Nimble

Vorteile

Nimble's ability to work in all of our platforms google for work, Salesforce CRM, Mobile, Linkedin, 366 Degrees and web pages. Nimble's chrome app works across any page or application we work in. We use it to enrich profiles across all our engagements. Nimble prospector lets us highlight a contact across platforms to automatically update, enrich and push information to our Salesforce CRM or Marketing Platform 366 Degrees. It saves a 10-15 hours a week across departments eliminating manual research or contact and lead updates. The ability of Nimble to provide personal dosssiers on any contact across your business applications is unreal. The platform helps us drive better relationships and realtime data to use in our sales and marketing outreach.

Nachteile

Nimble is a little misunderstood in the market from my perspective. It can be used as a CRM and is a great solution for departmental or Small to Midsize businesses in this capacity. However the real power is in the enrichment of profiles and prospecting capabilities to find additional information that is missing already in key business platforms Billing, Sales, Marketing or Customer Support. We have no dislikes with Nimble related to the way we utilize it across Salesforce, Google and other key software services we use it with.

Vorteile

It provides so many great qualities. My favorite is the Deals section. It is completely customizable and lets you create and follow your own sales process. Of course the ease of inputting information with the nimble prospector is genius as well. With all our people working remotely, Nimble is our hub of contact. We can see updates easily and research others communication with a potential client.

On top of the deals & CRM, it offers a way to send bulk email. Granted it's limited, but still a super handy tool for small campaigns.

I also love the iOS app. Not quite as robust as the online desktop, it still gives me everything I need, in a handy display.

I'll say it again, we live in the deals section. By far my favorite element!

Oh also, the social media integration is very helpful when researching potential clients as well.

Finally, they provide great support. Both through twitter and email, I get quick responses with an attitude of helpfulness.

Nachteile

Hmmmm... I like a lot... I probably like least their "home page"... it seems useless to me, which I'm sure reflects how I like to work.

I hope they expand how many emails you can send.

In my favorite section - Deals - I don't love how when you lose or finish a deal where it goes. I'd like a better post-management system of deals. (could be user ignorance on that).

That's probably it. I'm a big fan.

Vorteile

I've been using Nimble CRM for a number of years now. I'm an IT business consultant who needs to stay in touch with clients, prospects and industry influencers. Nimble allows me to seamlessly connect with my email and calendar platform of choice -- Google Apps -- and centrally track my interactions with important contacts.

The Nimble apps also allow me to update information, leads and contact details directly from within the Chrome web-browser. I'm also prompted to stay in touch with VIP contacts in a timely fashion.

In short, Nimble works for me really well. I'd highly recommend it to any industry experts, coaches, authors or consultants who need to keep track of their important relationships.

Nachteile

The integration with LinkedIn isn't as strong as it used to be -- I appreciate this is due to LinkedIn removing API access.

The Nimble Android app is lacking behind the iOS equivalent of features. I'd love to see the Android app brought up to date with business card scanning and more.

Vorteile

Nimbles ability to build a social dossier on leads, contacts and prospects is the strength of the service. The service allows us to identify and learn more about individuals to fine common ground before initial engagement or outreach communications. The ability to work across email, linkedin and other platforms to enrich contact profile information is excellent. We like the ease of integration of Nimble to other platforms like Salesforce.com, 366 Degrees and Google. Nimble powers the enrichment of interactions and engagement across platforms.

Nachteile

We have specific use cases for Nimble defined in our communication process with leads, contacts and relationships so for this purpose it meets and exceeds our needs. Many companies try to compare to other CRM's like Salesforce.com which is not apples to apples. The power of Nimble is it can be used as SMB CRM or coupled with other larger enterprise CRM platforms for deeper personal communications at an individual level for customer facing employees like Sales or Support to add value through the social dossier views.

Vorteile

1. Nimble's ability to pull social and contact data reduces the amount of data I have to enter manually.

2. The Nimble Smart App for Browsers is the real point of difference. With browser extension you are able to hover over a person's name or company name, in say LinkedIn, and Nimble will build a profile of the person with position, social media profiles, of the business' company size and revenues (if available publicly available).

You can then click a button and it adds them immediately to your Nimble database. It gives the option to add other information you have about them.

While still in say LinkedIn, you can setup a task or even send a message to say their twitter handle if you follow them. Both task and message will display in the record when you open Nimble!

Nimble has similar add-ins for GMail and MS Outlook

3. Having my e mail and calendar and CRM information in one place is invaluable.

4. The ability to easily create lists of contacts based on segments means I can provide more useful information and run small campaigns based on these lists.

5. The "Group Message" facility enables me to send a personalise email to segment lists (as created above) and track the responses. You are able to use specified merge tags such as First name, last name, Company.

The key is the email are seen as being sent from your actual email address not a "mass e-mail" tool such as Mailchimp.

Nimble has all standard CRM functions.

Nachteile

The email editor is not as good those in GMail and LinkedIn. However this is overcome by using your GMail or Outlook and you have access to the Nimble Add-in for both programs.

While the Group Message function is an excellent feature it would great to see a full e-newsletter campability available from within Nimble.