Über HelpSpace

HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the market, the software provides users with features such as an intuitive interface, team inboxes, self-service sites, and multiple inbound channels.

Preisoptionen ab:

25,00 $/Monat

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu HelpSpace

Typische Kunden

  • Freie Mitarbeiter
  • Kleine Unternehmen (2–50)
  • Mittelgroße Unternehmen (51–500)
  • Großunternehmen (500 und mehr)

Einsatz

  • Cloudbasiert
  • On-Premise (vor Ort)

Erhältlich in diesen Ländern

Deutschland

Unterstützte Sprachen

Deutsch, Englisch, Französisch, Italienisch, Niederländisch , Portugiesisch, Spanisch

Preisoptionen ab:

25,00 $/Monat

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu HelpSpace

Bilder

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Funktionen

Gesamtzahl der Funktionen von HelpSpace: 12

  • Automatisiertes Routing
  • Berichterstattung / Analyse
  • E-Mail-Management
  • Kundendatenbank
  • Kundenspezifisches Branding
  • Makros/Antwortvorlagen
  • Multi-Channel-Kommunikation
  • Self-Service Portal
  • Supportticket-Management
  • Ticket-Management
  • Verfolgung von Interaktionen
  • Wissensbasis-Management

Alternativen

Zoho Desk

4,5
Nr. 1 Alternative zu HelpSpace
Zoho Desk ist eine cloudbasierte Helpdesk-Plattform, die Unternehmen jeder Größe bei der Verwaltung des Kundenservice...

Drift

4,5
Nr. 2 Alternative zu HelpSpace
Drift ist eine cloudbasierte Live-Chat-Lösung für Vertriebs- und Marketingteams, die auch einen KI-basierten Chat Bot,...

LiveAgent

4,7
Nr. 3 Alternative zu HelpSpace
LiveAgent ist eine webbasierte Helpdesk-Lösung, die die Verwaltung von Support-Tickets aus mehreren Kanälen ermöglicht,...

Zendesk Suite

4,4
Nr. 4 Alternative zu HelpSpace
Zendesk ist die weltweit führende Cloud-basierte Service-Software-Lösung, der über 40.000 Organisationen vertrauen....

Nutzerbewertungen

Gesamtbewertung

4,8 /5
(24)
Preis-Leistungs-Verhältnis
5,0/5
Funktionen
4,5/5
Bedienkomfort
4,9/5
Kundenbetreuung
4,9/5

Hast du HelpSpace bereits?

Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 24 Bewertungen
Ashley
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

An amazing helpdesk that is beautifully designed!

Bewertet am 1.11.2022

While looking for a suitable helpdesk solution for my startup I compared all the big named...

While looking for a suitable helpdesk solution for my startup I compared all the big named providers, all of which provide free plans for startups but restrict certain features that are important. After approaching HelpSpace and getting a response within minutes I was setup and ready to go. As I've already said it's a beautifully designed product that works incredibly well. So, if you are looking for a helpdesk or are looking to move...check them out!

Vorteile

I love how well made this helpdesk is, it's clear and super easy to use. Setup took me less than 5 minutes with very clear instructions and great customer service. I've not been using it long and already I'm a big fan.

Nachteile

None - I've looked and cannot find any cons to this amazing software.

In Betracht gezogene Alternativen

Freshdesk und Zoho Desk

Gründe für den Wechsel zu HelpSpace

Great customer service that responds within minutes and a great product.
Max
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

HelpSpace is an excellent all-in-one solution that will handle all of your customer support...

Bewertet am 5.5.2022

HelpSpace truly helped with solving these problems in our company:
Hosting our technical help...

HelpSpace truly helped with solving these problems in our company:
Hosting our technical help document.
Creating Help centers and hubs for our saas products.
Managing all of our support emails all in one dashboard.
Making our company support experience seamless.

Vorteile

HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionaly you need to pay an extra monthly fee for almost every single feature in Help Scout! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper!. Another advantage we have found in investing in and switching to HelpSpace is that their team has big plans for this platform, and they are rapidly developing & adding new features. Their support team is top-notch as well. The bottom line is is you looking for a support powerhouse, HelpSpace should be your weapon of choice. We can’t recommend it highly enough!

Nachteile

I genuinely don't have a bad thing to say about HelpSpace HelpSpace. It’s a truly solid support platform. It just needs some more integrations with other apps.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Design
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A beautifully simple customer support system

Bewertet am 17.2.2021

Vorteile

HelpSpace had everything I needed to start a customer support system with limited time and resources. In a few clicks, I have a fully searchable knowledge base with my own branding and custom domain, saving me weeks. As well as help centre, there's also the option to host blog and documentation sites too - so if you have product updates, or technical documentation, you can have a separate website for each.

As well as documentation, you get a customisable contact form/widget that doubles up as a pretty amazing ticketing system. My customers to get in touch, and I don't have to get lost in emails thanks to the system. It's pretty straight forward to set up, but their customer support is great and their documentation is pretty complete if you get stuck.

Probably the best part is how all of this works together and embeds into my site. It's simple to customise and embed, and you can also customise it further using the JavaScript API. It's really flexible, so you can embed your help centre or 'contact us' widget as a large popup modal, or as a smaller widget. For example, my product is a newsletter editor, so on my editor pages, I trigger the HelpSpace modal from a menu item in my own navigation, rather than using their Widget button. Whereas on other pages, I display the floating widget button.

Nachteile

Whilst the app is pretty complete as an early product (at the time of writing this), there are still some smaller features in progress. They have a public roadmap though so you can see what's coming next, or ask the support team who are responsive and helpful in sharing the progress.

In Betracht gezogene Alternativen

Freshdesk, Help Scout, Intercom und Zendesk Suite

Gründe für den Wechsel zu HelpSpace

I found HelpSpace easier to embed, and with great customisation to fit into my app. It's also much more affordable with a pricing tier tailored for individual founders, so I'm not paying for extra bloat and features I don't need (such as live chat – I'm not available for live chat). HelpSpace focuses on ticketing and knowledge base at the moment, and does that well.
Mario
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A helpdesk-platform-dream come true

Bewertet am 14.1.2021

If you search for a helpdesk platform that is really easy to use and fast and - most importantly...

If you search for a helpdesk platform that is really easy to use and fast and - most importantly clearly arranged I can tell you: You found it. There are so many different options out there, but most are either cluttered with buttons and text or seem unfinished. Helpdesk is the only tool out there (afaik) that combines that simplicity with a really great UI to give your team a really amazing UX.

My team has mentioned a noticable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast. And nowadays - especially in marketing - timing is key ;)

Furthermore they offer such a great set of 3 amazing tools: Documentation, Help Center, Blog. Documentation is your digital manual for products or services, Help Center is your knowledge base and Blog is ... well a blog. All load very fast, look really professional and work extremely great.
I had nearly no learning curve for my team as they found every option very fast.

CONCLUSION: Helpspace might lack some features in this earlier stage but the features they offer are far beyond most competition. (Especially for the price!) They have an amazing support and development team so I'm sure they will amaze us in every single way in the future.

It's not a huge set of unfinished tools which look and feel unfinished but the preferable less functions work great and are rock-solid. I'll rely my own and my clients businesses on them. And that's helpspace.

Vorteile

• Multiple channels in one place to filter and guide topic related questions and always keep track.

• Knowledge base and E-Documentation feature

• Fast platform and reliable and efficient workflows

• All you need to kickstart your business without wasting time in learning or clicking

Nachteile

• No direct message / Chat Now - feature (but that's on top of the roadmap) https://supportcenter.helpspace.com/article/148/roadmap

• Some minor graphics glitches (e.g. headline line break in blog module) that are all fixed in no-time (had more but sent them a message two days ago and yesterday they were already fixed)

• No option to select custom main color (for branding) - but that's not really important

• Local german translation not 100% ready (but that's no problem as we mostly have international clients)

Gaurabh
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

A well thought out purpose-built product

Bewertet am 3.3.2021

I have been pleasantly surprised by it. I absolutely love that while it has all the features I...

I have been pleasantly surprised by it. I absolutely love that while it has all the features I need, it is very simple.

Vorteile

Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature.

Nachteile

At the moment, I haven't found anything that I don't like. However if there is one thing I would like to request, it would be to make every feature with a responsive layout so I can easily edit even my documentation on my mobile device. (currently the ticketing feature is responsive and works well on the mobile)

In Betracht gezogene Alternativen

Drift und Zendesk Suite

Warum HelpSpace gewählt wurde

Intercom is too bloated and their pricing isn't reasonable for companies like ours.

Zuvor genutzte Software

Intercom

Gründe für den Wechsel zu HelpSpace

The focused features that we needed. The simplicity. The cost.
5 von 24 Bewertungen angezeigt Alle Bewertungen

HelpSpace Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über HelpSpace.

HelpSpace bietet folgende Kostenpläne an:

  • Ab: 25,00 $/Monat
  • Preismodell: Abonnement
  • Gratis Testen: Verfügbar

Free 15-day trial for all subscription.

HelpSpace hat die folgenden typischen Kunden:

Selbstständig, 2-10, 11-50, 51-200, 201-500

HelpSpace unterstützt die folgenden Sprachen:

Deutsch, Englisch, Französisch, Italienisch, Niederländisch, Portugiesisch, Spanisch

HelpSpace unterstützt die folgenden Geräte:

Wir haben keine Informationen darüber, welche Integrationen HelpSpace hat

HelpSpace bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, Wissensdatenbank, Chat

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