Über OpenTable

OpenTable is a restaurant management platform that offers online reservations, takeout ordering, marketing tools, guest loyalty rewards, and more. It is suitable for restaurants of all sizes as well as bars, wineries, hotels, and other businesses. With a comprehensive set of tools, OpenTable can help businesses fill seats, manage daily operations, and increase revenue opportunities. The platform can integrate with existing systems including POS, marketing, content management, and other third-party solutions.

Based on unique needs, OpenTable allows businesses to customize guest experiences such as happy hours, tasting menus, or special events. It can be used to manage floor plans, guest preferences, dietary restrictions, and other details. Additionally, for guest experiences at home, restaurants can use OpenTable to manage online and in-app takeout orders. The platform includes tools to manage VIP guest information, employee shift settings, custom takeout menus, and more. Restaurants can choose to pause online orders during busy times, as needed.

Preisoptionen ab:

Nicht verfügbar

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu OpenTable

Geräte

Unternehmensgröße

S M L

Märkte

Vereinigte Staaten

Unterstützte Sprachen

Englisch

Preisoptionen ab:

Nicht verfügbar

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu OpenTable

Bilder

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Funktionen

Gesamtzahl der Funktionen von OpenTable: 37

  • API
  • Angebot in sozialen Medien
  • Angebotsmanagement
  • Anmerkungen zur Reservierung
  • Anpassbare Berichte
  • Auftragserfassung
  • Auftragsmanagement
  • Auftragsverfolgung
  • Barcode / Tickets scannen
  • Berichterstattung / Analyse
  • CRM
  • Drittanbieter-Integration
  • Echtzeit-Analytik
  • Echtzeit-Daten
  • Elektronische Zahlungen
  • Gruppenreservierungen
  • Inventarverwaltung
  • Kreditkartenbearbeitung
  • Kundenbetreuung
  • Kundendatenbank
  • Kundenhistorie
  • Küchen- / Menü-Management
  • Mitarbeitermanagement
  • Mobiler Zugriff
  • Online-Bestellung
  • Online-Buchung
  • Prognose
  • Raten-Management
  • Reservierung von Akitivtäten
  • Reservierung-Management
  • Reservierungs-Management
  • Tabellenverwaltung
  • Treueprogramm
  • Umsatzentwicklung-Analyse
  • Verkaufspunkt POS
  • Wartelisten-Management
  • Webseitenintegration

Alternativen

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PDQ POS, a top rated point of sale system, is designed specifically for pizzerias, quick serve, fast casual, and...

AB GO

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AB GO is a restaurant management suite designed to help the hospitality management sector manage ordering, take out,...

Tpv Hostelería

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Automate the management of your establishment with a single tool. We help you in managing sales, products, employees,...

Nutzerbewertungen

Gesamtbewertung

4,7 /5
(782)
Preis-Leistungs-Verhältnis
4,6/5
Funktionen
4,6/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,5/5

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5 von 782 Bewertungen angezeigt
Paulina S.
Gesamtbewertung
  • Branche: Essen & Trinken
  • Untern. Größe: 11-50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Quick reservation with no need to call

Bewertet am 25.5.2020

Easy and convenient. Painless way to make a quick restaurant reservations without being put on...

Easy and convenient. Painless way to make a quick restaurant reservations without being put on hold or talking to a person. Can view manu and everything there is to know about restaurant I'm looking at online.

Vorteile

I have been using open table on both sides. I use it to make my personal restaurant reservations and I use it at the restaurant I work for as a server.
I love that when I view restaurants and want to make a reservation about 70% of total restaurants have open table. Its quick and painless way to make a reservation without being put on hold by a hostess..sometimes for very very long time. It give you chose of time and you can read all about the place you looking at. It shows you :hours, Entertainment, menu, you see photos that costumers posted, you see map of location, even who the chef is. Making reservation takes less then 10 seconds!!!! Fast and confident. As a worker it's very easy to operate system. Brainless I would say. I like that I can make notes for each reservation. Such a sever request or allergy.

Nachteile

For my personal use I never had an issue. As me working with open table every here and then reservations are not showing on my side as hostess/server. I had few angry guest. Will never know if that was a costumer fult or open table system fult for not processing reservation.

Mark W.
Gesamtbewertung
  • Branche: Restaurants
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 4.0 /10

Halfway there, but needs help

Bewertet am 31.3.2021

Table reservation management is the basic goal, and attracting new patrons is also right up there....

Table reservation management is the basic goal, and attracting new patrons is also right up there. On the latter, OT is only fair. They used to be better about bringing in new people, but seem to have changed their algorithm. But it's not as bad as the money grubbers at Yelp who go out of their way to prevent people from seeing your restaurant name unless you pay them absurd amounts.

Vorteile

OT is a reasonably priced reservation system that is reliable and straightforward to use. It offers more extensive services for a large operation, but in its minimal form is easy for a small (35-45 seat) restaurant to use without dedicating a person to managing it.

Nachteile

The mobile app could be great, but isn't. There are three ways to interact: PC Web, Mobile Web, and Mobile App (Android in my case). They all have slightly different functionality, for no good reason.
- Example 1: The mobile app lets you see previous times a patron came in; mobile Web and PC Web only tell you the number, not the dates. But the mobile app doesn't give you control over scheduling and such. So you find yourself flipping among multiple devices to get your job done.
- Example 2: Mobile Web and mobile app require constant re-login. PC does not.
- Example 3: PC works reliably to see reservations, but after a period of inactivity, stops allowing interaction (such as setting a guest to "Seated"). A browser refresh is required.
Exasperating!

Daniel R.
Gesamtbewertung
  • Branche: Gastgewerbe
  • Untern. Größe: Selbstständig
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The must use app for making restaurant reservations

Bewertet am 19.8.2021

I love using this app! Booking a reservations takes about 30 seconds total. They follow-up with a...

I love using this app! Booking a reservations takes about 30 seconds total. They follow-up with a confirmation email, as well as emails after your dine, offering the ability to rate the experience for the benefit of the restaurant and other users, and they promptly credit you the points you've earned. The app also lets you input any special occasions you'd like to notate, which is really handy for birthdays, anniversaries, etc.

Vorteile

The OpenTable app rewards you for making reservations - something you would likely do anyway! Not only that, but it makes the reservation process that much easier. You simply look up the restaurant, instantly see what days/times are available, and in a few clicks, you have your reservation. As soon as your reservation is completed, you earn points for dining. Once your point balance gets high enough (which doesn't take that long if you dine often), you can exchange those points for dining credits, or use them for discounts on hotels, or on flights booked through Kayak! You can supercharge your point earnings by selecting restaurants that have need dates/times that they would like to fill, often earning you 10x the points you would normally earn on a regular reservation.

Nachteile

The only negative is that not every restaurant is on it. It does have a dominant presence in the industry, so while you may not always find a cafe or coffee shop, a reputable restaurant is usually on the platform.

Grayson T.
Gesamtbewertung
  • Branche: Restaurants
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

Not worth it unless you are a major chain with 300 seats

Bewertet am 25.7.2018

Not enough to list. Exposure, but it's limited for smaller companies.

Not enough to list. Exposure, but it's limited for smaller companies.

Vorteile

It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.

Nachteile

It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.

Alhassan A.
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Untern. Größe: 11-50 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

On work trips, I launch OpenTable even before contacting my airport pickup service

Bewertet am 28.7.2021

New York can be a very busy and intimidating place for first time visitors. And my experience was...

New York can be a very busy and intimidating place for first time visitors. And my experience was no different; my first night out exploring was hellish. I had figured I could easily do a walk-in to any of the restaurants I had spotted on my way to my Air BnB and get to enjoy a meal -- well, they were all booked; and I had to settle for a pizza delivery service. God bless my hosts for stepping in the next day and introducing me to OpenTable for my first booking. I have never dined any other way on any my trips to cities served by OpenTable.

Vorteile

The best thing about making reservations on OpenTable is the vast array of dining locations available to you. We are able to easily find niche restaurants that offer the often-scarce African-ish menus we love to explore on trips and compare to what we are used to back home. Profiles of locations are also detailed enough to assist me in my elimination process so then I am very confident of my decision on where to eat when I eventually make it.

Nachteile

What I dislike about using OpenTable as a diner is the same thing that makes it good. The huge number of choices available can make deciding on where to book a bit of a headache

5 von 782 Bewertungen angezeigt Alle Bewertungen

OpenTable Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über OpenTable.

OpenTable bietet folgende Kostenpläne an:

  • Beginnt ab:
  • Preismodell: Abonnement
  • Gratis Testen: Nicht verfügbar

Basic Plan (includes reservations, custom profile and listing, guest database & tags & notes, marketing tools, reviews management & analysis, experiences, post-dining surveys, and takeout ordering): $29/month + $1.50 per network cover + $0.25/cover or $49 flat fee for reservations on business website + 2% service fee for takeout and experiences. Core Plan (all Basic features + table management, waitlist, availability controls, inventory, and POS integration): $249/month + $1 per network cover + free reservations on business website + 2% service fee for takeout and experiences. Pro Plan (all Basic & Core features + automated email campaigns, guest preferences, guest profiles, and staff scorecards): $449/month + $1 per network cover + free reservations on business website + 2% service fee for takeout and experiences. All plans include access to boost campaigns, Bonus Points, reporting and mobile apps, integrations, and guest booking management tools.

OpenTable hat die folgenden typischen Kunden:

Selbstständig, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

OpenTable unterstützt die folgenden Sprachen:

Englisch

OpenTable unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

OpenTable kann in folgende Anwendungen integriert werden:

H&L POS, Lavu POS, POSitouch, Squirrel POS, Upserve

OpenTable bietet folgende Optionen für Kundensupport:

Wissensdatenbank, Telefon-Support, Chat

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