Hiver arbeitet wie ein vollwertiger Helpdesk, der direkt in Gmail integriert ist. Es bietet dir alles, was du für eine hervorragende Kundenbetreuung benötigst, ohne die Komplexität und Funktionsüberlastung anderer Helpdesk-Produkte.
Hiver wird weltweit von Tausenden Unternehmen eingesetzt und ist eines der beliebtesten Produkte für Gmail und G Suite.
Gemeinsam genutzte Postfächer: Verwalte ein gemeinsames E-Mail-Konto wie support@ oder sales@ in deinem Gmail-Konto. Delegiere E-Mails und behalte den Überblick über Aufgaben.
Freigegebene Labels: Gebe deine Gmail-Labels frei, um E-Mail-Gespräche mit deinem Team zu synchronisieren. Hiver synchronisiert Antworten und liest den Status automatisch.
Kollisionswarnungen: Erhalte Benachrichtigungen, wenn jemand auf eine E-Mail antwortet. Vermeide doppelte und widersprüchliche Antworten.
E-Mail-Notizen: Kommuniziere intern mithilfe von E-Mail-Notizen mit @mentions. Schluss mit verwirrenden CCs, Fwds und BCCs.
Versand zu einem späteren Zeitpunkt: Plane den Versand von E-Mails zu einem späteren Zeitpunkt.
Sales and Support has been very accommodating, friendly, and helpful.
Support is readily available.
I should point out that I didn't give 5 stars under value because the price has increased since my team became a user, and to my knowledge Hiver doesn't support social media monitoring, text etc. unlike much of the support ticketing competition, but maybe that's on the horizon.
Ease of set up, and implementation because it kept the team working in a the G-Suite email platform they were already accustomed to operating in.
Improved Transparency, Communication, and Support between team members.
Hiver is constantly working to improve functionality and add features as new functional use cases come to light.
Limited user restrictions that could pose issues for larger companies with less trust between employees.
Limitations on workflows.
There have been some complications in functionality in certain use cases, that are out of the ordinary, however.... See last sentence under Pros.
Hiver for us has been an accelerator and a generator for new business, just by keeping our team organised. It is the BEST shared inbox app available and we tried 3/4 others in the months before going for Hiver.
The shared mailbox feature is simple to set up and works exactly as you would want it to - as an inbox view-able in the same way by multiple selected users. From there we can assign emails to relevant people (this feature is incredible and makes the email pop up in the users inbox without even the need to navigate to a different folder) and take non relevant emails ou of the folder allowing a seamless workflow between our sales and support team.
The shared mailbox features is incredible and provides exactly what we needed when looking into a viable Email sharing solution for Gmail.
We use the shared mailbox for our info@ and sales@ email addresses and they can be shared seamlessly between colleagues and assigned without any clashing, or duplicate emails being sent out. Works an absolute treat
At times, since the support is only US and India based, the time difference means support is not always available to us UK time.
None. Hiver completely derailed our operations at a period of peak media coverage.
Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support.
I tested out many collaborative email tools before deciding to go with Hiver. I was impressed by the intuitive design, canned response functionality and mobile app. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently. I reached out to Hiver several times over the course of a few days and received no response. This lapse in email functionality coincided with some significant and favorable press coverage - our site traffic was nearly double what it normally was - and yet we went for 10 entire days without a single new client at a time when we would normally have 10-15 new clients typically. I tried for an entire week to engage help from the Hiver team. They insisted - and continue to insist- that their tool does not impact email sending functionality. I would beg to differ. As soon as I uninstalled Hiver, my communications with clients returned to normal. On a final note, to top this off, my team and I are 3 women. When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes'. Highly inept and unprofessional team. Also worst nightmare for a growing startup!
The snooze feature and the shared labels are awesome. The snooze feature makes it very easy to manage your email.
It is at times glitchi. I have had to go to the webpage and launch gmail from there because it did not load regularly with Gmail. The fact that they are raising our rate 4 times what it is now.
This is such a good service. The fact that you can have a shared inbox with other people in the company and use it as a to-do-list is incredible. We use this service religiously.
The only cons i have for this service are little/insignificant things like when you close a ticket and someone responds to say something like 'thank you' it re-opens the ticket. i wish it was smart enough to pick up on things like this and not re-open the ticket.
Weiter unter folgen häufig gestellte Fragen über Hiver.
Hiver bietet folgende Kostenpläne an:
Beginnt ab: 14,00 $/Monat
Kostenlose Testversion: Verfügbar
Hiver bietet die folgenden Funktionen:
Hiver hat die folgenden typischen Kunden:
Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen
Hiver unterstützt die folgenden Sprachen:
Hiver hat folgende Preismodelle:
Hiver unterstützt die folgenden Geräte:
Hiver kann in folgende Anwendungen integriert werden:
Maintenance Care, Slack, Zapier
Hiver bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Wissensdatenbank, Telefon-Support, Video-Anleitungen