Hipporello Service Desk

So easy to set up. Everything is configurable or they've thought of a better solution. Works so well into trello. Has both the form AND email conversion to trello tickets. Love being able to communicate with those who filled it the form directly through trello.

Ummmm haven't found anything not to like.

Fully integrated with Trello
Ease of use

Few customization
Very poor administration service and billing support

I am the user who was responsible for the initial setup, and I was very grateful for how intuitive it is to build forms and automations, with little need to reference Hipporello's documentation (even though they do have extensive and helpful and easily accessible documentation, too). For a small team with a new product, we're constantly changing, and it's so easy to go back into the Admin Center to make updates. Hipporello is constantly making updates and improvements too, and it's always exciting to see what they do next.

There is no option to allow management to view the Trello board associated with the form submissions without adding them as a licensed Hipporello user. It would be great if, in the future, "Read Only" users could be added to the Trello board without increasing the Hipporello cost.

- The support is amazing!
- It's the perfect quick IT ticketing solution
- It seems like the Hipporello team has done this before - everything you need is here or either in development
- When they say something is developed it actually is and it's also released around the date they say it is (last was Google SSO)

Nothing, everything was fine! With their support it's easy to manage.