protel PMS

Atleast their support is not rude like [SENSITIVE CONTENT HIDDEN] from hotelfriend, very rude person.
the whole team of hotelfriend also is very very bad and it took them weeks to answer simple emails

it is better than hotelfriend by [SENSITIVE CONTENT HIDDEN]

Ease of implementation for onboarding new properties from a group perspective

Reports are pretty standards and sometimes difficult to customize

I like the front end display, easy to use and with the initial setup we were able to design our own confirmation letters. That is all!

Where do I start??

API : Dont let them lie to you during their sales pitch that they will support any 3rd party integrations for you to build and connect your own booking system. 18 months down the line and over 200 calls in we are still unable to get protel to talk through their own API (which took 8 months to get hold of). At least 5 days between simple questions and a response of acknowledgement and weeks for an answer. We were told "plug and play integration" it doesn't supply this. We cannot use their own online module as it is inflexible in every way.

QAS System: this is their own address look up programme, after a replacement PC was installed it took 6 months to get protel running on the PC and they are unable to fix their own software QAS still doesn't run.

Reports: Functionality is poor, they tell you TAA is the way to charge everything extra but it doesn't show on overall figures, you manually have to add it up.

Customer Support: this is an absolute joke, dealing currently with UK, several people in Germany and someone in America who have no idea how to programme their own system. You ring when the system goes down and they say it isn't a priority and will get back to you, you are queued for a response and sometimes it can take days for an answer.

Account Manager : absolutely useless and complained numerous times about no call backs... Their answer "no record of this"

Overall I would strongly advise looking elsewhere, hit Twitter publicly if you need help

Highly customisation in almost every feature of the software.
Solid performance in sales, reservation and front office department . Restaurant POS operates well .
Highly recommended for medium-larger hotel units who want to use the reports ...Lots of reports for revenue and not only ..
Ease of use is not that good but it can be learned without much effort.
Connectivity with third party software .Powerful add ons.
Good costumer support
Stable.

Price of the software could be more competitive .
If you wish to get the proper value of the software add ons are compulsory not optional .So be ready to pay if you want the full range of "goodies"
Interface bit dated , needs an update .Also the reservation module needs to show more information .
In some new PC's sometimes the software crashes ( weird but unacceptable issue,)

This PMS has been a life saver, it has a vast amount of options and it is very easy to use this platform. It has a lot of data points and all the hotel team members are able to use this efficiently.

More functions/reports should be added. We have not seen any real changes since we started using this.