Synchroteam Übersicht

Was ist Synchroteam?

Verwalte mobile Mitarbeiter effizient, vereinfache Geschäftsprozesse und optimiere Kosten.

Synchroteam bietet Tracking, Planung, Versand, Kalender, Job-Management, Reporting, CRM, Invetarmanagement, Time-Tracking, Rechnungsstellung und Google Maps. Cloudbasierte SaaS mit mobilen Apps für iOS und Android. Integration mit Quickbooks, Xero und Zoho CRM.

Die Außendienstmanagement (FSM)/Personaleinsatzplanung-Software eignet sich hervorragend für KMU, mittelständische Unternehmen und Unternehmen in den Bereichen HLK, Elektrik, Inspektion, Schädlingsbekämpfung, Sanitär, Wartung, Terminplanung, Sicherheit und anderen Branchen.

Erstelle deine kostenlose Testversion in weniger als einer Minute und organisiere dich
mit dieser kostengünstigen, leistungsstarken und anpassbaren Lösung für den Außendienst. Live-Support.

Synchroteam Übersicht

Kosten

Beginnt ab
22,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Synchroteam Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika, Kanada, Vereinigtes Königreich, Australien, China und 5 weitere , Indien, Japan, Deutschland, Brasilien, Mexiko
Unterstützte Sprachen
Chinesisch (traditionell), Deutsch, Englisch, Französisch, Italienisch und 8 weitere , Niederländisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Tschechisch, Türkisch

Medien

Schedule Assist
Customer Management
Job Detail
Business Hours
Skills Management
Dashboard Settings
Schedule Assist
Map & Driving
iPhone
Invoice
Videos zu Synchroteam Synchroteam Screenshot: Schedule Assist Synchroteam Screenshot: Customer Management Synchroteam Screenshot: Job Detail Synchroteam Screenshot: Business Hours Synchroteam Screenshot: Skills Management Synchroteam Screenshot: Dashboard Settings Synchroteam Screenshot: Schedule Assist Synchroteam Screenshot: Map & Driving Synchroteam Screenshot: iPhone Synchroteam Screenshot: Invoice

Synchroteam Bewertungen

Synchroteam Bewertungen

Gesamtbewertung
4,5
/
5
Ausgezeichnet
28

Sehr gut
19

Durchschnitt
2

Gering
0

Schlecht
1

Preis-Leistungs-Verhältnis
4,3
Funktionen
4,1
Bedienkomfort
4,3
Kundenbetreuung
4,2
94% haben diese Anwendung empfohlen
Robert Y.

Efficient. Informative. Useful

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority.

I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what.

There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up.

The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information.

The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go.

The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out.

There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive.

Demo the software, you'll like it.


Mit Google übersetzen
Joe L.

Initial review

Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons


Mit Google übersetzen
Ryan P.

Not great, not terrible

Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.


Mit Google übersetzen
Ben W.

Excellent Software with excellent service


Mit Google übersetzen
Reinoudt V.

Very helpful

We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes


Mit Google übersetzen
Robert Y.
Branche: Informationstechnologie & -dienste
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Efficient. Informative. Useful

Täglich für 1-5 Monate genutzt
Bewertet am 22.2.2017
Quelle der Bewertung: Capterra

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority.

I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what.

There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up.

The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information.

The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go.

The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out.

There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive.

Demo the software, you'll like it.

Vorteile

Good Inventory
Good presentation of information
Good mobile app
Easy to use
Customization

Nachteile

missing some features, for example can't search by serial number

Übersetzen auf: Deutsch

Antwort von Synchroteam

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Joe L.
Branche: Telekommunikation
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Initial review

Täglich für 1-5 Monate genutzt
Bewertet am 20.6.2019
Quelle der Bewertung: Capterra

Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Vorteile

Streamlining of my team's dispatching process

Nachteile

Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Übersetzen auf: Deutsch

Antwort von Synchroteam

Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Ryan P.
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Not great, not terrible

Täglich für 1-5 Monate genutzt
Bewertet am 27.12.2017
Quelle der Bewertung: Capterra

Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Vorteile

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Nachteile

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Übersetzen auf: Deutsch

Antwort von Synchroteam

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort

Weiterempfehlungsquote: 0.0/10

Ben W.
Branche: Computer-Software
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Excellent Software with excellent service

Täglich für 1-5 Monate genutzt
Bewertet am 18.8.2019
Quelle der Bewertung: Capterra

Vorteile

The scheduling, the custom job reports, and the automatic sycn with Zoho.
And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Nachteile

It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Übersetzen auf: Deutsch

Antwort von Synchroteam

Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Reinoudt V.
Branche: Informationstechnologie & -dienste
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Very helpful

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 5.11.2019
Quelle der Bewertung: Capterra

We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes

Vorteile

It is simple, crisp & very functional. Well documented and easy to set up. Open and easy to integrate with partners and own applications.

Nachteile

The color schemes of the planboard could be easier on the eyes.

Übersetzen auf: Deutsch

Antwort von Synchroteam

Thank you Reinoudt for reviewing Synchroteam's field service management solution. We are pleased to hear The RMO company has found our FSM easy to set up, use, and integrate with partners and other applications. We are glad to know the Future Connections team has benefited from our solution as well, and that everything from planning to supporting last minute changes has become more efficient. Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
8,6/10
Basierend auf 50 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Synchroteam Preis

Synchroteam Preis

Beginnt ab
22,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,3/5
Basierend auf 50 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Synchroteam Funktionen

Synchroteam Funktionen

API
Abrechnung & Rechnungsstellung
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Audit Trail
Automatische Benachrichtigungen
Berichterstattung und Statistik
Bestandsverfolgung
Compliance Management
Daten-Import / -Export
Dokumentenmanagement
Dokumentenspeicher
Echtzeit-Berichterstattung
Echtzeit-Daten
Integration von Dritten
Inventarverwaltung
Wirtschaftsprüfung
Workflow-Management
Überwachung
Funktionen
4,1/5
Basierend auf 50 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Synchroteam Häufig gestellte Fragen

Synchroteam Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Synchroteam.

F. Welche Preispläne bietet Synchroteam an?

Synchroteam bietet folgende Kostenpläne an:

Beginnt ab: 22,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Synchroteam?

Wir haben keine Informationen über die Funktionen von Synchroteam

F. Wer sind die typischen Nutzer von Synchroteam?

Synchroteam hat die folgenden typischen Kunden:

Kleine Unternehmen, Großunternehmen, Mittlere Unternehmen

F: Welche Sprachen werden von Synchroteam unterstützt?

Synchroteam unterstützt die folgenden Sprachen:

Chinesisch (traditionell), Deutsch, Englisch, Französisch, Italienisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Tschechisch, Türkisch

F. Welche Preispläne bietet Synchroteam an?

Synchroteam hat folgende Preismodelle:

Abonnement

F. Unterstützt Synchroteam mobile Geräte?

Synchroteam unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Synchroteam?

Synchroteam kann in folgende Anwendungen integriert werden:

Google Calendar, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Sage Business Cloud Accounting, Stripe, Xero, Xero, Zoho CRM

F. Welche Varianten der Kundenbetreuung bietet Synchroteam an?

Synchroteam bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen