Lightspeed Restaurant

Ich würde Sie momentan nicht empfehlen. Finger Weg...

Ich habe eine TSE Cloud Bestellung bestätigt bekommen und jetzt wissen die Herren nichts mehr davon.... Habe die E-Mail mir warscheinlich selbst geschickt... Seit über 3 Monaten mache ich jetzt schon mit dem Support rum schreibe,maile und telefoniere aber es interresiert sich keiner dafür. Auch die Geschäftsleitung fühlt sich nicht angesprochen... Jetzt habe ich Probleme mit dem Finanzamt aber niemand kümmert sich darum. Beim Rechnung schreiben sind Sie gut....Bis Heute keine Lösung oder einmal ein Rückruf wie gefordert...

Lightspeed is so easy to use. The simplicity of the program makes it so efficient for even my newest team members to use. We would be lost without it. The service team is outstanding to work with. The reliability is outstanding.

Actually we are very satisfied with the services that we are receiving from Lightspeed.

Very user friendly for our staff, we have some "older" staff that are not very computer knowledgeable and they were able to learn the workflow very easily, and our younger staff love it because its like using their phone. We have recommended Lightspeed restaurant to other restaurant operators. Reporting is great, back office can be accessed from a tablet our phone to make changes and see reports on the fly.

Would like to see more integration with other platform for online gift card sales, also would like to see a few different hourly reporting functions.

Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.

Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!