GMass

I love the simplicity of the GMass tool. I integrate with my database of members to be able to share regular communication at the click of a button.

Nothing. It's a simple product that packs a punch.

I like that it integrates with GMail, which my company already uses for almost everything. And it saves me so much time personalizing emails!

A bit of a learning curve right at first (I'm not super tech-savvy)

The program works ok. I realized that I'm basically double paying for mass email and GMass felt like it clogged my inbox. It works for plain text emails, however I didn't really find much other benefit personally. And, I regret spending the money on it. Other people have found it really useful and leaving high reviews. I'm just feeling I could have done without it.

The customer service is awful and the website is a little bit of a run around to find your help/support answers. There is no chat function on the site nor a way to contact them. I didn't realize my subscription was still going until I got a card ping today. I immediately canceled the account and went to find customer service to ask them to stop payment since. In order to get a refund, I had to search the site. Then, you can only connect with customer service if you have GMass attached to your emails. I'd already pulled the chrome extension off my computer. Without the GMass extention, you cannot get a hold of customer service. To me, this is dishonoring to the customers that pay money monthly to use a product. For this reason, I wouldn't recommend GMass.

Very affordable. Very easy to use. Like that it's almost exactly like using Gmail.

Doesn't have indefinite email opens tracking by subscriber which is important for my business. Must use a secondary service if sending more than 2000 emails per day.