Uptime.com

Lots of configurable controls. Simple to use interface that's both attractive and functional. Gets the job done right.

It'd be nice to be able to more easily see which specific server a down report comes from. Sometimes there's just general internet network issues and I don't care if some server in Peru can't ping the site.

Real-time monitoring has been quite accurate. We have compared the tool with other real-time monitoring providers, but uptime has higher performance. Performance metrics and routing help us detect anomalies in the communication between our clients' servers and ours. This is interesting, mainly, because we can know through ping if a server is suffering from a DDoS attack, which has become very common. A very interesting feature, which we have not seen in other providers of this service, is monitoring from a different location. We liked this a lot, because we can choose the best place to hire a service.

It is more expensive than other providers. I understand that they have tools that other providers do not have (at least in the published service offer). However, this can be obtained in most cases by contacting the provider and requesting the approximate location where you want the monitoring to take place.

Clear concise dashboard that allows you to see everything related to your website and allows you take action prior to any outages.

UI could be organized a bit better and allow for a bit more customization.

I love all of it and this product would stay my first choice if it had a footprint in Africa.

We get false downtime notifications whenever there are issues with the undersea cables linking Africa to the rest of the world. This complicates monitoring SaaS and leaves the product useless for SLA and OLA calculations.