--- description: Ausführliche Erfahrungsberichte zu HelpSpace mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche HelpSpace mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpSpace Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/287/help-desk-ticketing/software) > [HelpSpace](/software/2049069/helpspace) # HelpSpace Canonical: https://www.getapp.de/software/2049069/helpspace Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.getapp.de/software/2049069/helpspace?page=2) > Optimiere Deinen Kundensupport mit HelpSpace’s visuell ansprechender Lösung für KMUs, mit Features wie Tickets, Tasks, Docs, Widget und vielfältigen Integrationsmöglichkeiten. > > Bewertung: **4.8/5** von 30 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Hauptvorteile von HelpSpace HelpSpace ist eine sehr performante und leicht zu bedienende Helpdesk Software, in der es Spaß macht zu arbeiten. Es ist wohl strukturiert und besitzt viele Integrationen innerhalb und außerhalb der Anwendung. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 30 Nutzerbewertungen | | Bedienkomfort | 4.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 5.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: HelpSpace - **Gegründet**: 2018 ## Gewerblicher Kontext - **Startpreis**: 25,00 € - **Preismodell**: (Kostenlose Testversion) - **Preisinformationen**: Wir bieten flexible Pläne an, welche Du mit Add-ons individuell erweitern kannst. - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Unterstützte Sprachen**: Chinesisch, Deutsch, Englisch, Französisch, Italienisch, Niederländisch, Polnisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - @mentions - API - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Aufgaben-Fortschrittsverfolgung - Aufgabenliste - Aufgabenmanagement - Aufgabenmanagement - Aufgabenplanung - Aufgabenplanung - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - Bug-/Problemerfassung - Catalog Management - Checklists - Content-Management - Customer Communication ## Integrationen (4 insgesamt) - Shopify - Slack - Webhook Relay - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Chat ## Category - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [Kundensupport Software](https://www.getapp.de/directory/562/customer-support/software) - [Agiles Projektmanagement Tools](https://www.getapp.de/directory/596/agile-project-management/software) - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) - [Bugtracker](https://www.getapp.de/directory/1003/bug-tracking/software) ## Alternativen 1. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3425 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.de/software/90378/salesforce) — 4.4/5 (18782 reviews) 3. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1781 reviews) 5. [LiveChat](https://www.getapp.de/software/8385/livechat) — 4.6/5 (1723 reviews) ## Nutzerbewertungen ### "A beautiful Customer Support solution for dummies." — 5.0/5 > **Vivek** | *8. Januar 2021* | Grafikdesign | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Customer care and Help desk solutions should be simple to use. Servicing client is a tough task and a software should make you life easier and this is exactly what HelpSpace does. This too with a beautiful and well thought out UI. Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. If UI and UX means anything to you just get this. > > **Nachteile**: There are small bugs and issues here and there but this is understandable as this is still a growing product. One time I faced a 503 error on my help page while setting it up. I emailed support regarding this and my issue was resolved within 20 minutes. > > Exceptional Customer Care and a team who is open to feedback is a key factor for me to recommend HelpSpace. A good start, beautiful UI/UX, easy to navigate front and back end and a easy to reach and responsive support team, if you are looking for this you can't go wrong with Helpspace. This has potential to be among big player in next few years. ----- ### "Just what we needed, great results\!" — 5.0/5 > **Slava** | *11. Januar 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Customer support is great. Software is very simple to use, you can connect with emails in a minute. It's very intuitive and simple. > > **Nachteile**: There might be very minor cons that most of startup has in the beginning, but it should be sorted soon with good support. > > This is what we were looking for with our small team of multi task users. Task assignment is working great. Teams, folders - it's awesome\! ----- ### "Hooray for Helpspace\!" — 4.0/5 > **Sarah** | *19. Mai 2020* | Personalbeschaffung & -besetzung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: HelpSpace really has simplified our inbox clutter and streamlined our communication with our clients. It's easy to use interface makes it simple for our team to collaborate and assign tickets so we don't double up on any responses. Their new Docs feature is really great as well. Now we can keep all our support in one place with a thorough knowledge base for our clients to access; although as a design freak, I'd love to have a few more options to make it look prettier, such as the ability to add icons to my categories. But the functionality works well. Helpspace's support is very responsive - if you have questions, you are always covered with their amazing support team and they happily include valid suggestions into their roadmap. Overall, we are very, very happy with helpspace\! > > **Nachteile**: I struggle to use the search function to locate old tickets or previous communications that I've had with clients - which is something we have to do often. Some room for improvement here, but their support team have been transparent about this already being on their radar and more advanced features are coming soon, which I look forward to seeing. ----- ### "Nice customer support" — 5.0/5 > **Cyril** | *20. Mai 2020* | Internet | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Helpspace is very nice and agreeable to use, with a great user interface. The team is really great, responds very quickly, and is open to suggestions, which is nice. Helpspace works great for my use case\! > > **Nachteile**: Nothing much. The view between "Assigned" and "Mine" could be merged into one, but that's just more an opinion than a con :) ----- ### "So far I'm so impressed\!" — 5.0/5 > **Clayton** | *22. Januar 2021* | Internet | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: HelpSpace has been amazing to use so far. It is really easy to set up and navigate. It has a very user friendly user interface and so far I've found zero bugs. I really like the ticketing system and in particular that when you respond to a ticket HelpSpace automatically marks the ticket as "waiting". I'm really happy with the design options that let you match your brand on your hosted help site. The doc editor is great and bug free as well. The ticket rules are really powerful as well. > > **Nachteile**: The doc editor is simple and could use a few more widgets but they are already working on improving that. > > Amazing interface and bug free solution for email support and help docs. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.getapp.de/software/2049069/helpspace?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/2049069/helpspace) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Strukturierte Daten