ePS Pace

We were an early adopter of this system. It was so cumbersome to develop, we didn't end up fully developing it until 2011, and we've been live on the system since 2011 to present. It's better than having no system, that's the best thing I can say about it... it's the bare minimum they expected it to be with way more perennial issues that aren't fixed.

EFI is hard to deal with at times. They care about charging you as much as possible. There is no passion for the product, and very very few people at epace who I've met actually have any real knowledge of print. My worst experience with EFI was after a dispute they disabled our system temporarily, which brought us to our knees... completely unfair.

The worst part about the system is the estimating module, which is essentially the core module. Plain and simple it's overrated. It takes much longer to do quotes

The second thing that stinks is that the system gets very bogged down easily. The servers they give you are slow and can't handle more than a handfull of users. Hitting the refresh or recalculate button can take up to 15 seconds of lag time! You have to hit that several times per quote... it's terrible.

The third thing I dislike is that EFI seemingly keeps bugs in their system and inefficiencies that are very easy to fix to either get you to customize the system or to have to keep paying for upgrades, keeping you hoping that they'll fix the bugs that keep screwing up your job tickets and estimates.

Fourth, if you buy a module, there is a great chance they'll give up on it. I bought the CRM module, based on their demo, and it was so awful it wasn't even usable. They abandoned the module months later and I had to fight for a year to get a credit for a different module from them... can you believe that!? Then I switched to a different terrible module and they started developing the crm module again.

I was also wowed by a fancy demo and a fast talking sales guy. Beware, the modules are very expensive and so are the monthly fees for support. Shortly after we bought the system, they raised all their module prices by about 20%.

Overall this system falls so short of where it could be. The only reason they exist is because they've bought the competition... this is it. There is nothing EFI offers beyond a fancy demo. Estimates are very slow. The system is not smart and you'll find yourself over riding it often.. unless you pay big big bucks for customization.

Over the years, the organization has been fabulous. However, the most recent series of management changes are clear and the overall service of the company has gone down. I can't believe I'm paying $40K a year in support and somehow need to go to a website to log the problem instead of simply jumping on the phone like I used to do. Furthermore, the lack of online training and education for this product is shameful.

The trainers are very responsive and helpful. Unfortunately that's were the helpfulness ends.
The software was difficult to implement as there wasn't much guidance.
Once everything was up and running, it works well and does what we want.