Über OpenTable

OpenTable is a restaurant management platform that offers online reservations, takeout ordering, marketing tools, guest loyalty rewards, and more. It is suitable for restaurants of all sizes as well as bars, wineries, hotels, and other businesses. With a comprehensive set of tools, OpenTable can help businesses fill seats, manage daily operations, and increase revenue opportunities. The platform can integrate with existing systems including POS, marketing, content management, and other third-party solutions.

Based on unique needs, OpenTable allows businesses to customize guest experiences such as happy hours, tasting menus, or special events. It can be used to manage floor plans, guest preferences, dietary restrictions, and other details. Additionally, for guest experiences at home, restaurants can use OpenTable to manage online and in-app takeout orders. The platform includes tools to manage VIP guest information, employee shift settings, custom takeout menus, and more. Restaurants can choose to pause online orders during busy times, as needed.

Preisoptionen ab:

Nicht verfügbar

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu OpenTable

Geräte

Unternehmensgröße

S M L

Märkte

Vereinigte Staaten

Unterstützte Sprachen

Englisch

Preisoptionen ab:

Nicht verfügbar

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu OpenTable

Bilder

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Videos zu OpenTable
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Funktionen

Gesamtzahl der Funktionen von OpenTable: 37

  • API
  • Angebot in sozialen Medien
  • Angebotsmanagement
  • Anmerkungen zur Reservierung
  • Anpassbare Berichte
  • Auftragserfassung
  • Auftragsmanagement
  • Auftragsverfolgung
  • Barcode / Tickets scannen
  • Berichterstattung / Analyse
  • CRM
  • Drittanbieter-Integration
  • Echtzeit-Analytik
  • Echtzeit-Daten
  • Elektronische Zahlungen
  • Gruppenreservierungen
  • Inventarverwaltung
  • Kreditkartenbearbeitung
  • Kundenbetreuung
  • Kundendatenbank
  • Kundenhistorie
  • Küchen- / Menü-Management
  • Mitarbeitermanagement
  • Mobiler Zugriff
  • Online-Bestellung
  • Online-Buchung
  • Prognose
  • Raten-Management
  • Reservierung von Akitivtäten
  • Reservierung-Management
  • Reservierungs-Management
  • Tabellenverwaltung
  • Treueprogramm
  • Umsatzentwicklung-Analyse
  • Verkaufspunkt POS
  • Wartelisten-Management
  • Webseitenintegration

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WellnessLiving ist eine All-in-one-Lösung für Online-Buchung, Ressourcenplanung, Lead-Generierung und Berichterstattung...

Nutzerbewertungen

Gesamtbewertung

4,7 /5
(751)
Preis-Leistungs-Verhältnis
4,6/5
Funktionen
4,6/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,5/5

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5 von 751 Bewertungen angezeigt
Paul P.
Gesamtbewertung
  • Branche: Restaurants
  • Untern. Größe: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Not only great for reservations......

Bewertet am 20.5.2021

OpenTable has been great for running the dining room more efficiently, and allows us to maximize...

OpenTable has been great for running the dining room more efficiently, and allows us to maximize our reservations and table turns like never before. Our hosts can confidently run the dining room from the tablet at the host stand and deal with all the reservations, walk ins, call aheads, using a waiting list. Everything is very easy to manage. With the ability to enter such succinct information about each table sat as to where they are in their meal, whether it is appetizer, meal, dessert, is the check on the table....it makes it much easier to estimate when a table will be done, so we can quote guests the proper wait time. I have been thoroughly impressed with OpenTable since we started using it a few years ago.

Vorteile

Most everything you can do with this software is very intuitive. Very easy to learn how to do multiple things very quickly and very easy to teach my other employees to do the same. I love how I can run my dining room on a busy weekend night from my tablet and be in complete control of all reservations, walk ins, and call aheads.

Nachteile

Very few issues with this software. If i had to come up with one for the review, i would say that it can be slightly buggy every once in awhile. What i mean is, some settings that i have changed to block tables for reservations or reconfigure the dining room setup can revert to previous settings without my doing. Once in a blue moon, but it is very frustrating when it happens.

Grayson T.
Gesamtbewertung
  • Branche: Restaurants
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

Not worth it unless you are a major chain with 300 seats

Bewertet am 25.7.2018

Not enough to list. Exposure, but it's limited for smaller companies.

Not enough to list. Exposure, but it's limited for smaller companies.

Vorteile

It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.

Nachteile

It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.

Alhassan A.
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Untern. Größe: 11-50 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

On work trips, I launch OpenTable even before contacting my airport pickup service

Bewertet am 28.7.2021

New York can be a very busy and intimidating place for first time visitors. And my experience was...

New York can be a very busy and intimidating place for first time visitors. And my experience was no different; my first night out exploring was hellish. I had figured I could easily do a walk-in to any of the restaurants I had spotted on my way to my Air BnB and get to enjoy a meal -- well, they were all booked; and I had to settle for a pizza delivery service. God bless my hosts for stepping in the next day and introducing me to OpenTable for my first booking. I have never dined any other way on any my trips to cities served by OpenTable.

Vorteile

The best thing about making reservations on OpenTable is the vast array of dining locations available to you. We are able to easily find niche restaurants that offer the often-scarce African-ish menus we love to explore on trips and compare to what we are used to back home. Profiles of locations are also detailed enough to assist me in my elimination process so then I am very confident of my decision on where to eat when I eventually make it.

Nachteile

What I dislike about using OpenTable as a diner is the same thing that makes it good. The huge number of choices available can make deciding on where to book a bit of a headache

Mark W.
Gesamtbewertung
  • Branche: Restaurants
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 4.0 /10

Halfway there, but needs help

Bewertet am 31.3.2021

Table reservation management is the basic goal, and attracting new patrons is also right up there....

Table reservation management is the basic goal, and attracting new patrons is also right up there. On the latter, OT is only fair. They used to be better about bringing in new people, but seem to have changed their algorithm. But it's not as bad as the money grubbers at Yelp who go out of their way to prevent people from seeing your restaurant name unless you pay them absurd amounts.

Vorteile

OT is a reasonably priced reservation system that is reliable and straightforward to use. It offers more extensive services for a large operation, but in its minimal form is easy for a small (35-45 seat) restaurant to use without dedicating a person to managing it.

Nachteile

The mobile app could be great, but isn't. There are three ways to interact: PC Web, Mobile Web, and Mobile App (Android in my case). They all have slightly different functionality, for no good reason.
- Example 1: The mobile app lets you see previous times a patron came in; mobile Web and PC Web only tell you the number, not the dates. But the mobile app doesn't give you control over scheduling and such. So you find yourself flipping among multiple devices to get your job done.
- Example 2: Mobile Web and mobile app require constant re-login. PC does not.
- Example 3: PC works reliably to see reservations, but after a period of inactivity, stops allowing interaction (such as setting a guest to "Seated"). A browser refresh is required.
Exasperating!

Paulina S.
Gesamtbewertung
  • Branche: Essen & Trinken
  • Untern. Größe: 11-50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Quick reservation with no need to call

Bewertet am 25.5.2020

Easy and convenient. Painless way to make a quick restaurant reservations without being put on...

Easy and convenient. Painless way to make a quick restaurant reservations without being put on hold or talking to a person. Can view manu and everything there is to know about restaurant I'm looking at online.

Vorteile

I have been using open table on both sides. I use it to make my personal restaurant reservations and I use it at the restaurant I work for as a server.
I love that when I view restaurants and want to make a reservation about 70% of total restaurants have open table. Its quick and painless way to make a reservation without being put on hold by a hostess..sometimes for very very long time. It give you chose of time and you can read all about the place you looking at. It shows you :hours, Entertainment, menu, you see photos that costumers posted, you see map of location, even who the chef is. Making reservation takes less then 10 seconds!!!! Fast and confident. As a worker it's very easy to operate system. Brainless I would say. I like that I can make notes for each reservation. Such a sever request or allergy.

Nachteile

For my personal use I never had an issue. As me working with open table every here and then reservations are not showing on my side as hostess/server. I had few angry guest. Will never know if that was a costumer fult or open table system fult for not processing reservation.

5 von 751 Bewertungen angezeigt Alle Bewertungen

OpenTable Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über OpenTable.

OpenTable bietet folgende Kostenpläne an:

  • Beginnt ab:
  • Preismodell: Abonnement
  • Gratis Testen: Nicht verfügbar

OpenTable hat die folgenden typischen Kunden:

Selbstständig, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

OpenTable unterstützt die folgenden Sprachen:

Englisch

OpenTable unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Wir haben keine Informationen darüber, welche Integrationen OpenTable hat

OpenTable bietet folgende Optionen für Kundensupport:

Wissensdatenbank, Telefon-Support, Chat

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