Helpwise

Helpwise works just like Help Scout and it does more! You can create canned responses, automation rules, snooze or schedule a reply or email, make forms that can be embedded, integrate their own live chat widget, has an in-house file manager, and so much more! As you can see, some of these are not available in Help Scout!

I really like the UI/UX of this app, it's very modern-looking and easy to navigate. The onboarding was very easy for me. I was able to add a few inboxes in just a few minutes.

They also have a good amount of integrations. I use Asana daily on my work and I'm so glad it has native integration with it.

Being able to connect your social media channels as inboxes is also another thing to love. Facebook comments can also be connected! That's a time saver for me as I manage our Facebook page.

I wanted to try their live chat widget but I haven't had the time to install it yet. This customer support app is a must-have for my e-commerce businesses. I'm so glad I found Helpwise, it will be my go-to service for my customer support tasks.

I hope they can add more integrations in the future. I'm using Sendinblue and I hope I can also connect it with this app. Other than that, there's nothing to dislike on Helpwise.

Super easy to tag colleagues and keep on top of email threads

I sometimes am not sure if the reports are accurate

Email assignment and round-robin mail routing

Inaccurate team performance reports and delayed support response

Great for managing incoming emails into a shared inbox. One email address for the team, and emails no longer go missing or unanswered. We now answer all emails much faster than before.

There is nothing that we don't like about Helpwise.