Synchroteam

Synchroteam

Field Service Management Software Live-Support. Kostenlos testen.

4.5/5 (47 Bewertungen)

Synchroteam Übersicht

Was ist Synchroteam?

Verwalte mobile Mitarbeiter effizient, vereinfache Geschäftsprozesse und optimiere Kosten.

Synchroteam bietet Tracking, Planung, Versand, Kalender, Job-Management, Reporting, CRM, Invetarmanagement, Time-Tracking, Rechnungsstellung und Google Maps. Cloudbasierte SaaS mit mobilen Apps für iOS und Android. Integration mit Quickbooks, Xero und Zoho CRM.

Die Außendienstmanagement (FSM)/Personaleinsatzplanung-Software eignet sich hervorragend für KMU, mittelständische Unternehmen und Unternehmen in den Bereichen HLK, Elektrik, Inspektion, Schädlingsbekämpfung, Sanitär, Wartung, Terminplanung, Sicherheit und anderen Branchen.

Erstelle deine kostenlose Testversion in weniger als einer Minute und organisiere dich
mit dieser kostengünstigen, leistungsstarken und anpassbaren Lösung für den Außendienst. Live-Support.

Synchroteam Übersicht

Preis

Beginnt ab
22,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Synchroteam Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Asien, Australien, Brasilien, Kanada, China und 5 weitere , Europa, Deutschland, Indien, Japan, Lateinamerika
Unterstützte Sprachen
Chinesisch (traditionell), Tschechisch, Niederländisch, Englisch, Französisch und 8 weitere , Deutsch, Italienisch, Polnisch, Portugiesisch, Russisch, Spanisch, Schwedisch, Türkisch

Screenshots

Synchroteam Screenshot: Schedule Assist
Synchroteam Screenshot: Schedule Assist Synchroteam Screenshot: Map & Driving Synchroteam Screenshot: Invoice Synchroteam Screenshot: iPhone Synchroteam Screenshot: connectors Synchroteam Screenshot: Schedule Assist Synchroteam Screenshot: Customer Management Synchroteam Screenshot: Job Detail Synchroteam Screenshot: Business Hours Synchroteam Screenshot: Skills Management

Synchroteam Bewertungen

Synchroteam Bewertungen

Gesamtbewertung
4.5
/
5
Ausgezeichnet
27

Sehr gut
17

Durchschnitt
2

Gering
0

Schlecht
1

Preis-Leistungs-Verhältnis
4.3
Funktionen
4.1
Bedienkomfort
4.3
Kundenbetreuung
4.2
94% haben diese Anwendung empfohlen
Robert Y.

Efficient. Informative. Useful

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority.

I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what.

There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up.

The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information.

The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go.

The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out.

There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive.

Demo the software, you'll like it.


Mit Google übersetzen
Reinoudt V.

Very helpful

We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes


Mit Google übersetzen
Charles A.

Great custom field reporting capability

We have 3 techs in the field doing different job services, this allows me to track customers, log call information, schedule and track all services provided and organize service reports & pictures.


Mit Google übersetzen
Ryan P.

Not great, not terrible

Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.


Mit Google übersetzen
Ian M.

For a field-based service team Synchroteam fits our business extremely well, and is great to...


Mit Google übersetzen
Robert Y.
Branche: Informationstechnologie & -dienste
Untern. Größe: 2-10 Mitarbeiter
Übersetzen nach: Deutsch

Efficient. Informative. Useful

Täglich für 1-5 Monate genutzt
Bewertet am 22.2.2017
Quelle der Bewertung: Capterra

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority.

I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what.

There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up.

The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information.

The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go.

The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out.

There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive.

Demo the software, you'll like it.

Vorteile

Good Inventory
Good presentation of information
Good mobile app
Easy to use
Customization

Nachteile

missing some features, for example can't search by serial number

Übersetzen nach: Deutsch

Antwort von Synchroteam

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Reinoudt V.
Branche: Informationstechnologie & -dienste
Untern. Größe: 51-200 Mitarbeiter
Übersetzen nach: Deutsch

Very helpful

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 5.11.2019
Quelle der Bewertung: Capterra

We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes

Vorteile

It is simple, crisp & very functional. Well documented and easy to set up. Open and easy to integrate with partners and own applications.

Nachteile

The color schemes of the planboard could be easier on the eyes.

Übersetzen nach: Deutsch

Antwort von Synchroteam

Thank you Reinoudt for reviewing Synchroteam's field service management solution. We are pleased to hear The RMO company has found our FSM easy to set up, use, and integrate with partners and other applications. We are glad to know the Future Connections team has benefited from our solution as well, and that everything from planning to supporting last minute changes has become more efficient. Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Charles A.
Branche: Baumaterial
Untern. Größe: 2-10 Mitarbeiter
Übersetzen nach: Deutsch

Great custom field reporting capability

Täglich für 6-12 Monate genutzt
Bewertet am 28.6.2019
Quelle der Bewertung: Capterra

We have 3 techs in the field doing different job services, this allows me to track customers, log call information, schedule and track all services provided and organize service reports & pictures.

Vorteile

The custom field reporting is the best feature, it allows me to build reports specific to certain types of jobs and make it pretty easy for my service techs to log the actions and services they completed on each job.

Nachteile

The mobile app is great for field techs, but there is no mobile admin capability. We are a small service company and i am the admin, but i also am a tech on occasion, and i have to schedule jobs for my tech user and login to the mobile app as the same, but it is pretty difficult to complete admin tasks from the mobile app. I can schedule calls for myself, but i am usually needing to schedule calls for one of our techs.

Übersetzen nach: Deutsch

Antwort von Synchroteam

Charles, we appreciate your feedback on Synchroteam's field service management software. We are glad to hear the Vail Valley Garage Door technicians have benefitted from our custom field reporting. We are also pleased to hear our mobile workforce solution has allowed you to effectively manage services and activities. Thank you for your feedback regarding mobile admin capabilities, we have forwarded it to our development team to look into potential enhancements. Don't forget to out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Ryan P.
Übersetzen nach: Deutsch

Not great, not terrible

Täglich für 1-5 Monate genutzt
Bewertet am 27.12.2017
Quelle der Bewertung: Capterra

Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Vorteile

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Nachteile

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Übersetzen nach: Deutsch

Antwort von Synchroteam

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort

Weiterempfehlungsquote: 0.0/10

Ian M.
Übersetzen nach: Deutsch

For a field-based service team Synchroteam fits our business extremely well, and is great to use

Täglich für 6-12 Monate genutzt
Bewertet am 9.5.2018
Quelle der Bewertung: Capterra

Vorteile

- Huge time-saving capability over paper-based job and direct input invoice processes
- Improves accuracy
- All internet-based and paper-free, no infrastructure required
- Value for money
- Easy to use and effective mobile app for field-based technicians
- We can create simple, custom job report templates that fit our business
- Job validation / customer invoicing via the desktop is simple and quick
- We can automatically email PDF copies of jobs and invoices to our customer
- Simple invoicing export CSV file for manipulation and import into accounts systems
- Our customers can access secure online portal to view their validated jobs and invoices
- Potential to calculate technicians' hours and pay through the new Timesheets module
- Support team on hand to resolve any problems

Nachteile

It's a young product and so there are still a few things that could be refined, and we haven't really felt able to use the inventory module yet, but this doesn't detract from the great benefits gained from using Synchroteam

Übersetzen nach: Deutsch

Antwort von Synchroteam

Thank you Ian for your positive review on Synchroteam¿s job management, mobile app, and support team. We are pleased to hear your customers are benefitting from paperless invoicing and our secure online portal. We are also glad to know you have been taking advantage of our new time tracking module and custom report templates for on the job efficiency. Feel free to reach out to our support team on how to make our inventory module work for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Nutzerempfehlung
8.8/10
Basierend auf 47 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Synchroteam Preis

Synchroteam Preis

Beginnt ab
22,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4.3/5
Basierend auf 47 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Synchroteam Funktionen

Synchroteam Funktionen

API
Abrechnung & Rechnungsstellung
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Audit Trail
Automatische Benachrichtigungen
Berichterstattung und Statistik
Bestandsverfolgung
Compliance Management
Daten-Import / -Export
Dokumentenmanagement
Dokumentenspeicher
Echtzeit-Berichterstattung
Echtzeit-Daten
Integration von Dritten
Inventarverwaltung
Wirtschaftsprüfung
Workflow-Management
Überwachung
Funktionen
4.1/5
Basierend auf 47 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Videos und Anleitungen

Videos und Anleitungen

Synchroteam Häufig gestellte Fragen

Synchroteam Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Synchroteam.

F. Welche Preispläne bietet Synchroteam an?

Synchroteam bietet folgende Kostenpläne an:

Beginnt ab: 22,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Synchroteam?

Wir haben keine Informationen über die Funktionen von Synchroteam

F. Wer sind die typischen Nutzer von Synchroteam?

Synchroteam hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Synchroteam unterstützt?

Synchroteam unterstützt die folgenden Sprachen:

Chinesisch (traditionell), Tschechisch, Niederländisch, Englisch, Französisch, Deutsch, Italienisch, Polnisch, Portugiesisch, Russisch, Spanisch, Schwedisch, Türkisch

F. Welche Preispläne bietet Synchroteam an?

Synchroteam hat folgende Preismodelle:

Abonnement

F. Unterstützt Synchroteam mobile Geräte?

Synchroteam unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Synchroteam?

Synchroteam kann in folgende Anwendungen integriert werden:

Google Calendar, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Sage Accounting, Stripe, Xero, Xero, Zoho CRM

F. Welche Varianten der Kundenbetreuung bietet Synchroteam an?

Synchroteam bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen