Über OpenTable

OpenTable is a restaurant management platform that offers online reservations, takeout ordering, marketing tools, guest loyalty rewards, and more. It is suitable for restaurants of all sizes as well as bars, wineries, hotels, and other businesses. With a comprehensive set of tools, OpenTable can help businesses fill seats, manage daily operations, and increase revenue opportunities. The platform can integrate with existing systems including POS, marketing, content management, and other third-party solutions.

Based on unique needs, OpenTable allows businesses to customize guest experiences such as happy hours, tasting menus, or special events. It can be used to manage floor plans, guest preferences, dietary restrictions, and other details. Additionally, for guest experiences at home, restaurants can use OpenTable to manage online and in-app takeout orders. The platform includes tools to manage VIP guest information, employee shift settings, custom takeout menus, and more. Restaurants can choose to pause online orders during busy times, as needed.

Geräte

Unternehmensgröße

K M G

Bilder

OpenTable - experiences
OpenTable - custom pricing
OpenTable - takeout orders
OpenTable - online reservations
OpenTable - custom dining room
OpenTable - front of house operations
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Videos zu OpenTable
OpenTable Screenshot: OpenTable - experiences OpenTable Screenshot: OpenTable - custom pricing OpenTable Screenshot: OpenTable - takeout orders OpenTable Screenshot: OpenTable - online reservations OpenTable Screenshot: OpenTable - custom dining room OpenTable Screenshot: OpenTable - front of house operations

Funktionen

Gesamtzahl der Funktionen von OpenTable: 32

  • Angebot in sozialen Medien
  • Angebotsmanagement
  • Anmerkungen zur Reservierung
  • Anpassbare Berichte
  • Auftragserfassung
  • Auftragsmanagement
  • Auftragsverfolgung
  • Berichterstattung / Analyse
  • CRM
  • Drittanbieter-Integration
  • Echtzeit-Daten
  • Elektronische Zahlungen
  • Gruppenreservierungen
  • Inventarverwaltung
  • Kreditkartenbearbeitung
  • Kundenbetreuung
  • Kundendatenbank
  • Kundenhistorie
  • Küchen- / Menü-Management
  • Mitarbeitermanagement
  • Mobiler Zugriff
  • Online-Bestellung
  • Online-Buchung
  • Raten-Management
  • Reservierung von Akitivtäten
  • Reservierung-Management
  • Reservierungs-Management
  • Tabellenverwaltung
  • Treueprogramm
  • Verkaufspunkt POS
  • Wartelisten-Management
  • Webseitenintegration

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Nutzerbewertungen

Gesamtbewertung

4,7 /5
(686)
Preis-Leistungs-Verhältnis
4,6/5
Funktionen
4,6/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,5/5

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5 von 686 Bewertungen angezeigt
Paulina S.
Gesamtbewertung
  • Branche: Essen & Trinken
  • Untern. Größe: 11-50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Quick reservation with no need to call

Bewertet am 25.5.2020

Easy and convenient. Painless way to make a quick restaurant reservations without being put on...

Easy and convenient. Painless way to make a quick restaurant reservations without being put on hold or talking to a person. Can view manu and everything there is to know about restaurant I'm looking at online.

Vorteile

I have been using open table on both sides. I use it to make my personal restaurant reservations and I use it at the restaurant I work for as a server.
I love that when I view restaurants and want to make a reservation about 70% of total restaurants have open table. Its quick and painless way to make a reservation without being put on hold by a hostess..sometimes for very very long time. It give you chose of time and you can read all about the place you looking at. It shows you :hours, Entertainment, menu, you see photos that costumers posted, you see map of location, even who the chef is. Making reservation takes less then 10 seconds!!!! Fast and confident. As a worker it's very easy to operate system. Brainless I would say. I like that I can make notes for each reservation. Such a sever request or allergy.

Nachteile

For my personal use I never had an issue. As me working with open table every here and then reservations are not showing on my side as hostess/server. I had few angry guest. Will never know if that was a costumer fult or open table system fult for not processing reservation.

Mark W.
Gesamtbewertung
  • Branche: Restaurants
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 4.0 /10

Halfway there, but needs help

Bewertet am 31.3.2021

Table reservation management is the basic goal, and attracting new patrons is also right up there....

Table reservation management is the basic goal, and attracting new patrons is also right up there. On the latter, OT is only fair. They used to be better about bringing in new people, but seem to have changed their algorithm. But it's not as bad as the money grubbers at Yelp who go out of their way to prevent people from seeing your restaurant name unless you pay them absurd amounts.

Vorteile

OT is a reasonably priced reservation system that is reliable and straightforward to use. It offers more extensive services for a large operation, but in its minimal form is easy for a small (35-45 seat) restaurant to use without dedicating a person to managing it.

Nachteile

The mobile app could be great, but isn't. There are three ways to interact: PC Web, Mobile Web, and Mobile App (Android in my case). They all have slightly different functionality, for no good reason.
- Example 1: The mobile app lets you see previous times a patron came in; mobile Web and PC Web only tell you the number, not the dates. But the mobile app doesn't give you control over scheduling and such. So you find yourself flipping among multiple devices to get your job done.
- Example 2: Mobile Web and mobile app require constant re-login. PC does not.
- Example 3: PC works reliably to see reservations, but after a period of inactivity, stops allowing interaction (such as setting a guest to "Seated"). A browser refresh is required.
Exasperating!

Grayson T.
Gesamtbewertung
  • Branche: Restaurants
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

Not worth it unless you are a major chain with 300 seats

Bewertet am 25.7.2018

Not enough to list. Exposure, but it's limited for smaller companies.

Not enough to list. Exposure, but it's limited for smaller companies.

Vorteile

It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.

Nachteile

It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.

Sarah P.
Gesamtbewertung
  • Branche: Gastgewerbe
  • Untern. Größe: 51-200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Longtime user

Bewertet am 16.2.2021

So far our experience has been very good. We are even giving their online ordering a try through...

So far our experience has been very good. We are even giving their online ordering a try through our 2nd location.

Vorteile

User friendly and easy to navigate. Also a very established business for online reservations, which mean that most of our staff has worked with it in the past and is familiar with the layout and set-up of it. Very good customer support and is very knowledgeable about the software and can easily talk you through whatever process you are looking at completing.

Nachteile

Little clunky and cluttered to navigate around it via the app. Also a lot of steps to add guest into the system for simple just seating a walk-in.

Kathryn B.
Gesamtbewertung
  • Branche: Gastgewerbe
  • Untern. Größe: 51-200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Love Open Table!

Bewertet am 5.8.2019

OpenTable is wonderful, not only do they have fast and professional customer service, they're also...

OpenTable is wonderful, not only do they have fast and professional customer service, they're also improving the software everyday. I love that we can train our hosts quickly and use the software to make it an enjoyable dining experience for our guests.

Vorteile

From a sales perspective, Open Table is fantastic at making sure we have plotted the proper rooms for private events. It is constantly making suggestions and making sure we're in the right time slots for turning tables. For our FOH manangers, it is very easy to train on which makes it less time consuming in the host training process. Guest center is also a great hub to check reviews, see your seating from an app on your phone and make any changes on the go. Love the pop up function and notes section to make sure our hosts have all the information they need. OTrestaurant.com is also wonderful to make sure we have all the right marketing tools turned on and become available to our guests. It is important that our guests have an ease of use to make a reservation and with the bonus points they receive from booking on open table it is just a plus for us to use the software.

Nachteile

Not a con, but we would love to see Open Table integrate with private dining software to make plotting private events faster.

Antwort von OpenTable

Hi Kathryn, thanks so much for taking the time to write a review!

5 von 686 Bewertungen angezeigt Alle Bewertungen

OpenTable Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über OpenTable.

OpenTable bietet folgende Kostenpläne an:

  • Beginnt ab:
  • Preismodell: Abonnement
  • Gratis Testen: Nicht verfügbar

Basic Plan (includes reservations, custom profile and listing, guest database & tags & notes, marketing tools, reviews management & analysis, experiences, post-dining surveys, and takeout ordering): $29/month + $1.50 per network cover + $0.25/cover or $49 flat fee for reservations on business website + 2% service fee for takeout and experiences. Core Plan (all Basic features + table management, waitlist, availability controls, inventory, and POS integration): $249/month + $1 per network cover + free reservations on business website + 2% service fee for takeout and experiences. Pro Plan (all Basic & Core features + automated email campaigns, guest preferences, guest profiles, and staff scorecards): $449/month + $1 per network cover + free reservations on business website + 2% service fee for takeout and experiences. All plans include access to boost campaigns, Bonus Points, reporting and mobile apps, integrations, and guest booking management tools.

Wir haben keine Informationen über die Funktionen von OpenTable

OpenTable hat die folgenden typischen Kunden:

Selbstständig, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

Wir haben keine Informationen darüber, welche Sprachen OpenTable unterstützt

OpenTable unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Wir haben keine Informationen darüber, welche Integrationen OpenTable hat

OpenTable bietet folgende Optionen für Kundensupport:

Wissensdatenbank, Telefon-Support, Chat

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