OpenTable

Most everything you can do with this software is very intuitive. Very easy to learn how to do multiple things very quickly and very easy to teach my other employees to do the same. I love how I can run my dining room on a busy weekend night from my tablet and be in complete control of all reservations, walk ins, and call aheads.

Very few issues with this software. If i had to come up with one for the review, i would say that it can be slightly buggy every once in awhile. What i mean is, some settings that i have changed to block tables for reservations or reconfigure the dining room setup can revert to previous settings without my doing. Once in a blue moon, but it is very frustrating when it happens.

The best thing about making reservations on OpenTable is the vast array of dining locations available to you. We are able to easily find niche restaurants that offer the often-scarce African-ish menus we love to explore on trips and compare to what we are used to back home. Profiles of locations are also detailed enough to assist me in my elimination process so then I am very confident of my decision on where to eat when I eventually make it.

What I dislike about using OpenTable as a diner is the same thing that makes it good. The huge number of choices available can make deciding on where to book a bit of a headache

OT is a reasonably priced reservation system that is reliable and straightforward to use. It offers more extensive services for a large operation, but in its minimal form is easy for a small (35-45 seat) restaurant to use without dedicating a person to managing it.

The mobile app could be great, but isn't. There are three ways to interact: PC Web, Mobile Web, and Mobile App (Android in my case). They all have slightly different functionality, for no good reason.
- Example 1: The mobile app lets you see previous times a patron came in; mobile Web and PC Web only tell you the number, not the dates. But the mobile app doesn't give you control over scheduling and such. So you find yourself flipping among multiple devices to get your job done.
- Example 2: Mobile Web and mobile app require constant re-login. PC does not.
- Example 3: PC works reliably to see reservations, but after a period of inactivity, stops allowing interaction (such as setting a guest to "Seated"). A browser refresh is required.
Exasperating!

I have been using open table on both sides. I use it to make my personal restaurant reservations and I use it at the restaurant I work for as a server.
I love that when I view restaurants and want to make a reservation about 70% of total restaurants have open table. Its quick and painless way to make a reservation without being put on hold by a hostess..sometimes for very very long time. It give you chose of time and you can read all about the place you looking at. It shows you :hours, Entertainment, menu, you see photos that costumers posted, you see map of location, even who the chef is. Making reservation takes less then 10 seconds!!!! Fast and confident. As a worker it's very easy to operate system. Brainless I would say. I like that I can make notes for each reservation. Such a sever request or allergy.

For my personal use I never had an issue. As me working with open table every here and then reservations are not showing on my side as hostess/server. I had few angry guest. Will never know if that was a costumer fult or open table system fult for not processing reservation.