Gnatta Übersicht

Was ist Gnatta?

Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple channels such as Instagram, Facebook, Twitter, email, and more on a centralized platform. The service-level agreement (SLA) system automatically routes incoming messages to available agents in real-time based on priorities and rules.

Gnatta allows organizations to view each customers' interaction history, add specific notes for upcoming conversations, and use the profile aggregation functionality to collect contact details from a single sender. Agents can manage and respond to client reviews across various websites and set up customizable interactive voice response (IVR) messages to facilitate communication with customers, team members, and suppliers. Administrators can sort conversations based on date or time and translate interactions into multiple languages including French, German, Russian, and others according to requirements. Supervisors can also gain visibility into contact volume and trends and track key performance indicators (KPIs) on custom dashboards. Gnatta also allows businesses to notify clients about promotions or delivery updates via SMS messages.

Gnatta facilitates integration with various third-party customer relationship management, order management, and workforce management systems. Other features of the platform include call recording, email notifications, secure socket layer (SSL) encryption, single sign-on (SSO), and call blocking.

Gnatta Übersicht

Kosten

Beginnt ab
15,00 £/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Gnatta is offered across five pricing plans, outlined below:

Starter: £15 per month (when billed monthly, quarterly, or annually)
Lite: £29 per month per user when billed monthly, or £27 per month per user when billed quarterly, or £25 per month per user when billed annually.
Premium: £59 per month per user when billed monthly, or £57 per month per user when billed quarterly, or £55 per month per user when billed annually.
Professional: £129 per month per user when billed monthly, or £119 per month per user when billed quarterly, or £109 per month per user when billed annually.
Enterprise: £149 per month per user when billed monthly, or £139 per month per user when billed quarterly, or £129 per month per user when billed annually.


Gnatta Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika, Kanada, Australien, Deutschland, Mexiko
Unterstützte Sprachen
Englisch

Medien

Gnatta analytics
Gnatta chats
Gnatta call recording
Videos zu Gnatta Gnatta Screenshot: Gnatta analytics Gnatta Screenshot: Gnatta chats Gnatta Screenshot: Gnatta call recording

Gnatta Bewertungen

Gnatta Bewertungen

Gesamtbewertung
4,7
/
5
Ausgezeichnet
2

Sehr gut
1

Durchschnitt
0

Gering
0

Schlecht
0

Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5
100% haben diese Anwendung empfohlen
Martin B.

Great software to combine social and non social customer service

We use this for Facebook, Twitter, SMS and email although I know they do more channels. We were able to set this up ourselves and we saw a huge improvement in response times and our customers gave us some great feedback.

Their support guys are great and I understand they are adding multiple language support soon?

Give them a try - very good indeed.


Mit Google übersetzen
Tom J.

Everything I need

Something that sets Gnatta apart for me is that their support and onboarding team are superb - I've not yet had a query they couldn't help me with quickly and attentively. Aside from that, the software is intuitive and does everything I could ask for (I work in customer experience and social media).


Mit Google übersetzen
Fiona A.

Data Rich- Superb Support

Would recommend over and over again, they are a growing business and although there can be teething issues, they are always keen to resolve and improve.


Mit Google übersetzen
Martin B.
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Great software to combine social and non social customer service

Bewertet am 9.7.2015
Quelle der Bewertung: Capterra

We use this for Facebook, Twitter, SMS and email although I know they do more channels. We were able to set this up ourselves and we saw a huge improvement in response times and our customers gave us some great feedback.

Their support guys are great and I understand they are adding multiple language support soon?

Give them a try - very good indeed.

Übersetzen auf: Deutsch

Antwort von Gnatta

Thanks for the response Martin!

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Tom J.
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Everything I need

Bewertet am 8.7.2015
Quelle der Bewertung: Capterra

Something that sets Gnatta apart for me is that their support and onboarding team are superb - I've not yet had a query they couldn't help me with quickly and attentively. Aside from that, the software is intuitive and does everything I could ask for (I work in customer experience and social media).

Übersetzen auf: Deutsch

Antwort von Gnatta

Thanks Tom!

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Fiona A.
Branche: Essen & Trinken
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Data Rich- Superb Support

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 15.10.2020
Quelle der Bewertung: Capterra

Would recommend over and over again, they are a growing business and although there can be teething issues, they are always keen to resolve and improve.

Vorteile

The ease for agents to give data about what the customer is saying - Very customer rich, the support is outstanding and is easy for agents to use (which who is predominantly using the tool). The ability to customize the tool is amazing. I've now used it with 2 different businesses and got exactly what i needed from both.

Nachteile

It still has a lot of room to improve on their analytics dashboard (which I hear is in the process of building) and reporting on individual agent level (when including phone lines)

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Nutzerempfehlung
9/10
Basierend auf 3 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Gnatta Preis

Gnatta Preis

Beginnt ab
15,00 £/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Gnatta is offered across five pricing plans, outlined below:

Starter: £15 per month (when billed monthly, quarterly, or annually)
Lite: £29 per month per user when billed monthly, or £27 per month per user when billed quarterly, or £25 per month per user when billed annually.
Premium: £59 per month per user when billed monthly, or £57 per month per user when billed quarterly, or £55 per month per user when billed annually.
Professional: £129 per month per user when billed monthly, or £119 per month per user when billed quarterly, or £109 per month per user when billed annually.
Enterprise: £149 per month per user when billed monthly, or £139 per month per user when billed quarterly, or £129 per month per user when billed annually.

Gnatta is offered across five pricing plans, outlined below:

Starter: £15 per month (when billed monthly, quarterly, or annually)
Lite: £29 per month per user when billed monthly, or £27 per month per user when billed quarterly, or £25 per month per user when billed annually.
Premium: £59 per month per user when billed monthly, or £57 per month per user when billed quarterly, or £55 per month per user when billed annually.
Professional: £129 per month per user when billed monthly, or £119 per month per user when billed quarterly, or £109 per month per user when billed annually.
Enterprise: £149 per month per user when billed monthly, or £139 per month per user when billed quarterly, or £129 per month per user when billed annually.

Preis-Leistungs-Verhältnis
5/5
Basierend auf 3 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Gnatta Funktionen

Gnatta Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Anpassbare Vorlagen
Automatische Benachrichtigungen
Benutzerdefinierte Felder
Berichterstattung und Statistik
Daten-Import / -Export
E-Mail-Integration
Echtzeit-Daten
Elektronische Zahlungen
Erinnerungen
Integration von Dritten
Kalenderverwaltung
Kontaktmanagement
Kundendatenbank
Kundenspezifisches Branding
Social-Media-Integration
Umfragen & Feedback
Funktionen
4/5
Basierend auf 3 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Zusätzliche Informationen für Gnatta

Zusätzliche Informationen für Gnatta

Schlüssel-Features von Gnatta

  • 360 Degree Feedback
  • Alerts / Escalation
  • Analytics
  • Automatic Customer Notices
  • Call Center Management
  • Communication Management
  • Complaint Monitoring
  • Customer Database
  • Customer Experience Management
  • Dashboard
  • Email Integration
  • Feedback Collection
  • Multi-Channel Communication
  • Performance Metrics
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Work Order Management
  • Workflow Management

Vorteile

• Unique profile aggregation solution to provide a full 360 degree view of the customer across every channel
• Comprehensive workflow engine giving complete freedom to customize the customer journey
• Products with per seat pricing

Gnatta Häufig gestellte Fragen

Gnatta Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Gnatta.

F. Welche Preispläne bietet Gnatta an?

Gnatta bietet folgende Kostenpläne an:

Beginnt ab: 15,00 £/Monat

Preismodell: Abonnement

Gratis Testen: Nicht verfügbar

Gnatta is offered across five pricing plans, outlined below: Starter: £15 per month (when billed monthly, quarterly, or annually) Lite: £29 per month per user when billed monthly, or £27 per month per user when billed quarterly, or £25 per month per user when billed annually. Premium: £59 per month per user when billed monthly, or £57 per month per user when billed quarterly, or £55 per month per user when billed annually. Professional: £129 per month per user when billed monthly, or £119 per month per user when billed quarterly, or £109 per month per user when billed annually. Enterprise: £149 per month per user when billed monthly, or £139 per month per user when billed quarterly, or £129 per month per user when billed annually.

F. Was sind die Hauptfunktionen von Gnatta?

Gnatta bietet die folgenden Funktionen:

  • 360 Degree Feedback
  • Alerts / Escalation
  • Analytics
  • Automatic Customer Notices
  • Call Center Management
  • Communication Management
  • Complaint Monitoring
  • Customer Database
  • Customer Experience Management
  • Dashboard
  • Email Integration
  • Feedback Collection
  • Multi-Channel Communication
  • Performance Metrics
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Work Order Management
  • Workflow Management

F. Wer sind die typischen Nutzer von Gnatta?

Gnatta hat die folgenden typischen Kunden:

Kleine Unternehmen, Großunternehmen, Mittlere Unternehmen

F: Welche Sprachen werden von Gnatta unterstützt?

Gnatta unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Gnatta an?

Gnatta hat folgende Preismodelle:

Abonnement

F. Unterstützt Gnatta mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte Gnatta unterstützt

F. Mit welchen anderen Applikationen integriert Gnatta?

Gnatta kann in folgende Anwendungen integriert werden:

Salesforce Sales Cloud, Shopify

F. Welche Varianten der Kundenbetreuung bietet Gnatta an?

Gnatta bietet folgende Optionen für Kundensupport:

Telefon-Support, Online-Support, Häufig gestellte Fragen