Brivo Access

The fact that although I have not been properly trained, it is easy to navigate.

I do not like that duplicates can be administered without some type of notification that this is happening.

Security which is totally oversold for its security control which a farse.

Everything. This system is a pain to setup, control, manage and troubleshoot

The app allows you to open a door remotely.

Brivo Classic onair was much more user friendly than the new version. The reporting features are not conducive for large databases. The databases should be able to be sorted more efficiently. When searching for a user name, you have to turn 30 pages of users if the name starts with a commonly used letter.

Ease of use and ability to do an audit to see who comes in and out of the building

The occasional outage. We use the mobile app primarily instead of a pin or physical badge. The app outage is the difference between someone having a "good experience" or "bad experience" at our business. The only other thing that bothers me is the ability to not transfer mobile passes when a user gets a new phone.

I understand it's a security concern from an IT perspective. The blame gets shifted on the staff when it does. If there was a way to manage the issues that cause outages I would wear a brivo shirt to work everyday. (redundancy in the servers that manage the database)