Über Froged
Froged ist eine Kundenservice-Engagement- und Kommunikationssoftware, die Unternehmen dabei unterstützt, die Kundenzufriedenheit, das Onboarding von Kunden und den langfristigen Kundenerfolg zu verbessern. Die Software bietet Tools wie In-App-Nachrichten, Verhaltens-E-Mails, Live-Chat und eine Wissensdatenbank. Die Lösung bietet Nutzern eine cloudbasierte, nutzerfreundliche und intuitive Plattform.
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Nutzerbewertungen
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- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great for tracking and understanding users, leads and website visitors
Bewertet am 15.3.2020
I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this...
I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful.
Vorteile
First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.
Nachteile
Native mobile app is not yet where it needs to be, but they are working on a new version.
- Branche: Sportartikel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Like Intercom, but better
Bewertet am 15.3.2021
Vorteile
Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.
Nachteile
It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.
In Betracht gezogene Alternativen
DriftWarum Froged gewählt wurde
We decided to switch off Intercom and move to Froged because we found some limitations to improve email automation scenarios and it was complicate to predict the amount of the next bill.Zuvor genutzte Software
IntercomGründe für den Wechsel zu Froged
We chose Froged over other alternatives because to customer service. We scheduled a demo with each one of those tools and we really appreciated the customer support Froged gave us.- Branche: Internet
- Unternehmensgröße: Selbstständig
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Great Functionalities Better For Deep Integrations
Bewertet am 15.3.2021
The experience so far is great. They are constantly improving the tools and have great support.
The experience so far is great. They are constantly improving the tools and have great support.
Vorteile
I love personalized marketing. Froged allows you to create customer support, customer experience, and marketing automation workflows with personalization in mind.
The team behind is working hard. They often release updates and are open to getting feedback. That's how you built a winner.
Nachteile
In order to get the most out of the tool, you need a developer to integrate it with your own saas platform. There is nothing wrong with this but would prefer an easier way.
My app is not an app with thousands of users. I would like to easily see what each one of the active users is doing. This is possible with Froged, but it's hard to understand the data from a sales and marketing perspective at a glance.
There is nothing wrong with the view Froged offers, so please note that my use case it's probably different from what their average users need.
Warum Froged gewählt wurde
We still use tawk.to for our public-facing website because it is easier to understand what's going on in real-time in order to see what people are reading about and then interact with them proactively. But use Froged for the user-facing pages because it is better for support and user engagement.Zuvor genutzte Software
tawk.toGründe für den Wechsel zu Froged
The team is accessible. You can tell they are improving the tool. I have the option to create auto-messages based on user behavior and triggers.- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Froged is a great tool for user conversion and upsells
Bewertet am 15.5.2020
Great support. Company in Europe! Dedicated team and most important AWESOME and easy-to-use product.
Great support. Company in Europe! Dedicated team and most important AWESOME and easy-to-use product.
Vorteile
The easy way Froged allows creating custom event and tags that get attached to visitor. It's also effortless to communicate with live visitors or segment existing users. Froged has built-in Knowledge base and Updates panel. The information can be sent to visitors inside the chat panel and expanded into a popup. They are currently working on a dedicated full page knowledge base including an updates' timeline. The plugin in can send user automatic message in the chat bubble or via email when certain event/tags are applied to a user.
Nachteile
There isn't much to dislike apart from some minor annoyances but that is a matter of taste. In my case I'd like to have more customizing options of the chat panel layout and an overall reduction of necessary clicks to accomplish tasks. Furthermore, the Froged brand is very playful and I'd like it to be toned down (less Jack-In-The-Box animations etc.) but they are working on these features so this is only a minor note at this point.
Warum Froged gewählt wurde
The livechat! Then the easy segmentation and continues profile building. A simple bot like the one from Continually wasn't converting and people felt that automation was at work.Gründe für den Wechsel zu Froged
Feature for the price! This product is so great at this price point and offers higher value for my goals.- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Software to support my clients thats I can’t do without
Bewertet am 9.3.2021
Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.
Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.
Vorteile
Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted.
The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance.
Knowledge base has got to be my favourite function though. So slick and easy to set up.
Nachteile
I’d appreciate support of other video channels in the future fir the knowledge base.
I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to.
In Betracht gezogene Alternativen
FreshdeskGründe für den Wechsel zu Froged
The modern fresh clean design and multi-function capabilities of it.Froged Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Froged.F. Welche Preispläne bietet Froged an?
Froged bietet folgende Kostenpläne an:
- Ab: 79,00 €/Monat
- Preismodell: Kostenlose Version, Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Froged?
Froged hat die folgenden typischen Kunden:
11–50, 51–200, 201–500, 501–1.000
F: Welche Sprachen werden von Froged unterstützt?
Froged unterstützt die folgenden Sprachen:
Baskisch, Englisch, Portugiesisch, Spanisch
F. Unterstützt Froged mobile Geräte?
Froged unterstützt die folgenden Geräte:
Android (mobil)
F. Mit welchen anderen Applikationen integriert Froged?
Froged kann in folgende Anwendungen integriert werden:
Facebook Ticketing system, Google Chrome, Google Hangouts, Google Meet, Slack, Twilio, WhatsApp, Zapier
F. Welche Varianten der Kundenbetreuung bietet Froged an?
Froged bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, Wissensdatenbank, Chat
Ähnliche Kategorien
Sieh alle für Froged gefundenen Softwarekategorien an.
- Chatbot-Software
- Help-Desk-Software
- Kundenservice Software
- Customer Success Tools
- Kundenzufriedenheit Software
- Live-Chat Software
- CEM Software (Customer Experience Management)
- Kundenengagement Software
- CCM-Software
- Kundensupport Software
- Wissensdatenbank Software
- Conversational Marketing Plattformen
- Retargeting Tools
- Software für Qualitätssicherung für Kontaktcenter
