SpamHero

I want to talk about their support. Yesterday I had a client call to say that emails weren't getting through from a specific vendor and I was asked to white list them. I went in and did that. Very easy. While in there I saw their emails were in fact flagged. I released the emails yet they never came. I reached out to Spam Hero support via chat. They confirmed that the emails were blocked due to a DMARC issue. It's a setting some senders use to prevent others from faking emails from them. I misunderstood and thought it was an issue with the senders email. I emailed my client and suggested they let the sender know that their I.T. department should look into it. A couple hours later I got an email from SpamHero - clarifying that I understood that the problem was in fact on my end. I had to let Google know that all mail was being routed through SpamHero first. Google did not know this so they were thinking these emails were coming through a fake server. The support rep proactively made changes in my account and then sent simple instructions for changes I needed to make in our Google account. Took 3 minutes!

It's this incredible customer support and the effectiveness of the product that makes me want to tell everyone about SpamHero. It's not an expensive product yet their support team took the time to understand my issue and then really make sure I understood it. Very rare these days. If you are tired of wasting hours going through spam, this company will save you hours eve

Overall this is a really good solution and recommend to others.

What I love when Spamhero really fights the virus and ad email

CSR and his service make this beyond 5 stars. I cannot say enough. It's been a while since we had issues to troubleshoot, but it was the best experience troubleshooting tech that I may have had--ever. And my team and I really appreciate how user-friendly and functional it is. Thank you!!!