecht
Verifizierter Rezensent
Mit Google übersetzen

Been using the tool for over 5-years. It has made booking meetings so much easier.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 19.5.2018
Quelle der Bewertung: Capterra

The time it saves not having to sending emails back &forth trying to sync calendars when trying to book a meeting. How easy it is to create different booking options.

Vorteile

How easy it is to create different booking options. I created 6 different options to book meetings depending on the type of meeting I would like to schedule. Really like the new feature that will block out 5-minutes after a call so you do not schedule calls back-to-back.

Nachteile

Wish you could change the time zone for a point in time. For example, if I am traveling to a tradeshow in a different state (PST) and I am sending out meeting invites to prospects, I would like the calendar invite to show the time in the time zone I will be in and not the time zone I am currently in (EST).

Mit Google übersetzen

Antwort von TimeTrade Systems

Thanks for the thoughtful review. We are thrilled you're getting such great value from TimeTrade. Also, we'll make sure that this feature request is considered in a future product release.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Verifizierter Rezensent
Mit Google übersetzen

TimeTrade- Easy solution to customer interactions

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 12.2.2018
Quelle der Bewertung: Capterra

Vorteile

The round robin option has made life very easy for our shared customer experience team. It's also very easy as a manager to see how people's days are being spent and the impact these interactions are having on our customer experience as a whole. Our customers, even those that are less technical, have little trouble understanding this tool and how they can use it to schedule time with our team.

Nachteile

It would be beneficial to get more robust reporting and data that we can match back to tasks in Outlook and SFDC. We are able to export data to get the views and reporting we need but a dashboard view that is easily shared with users of management's choosing would go a long way towards visibility and transparence of the team's activities.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Brendan P.
Mit Google übersetzen

The best return on year I have ever made in my life.

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 26.7.2018
Quelle der Bewertung: Capterra

Save an estimated hundred hours per year.

Vorteile

This has been a game changer for me as an advisor. I have always battled with scheduling in a day and age where people are so busy and hard to get a hold of. I have turned 100 hours of calling/scheduling per year into e-mail links so people can book what they want when they want it. Phone tag has almost been completely eliminated. You do the math for yourself on what you spend following up with people booking appointments.

Nachteile

There are no complaints - I have some issues from time to time with my Outlook integration but I spend less than an hour per year on updates and getting my IT to help so still the return is ASTRONOMICAL on my money.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Brad D.
Mit Google übersetzen

First and Only Online Scheduler for 8 years

Bewertet am 28.4.2015
Quelle der Bewertung: Capterra

Has been the best option for our multi-therapist, multi-room business for years. We got into the enterprise version prior to all the format updates that are currently presented by TimeTrade, so it has remained extremely, competitively priced for us for the amount of flexibility and user control it offers. Any time I have contacted customer service, I have had direct contact with a specific sales and service rep that has always been willing to help fulfill my request. Any time I have had difficulty creating scheduling scenarios, they have adequately educated me on what can and cannot be done within the system based on how it was originally formatted. I have EXTREME flexibility in changing service and therapist and room scenarios as my business has adapted over the years.

It is a "rules-based" format, which requires somewhat of a "programmers" approach to its setup, modifications and maintenance. Managing the back-end requires basic programming and workflow concepts, but is extremely consistent. The version I have been using is not for the novice who is unwilling to learn its programming concepts. However, the more you work with it, you will discover the near endless scenarios and adaptations you can create with it. I will never even come close to using even 10% of its full potential. But, at the same time, I can make it as simplified or complex as I want, anytime I want. Downtime has been very minimal. Nearly all problems have been user-created rather than system-created. There is a reason they serve Fortune 500 companies successfully. If you want super-simple, there are many other options out there. If you want a robust, adaptable system for a competitive price, then TimeTrade is at least worth considering; especially if you are serving multiple people in multiple locations.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Cecelia G.
Mit Google übersetzen

We logged our time in this system. It was convenient system.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 18.6.2018
Quelle der Bewertung: Capterra

Convenience of using it while not at work, if you forget to do your timecard. You don't have to go into the office.

Vorteile

Time trade is a good system to use to log in your time. If your away from the office you can log onto your home computer or phone to update your time when you are away from the office. I used this system for 3 + year. The system is easy to use and convenient.

Nachteile

I was a task when you forgot to log your time and you tried to do it on your phone or home computer. It was mostly the user not remembering passwords.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10

TimeTrade Preis

Beginnt ab
78,00 $/Jahr
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Visit the TimeTrade website for features and pricing information. TimeTrade Scheduler offers four deployments that scale to meet your needs - Enterprise, Events & Classes, Salesforce, and Small & Medium Business.

TimeTrade Funktionen

  • API
  • Aktivitäts-Verfolgung
  • Automatische Benachrichtigungen
  • Berichterstattung und Statistik
  • E-Mail-Integration
  • Erinnerungen
  • Integration von Dritten
  • Kalenderverwaltung

  • Aktivitäts-Dashboard
  • Anpassbare Berichterstellung
  • Anpassbare Vorlagen
  • Benutzerdefinierte Felder
  • CRM-Integration
  • Daten-Import / -Export
  • Elektronische Zahlungen
  • Kontakt-Datenbank
  • Kundendatenbank
  • Kundenspezifisches Branding
  • Mobile Integration
  • Social-Media-Integration

Zusätzliche Informationen für TimeTrade

Schlüssel-Features von TimeTrade

  • Appointment routing
  • Appointment topics
  • Availability management
  • Calendar management
  • Confirmation emails
  • Customizable appointment workflows
  • Customized reminders
  • Dial prompts
  • Email & SMS reminders
  • Online scheduling
  • Outlook, Google Calendar & iCal support
  • Pooled resources
  • Real-time availability
  • Rescheduling link
  • Voice & text scheduling
  • Voice recognition

Vorteile

  • Appointment requests are automatically aligned with staff members based on a range of criteria including time, topic, skills, and location, whether in-person, by phone or online.

  • Configurable business rules allow users to control booking timeframes, cancellation policies, and appointment limits.

  • Custom SMS notifications can be configured to remind customers of their appointment 15 minutes, 1 hour, or 24 hours before the start time.

  • Interactive Text and Voice Appointments allow customers to schedule, reschedule, or cancel appointments by SMS or call, check waiting times, notify users if they are running late, and more.

  • Customer appointments made through any channel can be managed by location, type, and assigned resources, with users able to modify, cancel, or transfer appointments.

  • TimeTrade Häufig gestellte Fragen

    Weiter unter folgen häufig gestellte Fragen über TimeTrade.

    F. Welche Preispläne bietet TimeTrade an?

    TimeTrade bietet folgende Kostenpläne an:

    Beginnt ab: 78,00 $/Jahr

    Preismodell: Abonnement

    Kostenlose Testversion: Verfügbar

    Visit the TimeTrade website for features and pricing information. TimeTrade Scheduler offers four deployments that scale to meet your needs - Enterprise, Events & Classes, Salesforce, and Small & Medium Business.

    F. Was sind die Hauptfunktionen von TimeTrade?

    TimeTrade bietet die folgenden Funktionen:

    • Appointment routing
    • Appointment topics
    • Availability management
    • Calendar management
    • Confirmation emails
    • Customizable appointment workflows
    • Customized reminders
    • Dial prompts
    • Email & SMS reminders
    • Online scheduling
    • Outlook, Google Calendar & iCal support
    • Pooled resources
    • Real-time availability
    • Rescheduling link
    • Voice & text scheduling
    • Voice recognition

    F. Wer sind die typischen Nutzer von TimeTrade?

    TimeTrade hat die folgenden typischen Kunden:

    Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

    F: Welche Sprachen werden von TimeTrade unterstützt?

    TimeTrade unterstützt die folgenden Sprachen:

    Englisch

    F. Welche Preispläne bietet TimeTrade an?

    TimeTrade hat folgende Preismodelle:

    Abonnement

    F. Unterstützt TimeTrade mobile Geräte?

    Wir haben keine Informationen darüber, welche Geräte TimeTrade unterstützt

    F. Mit welchen anderen Applikationen integriert TimeTrade?

    TimeTrade kann in folgende Anwendungen integriert werden:

    Google Calendar, Leadpages, Microsoft Outlook, Salesforce Sales Cloud

    F. Welche Varianten der Kundenbetreuung bietet TimeTrade an?

    TimeTrade bietet folgende Optionen für Kundensupport:

    Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support