--- description: Ausführliche Erfahrungsberichte zu Alcea Helpdesk mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Alcea Helpdesk mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Alcea Helpdesk Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Issue Tracking Software](/directory/580/issue-tracking/software) > [Alcea Helpdesk](/software/2059023/alcea-helpdesk) # Alcea Helpdesk Canonical: https://www.getapp.de/software/2059023/alcea-helpdesk > Alcea Helpdesk ist eine Kundenserviceplattform der Unternehmensklasse, mit der Unternehmen Kundenbetreuung, Interaktionen, Fallnotizen und Dokumente von einem zentralen System aus verwalten können. > > Bewertung: **5.0/5** von 3 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **5.0/5** | 3 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 5.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Alcea Technologies - **Region**: Ottawa, Kanada - **Gegründet**: 1997 ## Gewerblicher Kontext - **Startpreis**: 20,00 CA$ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Argentinien, Australien, Belgien, Brasilien, Chile, Costa Rica, Deutschland, Dominikanische Republik, Dänemark, Ecuador, Finnland, Frankreich, Griechenland, Irland, Israel, Italien, Kanada, Kolumbien, Luxemburg, Mexiko und 22 weitere ## Funktionen - Alerts/Escalation - Hilfe Desk-Management - Ticket-Management - Wissensbasis-Management ## Optionen für Kundensupport - Chat ## Category - [Issue Tracking Software](https://www.getapp.de/directory/580/issue-tracking/software) ## Alternativen 1. [Jira](https://www.getapp.de/software/9953/jira) — 4.4/5 (15312 reviews) 2. [JIRA Service Management](https://www.getapp.de/software/91811/jira-service-management) — 4.5/5 (763 reviews) 3. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3408 reviews) 5. [GitHub](https://www.getapp.de/software/90537/github) — 4.8/5 (6155 reviews) ## Nutzerbewertungen ### "FIT is a good name for the tool as it truly "FITs" into every need you may have for a ticket system." — 5.0/5 > **Lisa** | *29. Januar 2018* | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: By far what I like most about FIT is the company that makes the software. Without exception they are all professional, experts in their field, extremely responsiveness and easy to do business with. They feel like an extension of your company. The tool itself is basic and that is what works so well. You can add to it using user defined fields, and workflows that truly enable you to build the experience you want in your particular organization or department. We implemented 5 different versions all doing something different to meet specific department requirements. All worked as we would have hoped and then some. > > **Nachteile**: The "pro" of easily adding fields and workflows to this software is also its con. You need to have strict governance or you get out of control really quickly. My team loved that they were not forced to have a "customer" already existing before entering a ticket. However, that removed the possibility of having customer "360". If you don't need that and only want a quick and easy to use ticket system, then that would not be a problem for you. I am also sure that Alcea could figure out a way of helping a company set something like this up if required. > > Easy to set up and maintain. A price effective solution. ----- ### "Easy to use and stay on top of tasks" — 5.0/5 > **Haylie** | *1. November 2017* > > **Vorteile**: This software, once you get used to it and know your way round it, is great to use. It has been a huge benefit to our company with keeping our support desk up to date and organised. Fit Support have been excellent and very quick to respond to requests - very impressed. > > **Nachteile**: Getting to know the system in the beginning. Even though there is a User Guide, I wasn't always able to find what I was looking for in the manual. This became easier once I knew my way round the system. ----- ### "Task Management, Project Management, Knowledge Base. Post ERP data via SOAP. Anon Email Retrieval" — 5.0/5 > **Justin** | *26. Januar 2018* | Einzelhandel | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Setup, implementation and customization was straightforward. Super flexible, can accommodate any of our workflows. Dashboards and reports were easy to do. I have no current users on mobile devices, but the mobile app could be interesting for others. We used anonymous email retrieval to add email capability. Support was great. Tough questions were always answered quickly by a developer. > > **Nachteile**: It can be a bit verbose. As with any customizable solution careful thought is needed in the design phase > > A solution that fit the needs of our team ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/2059023/alcea-helpdesk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten