EMS

Fairly robust options when it comes to scheduling and event management. It is very hard to create double bookings, which happened weekly with our old software. It is fairly intuitive and easy for most WebApp users to "get" pretty quickly out of the gate. Reports to share information with campus partners is detailed and customizeable so they can see what they need to see or want to see, they can just get their info, or they can see info for the whole event.

I don't know what industry standards are, but it seems pretty pricy for the annual license. Also, I wish that customer suggestions or fix ideas were taken more to heart - I have suggested several things and pointed out errors that are deemed as "Will not implement" when clearly something should be done. Also, timeliness on what they do promise has been an issue. They say this is coming, and then 2 years go by and it's still not there. -- that was more in my early days of using it - I think that has stopped because they know they do not want to promise something and then take years to deliver.

Easy way to schedule appointments and verify insurance eligibility.

There are sometimes glitches in the system but they are usually fixed same day.

At this time, I am able to complete everything I need with EMS (specifically Web Client EMS). You can customize your reports and easily schedule events. You can also add as much or as little detail as you need.

Customer Service has not been easy to work with (at least for us as Web based clients) and usually can not fix our issues. We have to fix them ourselves.