Über HelpSpace

HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the market, the software provides users with features such as an intuitive interface, team inboxes, self-service sites, and multiple inbound channels.

Preisoptionen ab:

25,00 $/Monat

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu HelpSpace

Geräte

Unternehmensgröße

S M L

Märkte

Deutschland

Unterstützte Sprachen

Deutsch, Englisch, Französisch, Italienisch, Niederländisch, Portugiesisch, Spanisch

Preisoptionen ab:

25,00 $/Monat

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu HelpSpace

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Funktionen

Gesamtzahl der Funktionen von HelpSpace: 16

  • Alarmfunktion / Benachrichtigungen
  • Automatisiertes Routing
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • E-Mail-Management
  • Hilfe Desk-Management
  • Kundendatenbank
  • Kundenspezifisches Branding
  • Makros/Antwortvorlagen
  • Multi-Channel-Kommunikation
  • Self-Service Portal
  • Supportticket-Management
  • Ticket-Management
  • Verfolgen von Support-Tickets
  • Verfolgung von Interaktionen
  • Wissensbasis-Management

Alternativen

Help Scout

4,7
Nr. 1 Alternative zu HelpSpace
Help Scout ist eine Kundenservice-Helpdesk-Software für Unternehmen jeder Größe. Nutzer können abteilungsübergreifend...

Freshdesk

4,5
Nr. 2 Alternative zu HelpSpace
Freshdesk ist eine cloudbasierte Omnichannel-Kundendienstsoftware für Unternehmen jeder Größe mit Lösungen, die die...

Zendesk

4,4
Nr. 3 Alternative zu HelpSpace
Zendesk ist die weltweit führende Cloud-basierte Service-Software-Lösung, der über 40.000 Organisationen vertrauen....

Intercom

4,5
Nr. 4 Alternative zu HelpSpace
Intercom ist die erste Conversational-Relationship-Plattform, die es Unternehmen ermöglicht, über eine einheitliche...

Nutzerbewertungen

Gesamtbewertung

4,9 /5
(22)
Preis-Leistungs-Verhältnis
5/5
Funktionen
4,5/5
Bedienkomfort
5/5
Kundenbetreuung
5/5

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Zeigt 5 von 22 Bewertungen
Gerardo M.
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent product, easy to use and bug free

Bewertet am 16.2.2022

I highly recommend it if you are looking for a simple ticket system. It has really helped me...

I highly recommend it if you are looking for a simple ticket system. It has really helped me organize my agency's support system much better.

Vorteile

I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software.

Nachteile

I would really like to see the option to add tasks. I am looking forward to seeing how they will incorporate tasks into the ticketing system but I am confident that it will be very well developed. Personally, it is the only functionality that is missing. I also think that the reports could be a little more complete. Perhaps to be able to see the information by company and not by user.

Max W.
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

HelpSpace is an excellent all-in-one solution that will handle all of your customer support...

Bewertet am 5.5.2022

HelpSpace truly helped with solving these problems in our company:
Hosting our technical help...

HelpSpace truly helped with solving these problems in our company:
Hosting our technical help document.
Creating Help centers and hubs for our saas products.
Managing all of our support emails all in one dashboard.
Making our company support experience seamless.

Vorteile

HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionaly you need to pay an extra monthly fee for almost every single feature in Help Scout! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper!. Another advantage we have found in investing in and switching to HelpSpace is that their team has big plans for this platform, and they are rapidly developing & adding new features. Their support team is top-notch as well. The bottom line is is you looking for a support powerhouse, HelpSpace should be your weapon of choice. We can’t recommend it highly enough!

Nachteile

I genuinely don't have a bad thing to say about HelpSpace HelpSpace. It’s a truly solid support platform. It just needs some more integrations with other apps.

Etienne B.
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Value for money

Bewertet am 28.1.2022

Quick and simple. Very affordable.

Quick and simple. Very affordable.

Vorteile

Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well). For the price you pay, you get a good amount of software.

Nachteile

Helpspace does sometimes lacks features or professional UX that more advanced (and more expensive software) has. But for starting companies is a great choice.

David M.
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Slick EU based alternative to HelpScout

Bewertet am 7.2.2022

Straightforward to setup and has been reliable so far.

Straightforward to setup and has been reliable so far.

Vorteile

EU based servers / GDPR compliant. The product has a decent polished UI that's easy for non-technical support agents to use. Given the price it's tremendous value.

Nachteile

At the time of writing it's a fairly new piece of software so it would be unfair to criticise a lack of advanced features. It appears that an intercom style "Chat" widget and more advanced "rules" are on the roadmap.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Design
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A beautifully simple customer support system

Bewertet am 17.2.2021

Vorteile

HelpSpace had everything I needed to start a customer support system with limited time and resources. In a few clicks, I have a fully searchable knowledge base with my own branding and custom domain, saving me weeks. As well as help centre, there's also the option to host blog and documentation sites too - so if you have product updates, or technical documentation, you can have a separate website for each.

As well as documentation, you get a customisable contact form/widget that doubles up as a pretty amazing ticketing system. My customers to get in touch, and I don't have to get lost in emails thanks to the system. It's pretty straight forward to set up, but their customer support is great and their documentation is pretty complete if you get stuck.

Probably the best part is how all of this works together and embeds into my site. It's simple to customise and embed, and you can also customise it further using the JavaScript API. It's really flexible, so you can embed your help centre or 'contact us' widget as a large popup modal, or as a smaller widget. For example, my product is a newsletter editor, so on my editor pages, I trigger the HelpSpace modal from a menu item in my own navigation, rather than using their Widget button. Whereas on other pages, I display the floating widget button.

Nachteile

Whilst the app is pretty complete as an early product (at the time of writing this), there are still some smaller features in progress. They have a public roadmap though so you can see what's coming next, or ask the support team who are responsive and helpful in sharing the progress.

In Betracht gezogene Alternativen

Freshdesk, Help Scout, Intercom und Zendesk

Gründe für den Wechsel zu HelpSpace

I found HelpSpace easier to embed, and with great customisation to fit into my app. It's also much more affordable with a pricing tier tailored for individual founders, so I'm not paying for extra bloat and features I don't need (such as live chat – I'm not available for live chat). HelpSpace focuses on ticketing and knowledge base at the moment, and does that well.
5 von 22 Bewertungen angezeigt Alle Bewertungen

HelpSpace Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über HelpSpace.

HelpSpace bietet folgende Kostenpläne an:

  • Ab: 25,00 $/Monat
  • Preismodell: Abonnement
  • Gratis Testen: Verfügbar

Free 15-day trial for all subscription.

HelpSpace hat die folgenden typischen Kunden:

Selbstständig, 2-10, 11-50, 51-200, 201-500

HelpSpace unterstützt die folgenden Sprachen:

Deutsch, Englisch, Französisch, Italienisch, Niederländisch, Portugiesisch, Spanisch

HelpSpace unterstützt die folgenden Geräte:

Wir haben keine Informationen darüber, welche Integrationen HelpSpace hat

HelpSpace bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, Wissensdatenbank, Chat

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