HelpSpace

I love how well made this helpdesk is, it's clear and super easy to use. Setup took me less than 5 minutes with very clear instructions and great customer service. I've not been using it long and already I'm a big fan.

None - I've looked and cannot find any cons to this amazing software.

HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionaly you need to pay an extra monthly fee for almost every single feature in Help Scout! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper!. Another advantage we have found in investing in and switching to HelpSpace is that their team has big plans for this platform, and they are rapidly developing & adding new features. Their support team is top-notch as well. The bottom line is is you looking for a support powerhouse, HelpSpace should be your weapon of choice. We can’t recommend it highly enough!

I genuinely don't have a bad thing to say about HelpSpace HelpSpace. It’s a truly solid support platform. It just needs some more integrations with other apps.

• Multiple channels in one place to filter and guide topic related questions and always keep track.

• Knowledge base and E-Documentation feature

• Fast platform and reliable and efficient workflows

• All you need to kickstart your business without wasting time in learning or clicking

• No direct message / Chat Now - feature (but that's on top of the roadmap) https://supportcenter.helpspace.com/article/148/roadmap

• Some minor graphics glitches (e.g. headline line break in blog module) that are all fixed in no-time (had more but sent them a message two days ago and yesterday they were already fixed)

• No option to select custom main color (for branding) - but that's not really important

• Local german translation not 100% ready (but that's no problem as we mostly have international clients)

Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature.

At the moment, I haven't found anything that I don't like. However if there is one thing I would like to request, it would be to make every feature with a responsive layout so I can easily edit even my documentation on my mobile device. (currently the ticketing feature is responsive and works well on the mobile)