Surpass

4,8 (106)
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Bibliotheksautomatisierungssystem für öffentliche und unternehmenseigene Bibliotheken

Über Surpass

Surpass ist eine Software zur Automatisierung von Bibliotheken, die entwickelt wurde, um öffentlichen Bibliotheken ebenso wie Unternehmens-, Kirchen-, Museums- und Schulbibliotheken bei der Katalogisierung und Verbreitung von Büchern zu helfen. Mit dem integrierten Modul zur Verwaltung von Schirmherren können Administratoren Schirmherrenlisten importieren, Foto-ID-Karten erstellen und E-Mail-Erinnerungen sowie Nachrichten zu überfälligen Zahlungen automatisch an Nutzer senden.

Die Lösung bietet einen OPAC (Online Public Access Catalog), mit dem Mitglieder in Echtzeit Leseressourcen durchsuchen können. Mit der Anwendung können Nutzer Kataloge gemäß den MARC-Standards (Machine-readable Cataloging) verwalten und ISBN-Barcodes (International Standard Book Number) scannen. Surpass bietet auch ein Self-Service-Portal, mit dem Nutzer ein- und auschecken, Bibliotheksressourcen erneuern und ihre Konten verwalten können.

Mit Surpass können Unternehmen die OPAC-Schnittstelle mit nutzerdefinierten Widgets personalisieren. Sie können Bewertungen, Zusammenfassungen, Anmerkungen, Auszüge, Inhaltsverzeichnisse und Autorennotizen von Büchern hinzufügen und Suchoptionen verbessern. Weitere Funktionen umfassen Content-Management, ein Aktivitäts-Dashboard, automatisierte Benachrichtigungen, Bestandsverwaltung, Berichterstattung, Datenimport/-export, nutzerdefinierte Felder und mehr.


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Surpass

4,8 (106)
VS.

Startpreis

50,00 $
Monat
750,00 $
einmalig

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

38
27

Integrationen

1
Keine Integrationen gefunden

Bedienkomfort

4,7 (106)
4,4 (59)

Preis-Leistungs-Verhältnis

4,8 (106)
4,7 (59)

Kundenservice

4,9 (106)
4,9 (59)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Nutzerbewertungen

Gesamtbewertung

4,8 /5
(106)
Preis-Leistungs-Verhältnis
4,8/5
Funktionen
4,7/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,9/5

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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 106 Bewertungen
Nancy
Gesamtbewertung
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Surpass Software used by a Non-profit national center for fiber art

Bewertet am 2.9.2021

Surpass benefits are their excellent service Surpass they offer. No matter what question I have,...

Surpass benefits are their excellent service Surpass they offer. No matter what question I have, they answer quickly, or see if something in the cloud can be changed to help my unique problem.
I am a librarian at a non-profit national center for fiber art. We have a shop, classes, auditorium for guild gatherings, media room for producing online classes for our patrons, a library, a gift shop, three galleries for fiber art work, and a permanent Weaver's Guild group that has been in existence for over 75 years. Textile Center library has over 35,000 circulating materials.
We have received [SENSITIVE CONTENT]'s Weaving Loom Library Research project. She passed away, but entrusted Textile Center with her 18 giant notebooks and hundreds of bits of information about weaving looms. We are in the process of making this into .pdf files so we can add those to our library for anyone in the world who is interested in finding information about Weaving Looms will have access to that information.
I am not with an industry, so I picked Apparel and Fashion, but that is not what we are. Maybe add non-profit as a choice under "industry".

Vorteile

It is getting easier to use, but I can always call or chat and get great help when I don't understand something. I really love the service. That is vital to an organization. When I don't understand, or wonder about how something works, I know I can chat with a real person at Surpass. They will always be helpful, professional, kind, and funny. Julie and I have quilting in common. Hope her quilt retreat was fun.

Nachteile

I often need to print items, but there is "no printer" access, so I have to copy and paste to word to print what I need.

Antwort von Surpass Software

We're thrilled that you're happy with Surpass Cloud! Please let us know what you mean by "no printer" access. All of Surpass Cloud's reports are designed to be printed or saved as PDFs.

Nathan
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Sanity Saving Software

Bewertet am 16.8.2022

Far better than my expectations. From the initial chat on their website, to the detail found on...

Far better than my expectations. From the initial chat on their website, to the detail found on the website, to the support both before the sale and after the sale. They have been far better than I could have anticipated.

Vorteile

The most important feature of any software, the truest selling point for me was the ability to import MARC records from ancient library software (circa 2006). I had put off upgrading library software for so long and with a collection of over 10,000 copies I was most worried about losing that data. The software/hardware combination of the old system was on its last legs, and the initial software developer was very slow to respond to upgrading to their newer system. With Surpass they gave me a demo of which I tested their import feature and it was extremely easy to import everything I intended without the need for support on that feature.

Second most important feature was they still sell the ability for a local installation. I am not too keen on cloud-based SaaS solutions.

The third real selling point was the service; and that was true even from before the sale, but has continued after the sale as well. The level of service has blown my mind away. Even nit-picky type of things I have asked they have resolved.

Nachteile

Honestly the least liked is that some features display along the bottom of the software, not where I expect to find tabs for options. [Note: I learn new software by clicking through menus/options and testing things.] That, and few other things make the software feel a little clunky, maybe utilitarian. But it does what I need, and I am not picky on UI components once everything is setup and I know how to work it.

Antwort von Surpass Software

Thanks for your review, Nathan! While Surpass Cloud is our most-popular option, Surpass for Windows continues to shine! We're delighted that we have "blown your mind" with our level of service. That's our goal!

Nancy
Gesamtbewertung
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung

Surpass Software - a mix of intuitive and nonintuitive programming

Bewertet am 6.6.2015

Customer service: Friendly, knowledgeable people who respond promptly to phone and emails. (Chats,...

Customer service: Friendly, knowledgeable people who respond promptly to phone and emails. (Chats, not so much.) Con - if you have a problem after hours or on Saturday, you have to wait until business hours.

Circulation tasks are easily done, with the new color coding for each task making them even more user-friendly. If the sounds could ever be programmed to reflect what is actually happening, it could be a really competitive system.

Copycat is a terrific module for accessing MARC records; it allows you to quickly compare records from multiple sources and choose the best available.

Safari is an example of the grossly non-intuitive for patron usage. It's slow, requires too many steps to filter well, and doesn't allow for filtering within a category. Patron's often don't find materials that we actually have, and staff never uses it.

Biggest problems: reports are frustrating to set up properly, and the ones provided by the company aren't particularly useful for a public library. Perhaps the single biggest problem is the inability to make batch changes to records, although we've found some work-arounds by pasting in barcodes from a spreadsheet created by exported reports.

Cathy
Gesamtbewertung
  • Branche: Grundschul- & Sekundarbildung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Customer service is key!

Bewertet am 8.9.2021

My experience with Surpass has been very positive.

My experience with Surpass has been very positive.

Vorteile

We began using the Cloud-based Surpass about a year ago. It's works well for our mid-size (15,000 book) library. Once I became familiar with its capabilities, I enjoyed its speed and accuracy. We've had a few glitches and a bit of a learning curve on my part, but Surpass customer support has been knowledgeable and supportive in getting through each issue. They are professional, quick to respond, and they definitely know their stuff.
My favorite feature is the ability to customize our own site for our school with text and photos. I also like the ability to communicate with our students' families via email through Surpass. The Dashboard feature is also a great way to start the day with a synopsis of the library.

Nachteile

Showing my age here but -- I wish there was a hard copy user's manual of Surpass Cloud's capabilities. I used the manual/binder all the time for the previous version, making notes on annual processes, etc. I really miss that old binder!

Antwort von Surpass Software

Thanks Cathy! We're so happy that you're having a good experience with Surpass and with our support.

I am nostalgic for the the old paper manuals, too. I still have a copy of the first one from 1985 (it was called Melvil back then)! As you have probably noticed, there are enhancements and new features added to Surpass Cloud constantly. Paper manuals couldn't keep up with the pace! And, of course, paper manuals couldn't take you directly to the page relevant to where you are in the software with a click of the mouse, as the online documentation does.

Kristy
Gesamtbewertung
  • Branche: Bibliotheken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Stellar Service/Outstanding Product

Bewertet am 20.5.2022

Top-notch customer service! I’m always amazed at all quickly they adjust or correct any issues that...

Top-notch customer service! I’m always amazed at all quickly they adjust or correct any issues that I bring to them.

Vorteile

I think I appreciate most about Surpass Cloud is how easy it is for my volunteers and students to sit down and be able to navigate the system with very little, if any, training at all. It is the most user-driven system I’ve ever used.

Nachteile

The only feature that could be improved is the patron import. We have had a bit of difficulty with students who are in a grade that is not designated within their categories. This means hand keying in few of them after the upload.

Antwort von Surpass Software

Thanks for your review, Kristy! We're delighted that your volunteers and patrons are finding Surpass Cloud easy to use. Please let us know if we can help with your patron import.

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Surpass Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Surpass.

Surpass bietet folgende Kostenpläne an:

  • Ab: 50,00 $/Monat
  • Preismodell: Abonnement
  • Gratis Testen: Nicht verfügbar

Surpass hat die folgenden typischen Kunden:

2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

Surpass unterstützt die folgenden Sprachen:

Englisch

Surpass unterstützt die folgenden Geräte:

Surpass kann in folgende Anwendungen integriert werden:

OverDRIVE

Surpass bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat

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