--- description: Ausführliche Erfahrungsberichte zu Stonly mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Stonly mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Stonly Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Wissensmanagement Tools](/directory/257/knowledge-management/software) > [Stonly](/software/2042031/stonly) # Stonly Canonical: https://www.getapp.de/software/2042031/stonly Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.getapp.de/software/2042031/stonly?page=2) > Stonly ist eine mehrsprachige Wissensdatenbank-Management-Software, die Unternehmen jeder Größe dabei hilft, auf einer zentralisierten Plattform Dokumentenversionen zu verwalten, Berechtigungen zu konfigurieren, SEO-Optimierung vorzunehmen und vieles mehr. Supportteams können durchsuchbare, interaktive und modulare Schritt-für-Schritt-Anleitungen erstellen, um die allgemeine Nutzererfahrung zu optimieren. > > Bewertung: **4.3/5** von 12 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 12 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Stonly - **Gegründet**: 2018 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch, Französisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - API - Aktivitäts-Dashboard - Anpassbare Berichte - Anpassbare Formulare - Berichterstattung und Statistik - Catalog Management - Chat / Messaging - Content-Management - Dokumentenmanagement - Dokumentenspeicher - Entscheidungsunterstützung - Inhalt-Bibliothek - Kundenspezifisches Branding - Live-Chat - Mehrsprachig - Self-Service Portal - Textbearbeitung - Third-Party Integrations - Umfragen & Feedback - Volltextsuche ## Integrationen (7 insgesamt) - Freshdesk - Front - Intercom - Salesforce Service Cloud - WordPress - Zapier - Zendesk Suite ## Optionen für Kundensupport - Wissensdatenbank - Chat ## Category - [Wissensmanagement Tools](https://www.getapp.de/directory/257/knowledge-management/software) ## Ähnliche Kategorien - [Wissensmanagement Tools](https://www.getapp.de/directory/257/knowledge-management/software) - [Digital Adoption Platform Software](https://www.getapp.de/directory/1627/digital-adoption-platform/software) - [CEM Software (Customer Experience Management)](https://www.getapp.de/directory/601/customer-experience/software) - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) - [Kundensupport Software](https://www.getapp.de/directory/562/customer-support/software) ## Alternativen 1. [Zoho CRM](https://www.getapp.de/software/9908/zoho-crm) — 4.3/5 (6969 reviews) 2. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3412 reviews) 3. [Zoho Desk](https://www.getapp.de/software/10036/zoho-desk) — 4.5/5 (2212 reviews) 4. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1757 reviews) 5. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4076 reviews) ## Nutzerbewertungen ### "A platform full of potential" — 5.0/5 > **Clothilde** | *8. Juni 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We have started by integrating Stonly interactive guides in our help center and then we have transferred all our knowledge content to Stonly. The quality of the experience for our clients is a lot better as they can choose their path at any step and only see the relevant content. We are also using it internally to pre-qualify requests from our Sales team to CS team and pre-fill information in Zendesk. This saves us a lot of time. Stonly platform is really easy to use and offers a lot of options to build up custom workflow. Moreover, the team has been very supportive. > > **Nachteile**: As far as I'm using Stonly, there is nothing that I dislike. There are still options I have not tested yet. > > My team is fully autonomous managing our knowledge base without technical support. Also, Stonly offers connectors with main technical solutions which request little time to be linked and add value to our client journey. ----- ### "Great help to every business\!" — 4.0/5 > **Iveta** | *31. Mai 2023* | Unterhaltungselektronik | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The instant and quick publication of the widget to the portal. This is one of the most crucial elements in the fast-changing digital era. Moreover, Stonly updates the functionalities on a monthly basis. Thanks to this, we can inform our end-users about the new features, bug improvements, etc. > > **Nachteile**: The mass import of translations via CSV is not possible or mass duplication of the widgets, therefore the setup of the widget is time-consuming if you manage multiple languages. > > Overall, the support we received from Stonly was great\! They quickly respond to all questions therefore even the minor bugs were handled within the hour\! This is amazing, we are very happy with Stonly, and step-by-step we integrate it into more and more pages we develop. ----- ### "Onboarding solution that can't trigger any action on dynamic code" — 2.0/5 > **Gael** | *18. März 2022* | Informationstechnologie & -dienste | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: Easy to implement, you just need a script in your header. Build a guide isn't difficult and the logic path is as easy to understand than many solution > > **Nachteile**: If your app / website depend on dynamic code (like Call to Action including dynamic code for example) Stonly onboarding will work randomly depending on their previous behaviours on your app/website. We use Angular's framework by the way. Pretty common. In our case, we haven't been warn before we subscribed. We received an apologize and as a solution, we were asked to change our code. So are currently launching a refactory sprint with the tech team to review the code were its needed, just for the sake of having Stonly running correctly. > > Stonly is supposed to help onboarding in many ways all your users. You can trigger help and information based on behaviour, status and so on ----- ### "Powerful knowledge management system" — 5.0/5 > **Philipp** | *9. April 2022* | Logistik & Lieferkette | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Elegant solution to allow your customers as well as your agents to follow step-by-step instructions for onboarding as well as for customer support as a self-guided help center > > **Nachteile**: Interface sometime is not intuitive, some interesting options are on the expensive plans. > > We use Stonly as a self-guided help center for our customers, providing detailed instructions on how to place the order, use the application, etc. Also, our dispatchers are using it as a reference. ----- ### "Good interactive tours platform with great potential" — 4.0/5 > **Michele** | *7. März 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It's very easy to implement and get started with. You can have a good guided tour up and running in minutes. > > **Nachteile**: Some pieces of the UI could use a refresh and become more intuitive. It would be great, for example to introduce stronger controls around widgets, to avoid accidentally enabling/disabling them. The automated translation functionality needs some work as it produces some wonky results. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.getapp.de/software/2042031/stonly?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/2042031/stonly) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Strukturierte Daten