Über RepairShopr

RepairShopr helps repair shops, plumbing agencies, painting contractors, HVAC services, and other businesses streamline invoicing, marketing, CRM, ticketing, and point of sale (POS) operations via a unified portal. The platform includes a self-service portal, which lets customers view and check invoices and service status and approve or decline repair estimates.

RepairShopr allows organizations to take notes, maintain a contact database, monitor customer credits, generate barcodes, and store invoices and billing summaries for reference. Administrators can automatically calculate repair costs and handle multiple cash registers. Teams can also utilize the inventory management functionality to track returns and multiple batches and view vendor details.

Preisoptionen ab:

59,99 $/Monat

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Geräte

Unternehmensgröße

S M L

Märkte

Vereinigte Staaten

Unterstützte Sprachen

Englisch

Preisoptionen ab:

59,99 $/Monat

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Bilder

RepairShopr Software - 1
RepairShopr Software - 2
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RepairShopr Software - 1
RepairShopr Software - 2

Funktionen

Gesamtzahl der Funktionen von RepairShopr: 68

  • Abrechnung & Rechnungsstellung
  • Anfrage-Eskalation
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Aufnahmemanagement
  • Barcode / Tickets scannen
  • Barcode-/Etikettenmanagement
  • Bestandskontrolle
  • Bestell-Automatisierung
  • Beurteilungsmanagement
  • CRM
  • Dokumentenspeicher
  • E-Commerce-Management
  • E-Mail Marketing
  • E-Mail-Antworten-Kontrolle
  • E-Mail-Management
  • Elektronische Unterschrift
  • FAQ
  • Für HLK-Unternehmen
  • Großhändler-Management
  • Interne Chat-Integration
  • Inventarverwaltung
  • Job-Management
  • Kalender-/Erinnerungssystem
  • Kassensysteme für Einzelhandel
  • Katalogisierung / Kategorisierung
  • Kontakt-Datenbank
  • Kontaktmanagement
  • Kundenbetreuung
  • Kundendatenbank
  • Kundendienst-Analyse
  • Kundendienst-Historie
  • Kundenhistorie
  • Kundenkonten
  • Leadmanagement
  • Lieferanten-Management
  • Marketing-Automatisierung
  • Mehrere Geschäfte
  • Mehrere Standorte
  • Mobile App
  • Mobiler Zugriff
  • Online-Abrechnung
  • Online-Zeiterfassung
  • Preismanagement
  • Provisionsmanagement
  • Rabattmanagement
  • Rechnungserstellung
  • Rechnungshistorie
  • Reparatur-Nachverfolgung
  • Reparatur-Tickets
  • Retourenmanagement
  • Routing
  • Segmentierung
  • Self-Service Portal
  • Suchen / filtern
  • Techniker-Management
  • Terminplanung
  • Verfolgung von Interaktionen
  • Verkaufsberichte
  • Verkaufspunkt POS
  • Versandmanagement
  • Vertrags-/Lizenz-Management
  • Wartungsplanung
  • Webbasierte Entwicklung
  • Wissensmanagement
  • Zahlungsabwicklung
  • Zahlungseinzug im Außendienst
  • Zugriffsquellen-Verfolgung

Alternativen

ConnectWise Automate

4,1
Nr. 1 Alternative zu RepairShopr
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Zendesk

4,4
Nr. 2 Alternative zu RepairShopr
Zendesk ist die weltweit führende Cloud-basierte Service-Software-Lösung, der über 40.000 Organisationen vertrauen....

Salesforce Sales Cloud

4,4
Nr. 3 Alternative zu RepairShopr
Salesforce Sales Cloud ist eine cloudbasierte CRM-Anwendung von Salesforce. Sales Cloud hilft Vertriebsteams, Deals...

Zoho Desk

4,5
Nr. 4 Alternative zu RepairShopr
Zoho Desk ist eine cloudbasierte Helpdesk-Plattform, die Unternehmen jeder Größe bei der Verwaltung des Kundenservice...

Nutzerbewertungen

Gesamtbewertung

4,6 /5
(121)
Preis-Leistungs-Verhältnis
4,5/5
Funktionen
4,4/5
Bedienkomfort
4,4/5
Kundenbetreuung
4,4/5

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Eine Bewertung schreiben
Zeigt 5 von 121 Bewertungen
Christian B.
Gesamtbewertung
  • Branche: Computer-Hardware
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!

Bewertet am 11.9.2018

I have jumped from many different customer management systems, each one does it own unique thing....

I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.

Vorteile

-Automated personalization customer follow-up saves a bunch of time
-Asset Tracking
-Tickets that are trackable for each customer profile
-Continued updates to enhance the entire product
-Inventory Tracking
-Estimates
-Multiple Integrations with your website for
-Parts Tracking
-Leads and turning those leads in to sales
There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

Nachteile

-Lack of scheduling an employee(s) although there is a clock in/clock out feature
-Lack of payroll integration, I have to use a separate program for payroll alone
-Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing.
-Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up.
I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

Gary G.
Gesamtbewertung
  • Branche: Computer-Hardware
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

90% coded, but A+ For Effort!

Bewertet am 25.7.2019

I switched over to this from another product that was outdated and unliked; RepairShopr has done...

I switched over to this from another product that was outdated and unliked; RepairShopr has done great work on their product so far, but I'm hoping a finished product comes out sooner rather than later!

Vorteile

Once you learn how to use the software correctly, checking customers in and out is a breeze! It's very fluid, with adding customer data, device information, and payment being integrated all into the few screens. There are a lot of places to leave notes, receive notifications, and even interact with customers via email and text messages. Super useful!

Nachteile

It feels like the software is ALMOST complete, but not quite. I frequently encounter bugs in a few trouble areas at least once a week (thankfully it never happens in important transaction areas) but it's a little frustrating to not be able to load certain pages or write information without refreshing the application a few times.

Aashish S.
Gesamtbewertung
  • Branche: Computer-Hardware
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

No remedy with issues

Bewertet am 12.5.2022

Unpleasant

Unpleasant

Vorteile

There are no pros, just unpleasant dealings every single time

Nachteile

No support for more than one year regarding square integration

Terrell M.
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Good all around Customer management Software

Bewertet am 18.9.2019

I wish I would have tested it thoroughly before investing but I have not found many other software...

I wish I would have tested it thoroughly before investing but I have not found many other software that does all that it does so I'm ok with it.

Vorteile

It has lot's of features inventory management, helpdesk and ticketing system, email marketing, POS and numerous integrations that make this feature rich.

Nachteile

Some of the features are limited and payment gateway options are somewhat limited. It's a good mix of services but you have to put time and money into it raising the cost in one way or another

In Betracht gezogene Alternativen

Zoho CRM, Zoho Desk und Zendesk

Gründe für den Wechsel zu RepairShopr

Overall feature rich with easy pricing structure
Joe K.
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Love RepairShopr

Bewertet am 23.2.2021

Overall, experience has been very positive. It took a while to find a software that checked all the...

Overall, experience has been very positive. It took a while to find a software that checked all the boxes we needed.

Vorteile

I use RepairShopr with a client that runs a service business. RepairShopr has made it much simpler to convert leads to tickets, to estimates and invoices. The automation the software allows saves us a lot of time that used to be taken up with busy work.

Nachteile

While the templates are very customizable, the design capabilities of the email portal leaves some to be desire (can't format certain emails).

In Betracht gezogene Alternativen

RepairDesk und Salesforce Sales Cloud

Gründe für den Wechsel zu RepairShopr

Operated in a niche closest to what we needed.
5 von 121 Bewertungen angezeigt Alle Bewertungen

RepairShopr Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über RepairShopr.

RepairShopr bietet folgende Kostenpläne an:

  • Ab: 59,99 $/Monat
  • Preismodell: Abonnement
  • Gratis Testen: Verfügbar

This price is subject to change. For the most up-to-date pricing please visit https://www.repairshopr.com/pricing.

RepairShopr hat die folgenden typischen Kunden:

Selbstständig, 2-10, 11-50, 51-200, 201-500

RepairShopr unterstützt die folgenden Sprachen:

Englisch

RepairShopr unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

RepairShopr kann in folgende Anwendungen integriert werden:

Authorize.Net, Domo, Dropbox Business, Flowroute, Formstack Forms, Google Calendar, IT Glue, Kabuto, Mailchimp, Microsoft 365, Microsoft Teams, N-central, PayPal, QuickBooks, ShipRush, ShipStation, Slack, Square Payments, Stripe, TeamViewer, Toggl Track, Twilio, Watchman Monitoring, WooCommerce, Worldpay, Xero, Zapier

RepairShopr bietet folgende Optionen für Kundensupport:

FAQ/Forum, Telefon-Support, Chat

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