Über HelpSpace
HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the market, the software provides users with features such as an intuitive interface, team inboxes, self-service sites, and multiple inbound channels.
Preisoptionen ab:
25,00 $/Monat
- Kostenlose Version
- Gratis Testen
- Abonnement
Die 5 Top-Alternativen zu HelpSpace
Geräte
Unternehmensgröße
Märkte
Deutschland
Unterstützte Sprachen
Deutsch, Englisch, Französisch, Italienisch, Niederländisch, Portugiesisch, Spanisch und 2 weitere
Preisoptionen ab:
25,00 $/Monat
- Kostenlose Version
- Gratis Testen
- Abonnement
Die 5 Top-Alternativen zu HelpSpace
Bilder
Funktionen
Gesamtzahl der Funktionen von HelpSpace: 16
- Alarmfunktion / Benachrichtigungen
- Automatisiertes Routing
- Berichterstattung / Analyse
- Berichterstattung und Statistik
- E-Mail-Management
- Hilfe Desk-Management
- Kundendatenbank
- Kundenspezifisches Branding
- Makros/Antwortvorlagen
- Multi-Channel-Kommunikation
- Self-Service Portal
- Supportticket-Management
- Ticket-Management
- Verfolgen von Support-Tickets
- Verfolgung von Interaktionen
- Wissensbasis-Management
Alternativen
Help Scout
Freshdesk
Zendesk
Intercom
Nutzerbewertungen
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- Branche: Internet
- Untern. Größe: Selbstständig
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Finally a simple ticket system that covers the essentials we need
Bewertet am 16.1.2021
Vorteile
Many of today's ticketing systems are still too complex with a messy interface. Helpspace is completely the opposite.
Helpspace has just what it takes. It appears that the new features are well thought out and useful: for example the rules in beta (if that does that).
Truly an efficient ticketing system for small businesses. This saas gets to the point and does it well.
Nachteile
Channels (emails) plans could be adapted when when several mails are used for the same service.
In Betracht gezogene Alternativen
FreshdeskZuvor genutzte Software
Zendesk- Branche: Design
- Untern. Größe: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
A beautifully simple customer support system
Bewertet am 17.2.2021
Vorteile
HelpSpace had everything I needed to start a customer support system with limited time and resources. In a few clicks, I have a fully searchable knowledge base with my own branding and custom domain, saving me weeks. As well as help centre, there's also the option to host blog and documentation sites too - so if you have product updates, or technical documentation, you can have a separate website for each.
As well as documentation, you get a customisable contact form/widget that doubles up as a pretty amazing ticketing system. My customers to get in touch, and I don't have to get lost in emails thanks to the system. It's pretty straight forward to set up, but their customer support is great and their documentation is pretty complete if you get stuck.
Probably the best part is how all of this works together and embeds into my site. It's simple to customise and embed, and you can also customise it further using the JavaScript API. It's really flexible, so you can embed your help centre or 'contact us' widget as a large popup modal, or as a smaller widget. For example, my product is a newsletter editor, so on my editor pages, I trigger the HelpSpace modal from a menu item in my own navigation, rather than using their Widget button. Whereas on other pages, I display the floating widget button.
Nachteile
Whilst the app is pretty complete as an early product (at the time of writing this), there are still some smaller features in progress. They have a public roadmap though so you can see what's coming next, or ask the support team who are responsive and helpful in sharing the progress.
Gründe für den Wechsel zu HelpSpace
I found HelpSpace easier to embed, and with great customisation to fit into my app. It's also much more affordable with a pricing tier tailored for individual founders, so I'm not paying for extra bloat and features I don't need (such as live chat – I'm not available for live chat). HelpSpace focuses on ticketing and knowledge base at the moment, and does that well.- Branche: Informationstechnologie & -dienste
- Untern. Größe: 11-50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
A well thought out purpose-built product
Bewertet am 3.3.2021
I have been pleasantly surprised by it. I absolutely love that while it has all the features I...
I have been pleasantly surprised by it. I absolutely love that while it has all the features I need, it is very simple.
Vorteile
Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature.
Nachteile
At the moment, I haven't found anything that I don't like. However if there is one thing I would like to request, it would be to make every feature with a responsive layout so I can easily edit even my documentation on my mobile device. (currently the ticketing feature is responsive and works well on the mobile)
Warum HelpSpace gewählt wurde
Intercom is too bloated and their pricing isn't reasonable for companies like ours.Zuvor genutzte Software
IntercomGründe für den Wechsel zu HelpSpace
The focused features that we needed. The simplicity. The cost.- Branche: Marketing & Werbung
- Untern. Größe: 2-10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
A helpdesk-platform-dream come true
Bewertet am 14.1.2021
If you search for a helpdesk platform that is really easy to use and fast and - most importantly...
If you search for a helpdesk platform that is really easy to use and fast and - most importantly clearly arranged I can tell you: You found it. There are so many different options out there, but most are either cluttered with buttons and text or seem unfinished. Helpdesk is the only tool out there (afaik) that combines that simplicity with a really great UI to give your team a really amazing UX.
My team has mentioned a noticable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast. And nowadays - especially in marketing - timing is key ;)
Furthermore they offer such a great set of 3 amazing tools: Documentation, Help Center, Blog. Documentation is your digital manual for products or services, Help Center is your knowledge base and Blog is ... well a blog. All load very fast, look really professional and work extremely great.
I had nearly no learning curve for my team as they found every option very fast.
CONCLUSION: Helpspace might lack some features in this earlier stage but the features they offer are far beyond most competition. (Especially for the price!) They have an amazing support and development team so I'm sure they will amaze us in every single way in the future.
It's not a huge set of unfinished tools which look and feel unfinished but the preferable less functions work great and are rock-solid. I'll rely my own and my clients businesses on them. And that's helpspace.
Vorteile
• Multiple channels in one place to filter and guide topic related questions and always keep track.
• Knowledge base and E-Documentation feature
• Fast platform and reliable and efficient workflows
• All you need to kickstart your business without wasting time in learning or clicking
Nachteile
• No direct message / Chat Now - feature (but that's on top of the roadmap) https://supportcenter.helpspace.com/article/148/roadmap
• Some minor graphics glitches (e.g. headline line break in blog module) that are all fixed in no-time (had more but sent them a message two days ago and yesterday they were already fixed)
• No option to select custom main color (for branding) - but that's not really important
• Local german translation not 100% ready (but that's no problem as we mostly have international clients)
- Branche: Internet
- Untern. Größe: 2-10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Amazing Simplicity and Functionality
Bewertet am 13.1.2021
Great experience, I had a few setup issues initially and the [SENSITIVE CONTENT HIDDEN] himself...
Great experience, I had a few setup issues initially and the [SENSITIVE CONTENT HIDDEN] himself solve me the problem in less then 30 minutes.
Vorteile
This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the "site" for a knowledge base functionality is a must and it correlates with the agent taking the cases! Awesome, the support is excellent!!
Nachteile
More integrations like whatsapp would be great and I know they have some under they roadmap
HelpSpace Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über HelpSpace.F. Welche Preispläne bietet HelpSpace an?
HelpSpace bietet folgende Kostenpläne an:
- Beginnt ab: 25,00 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
Free 15-day trial for all subscription.
F. Wer sind die typischen Nutzer von HelpSpace?
HelpSpace hat die folgenden typischen Kunden:
Selbstständig, 2-10, 11-50, 51-200, 201-500
F: Welche Sprachen werden von HelpSpace unterstützt?
HelpSpace unterstützt die folgenden Sprachen:
Deutsch, Englisch, Französisch, Italienisch, Niederländisch, Portugiesisch, Spanisch
F. Unterstützt HelpSpace mobile Geräte?
HelpSpace unterstützt die folgenden Geräte:
F. Mit welchen anderen Applikationen integriert HelpSpace?
Wir haben keine Informationen darüber, welche Integrationen HelpSpace hat
F. Welche Varianten der Kundenbetreuung bietet HelpSpace an?
HelpSpace bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, Wissensdatenbank, Chat
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