Kigo
Über Kigo
Mit Kigo kannst du Ferienimmobilien in deinem gesamten Portfolio mit weniger Aufwand und mehr Transparenz verwalten. Schau dir diese Komplettlösung an, einschließlich:
– Kigo Reservations: Mit nur wenigen Klicks erhältst du Informationen über alle Buchungen und Anfragen.
– Kigo Channel Management: Leite deine Ferienimmobilien an effektive Vertriebspartner weiter, um deren Sichtbarkeit und die Zahl der Buchungen zu erhöhen.
-Kigo Operations Manager: Spare 20 Stunden in der Woche mit einer Lösung, die alle Betriebs- und Arbeitsressourcen für dich organisiert.
– Kigo Websites: Ein Kigo-Website-Paket stellt dir das ultimative digitale Storefront für alle Ferienimmobilien bereit. Verwende ein umfassendes Marketing- und Buchungssystem, das sich problemlos in andere Kigo-Lösungen integrieren lässt.
– Kigo Revenue Management: Steigere deine Umsätze um 20 % und maximiere die Umsätze mit Ferienimmobilien in jeder verfügbaren Nacht.
– Kigo Contact Center: Hilf Gästen dabei, die perfekte Ferienwohnung zu finden – nicht nur während der regulären Geschäftszeiten. Vertraue den professionell ausgebildeten Reservierungsexperten, die auf E-Mails reagieren und ausgehende Anrufe tätigen, um Buchungen zu erleichtern.
– Kigo Payments: Biete Gästen den Komfort von Onlinezahlungen und erlauben es ihnen, Ferienimmobilien jederzeit und an jedem Ort der Welt sicher zu buchen.
– Kigo Mobile Guest App: Liefere deinen Gästen Antworten, wenn sie sie am dringendsten benötigen, und biete ihnen eine unvergessliche Erfahrung.
Und vieles mehr!
Neben erstklassigen Produkten gibt es ein globales Kundenservice-Team, das Support auf Englisch, Spanisch, Französisch, Deutsch, Portugiesisch, Italienisch, Russisch und Katalanisch über Web oder Telefon bereitstellt – an sieben Tagen in der Woche. Zudem werden kontinuierlich Schulungen angeboten, damit du deine Lösungen optimal nutzen kannst.
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Nutzerbewertungen
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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Great online solution specialised in vacation homes
Bewertet am 15.4.2016
We are using Kigo now since about 8 months and are really, really happy with this online solution....
We are using Kigo now since about 8 months and are really, really happy with this online solution. The system itself has some bugs but the support team is acting on those matters really, really quickly. When I read some of the bad reviews I can't really believe. The support is always answering any questions - and I asked and keep asking a lot - quickly and with all necessary details.
The majour selling point of the system is the channel manager which sync to the typical vacation home portals like homeaway, tripadvisor and many, many others. Renting out an apartment means you don't need to standard hotel sites to be listed on. You need vacation home sites like airbnb, homeaway, flipkey ...
Adding a booking is very simple, adding a new property needs some time but once added most of the portals sync descriptions, prices, availability and booking rules. So you add it once to Kigo and then lean back, wait for maximum 24 hours and your are online on your channels.
The website solution is pretty nice, especially the new template is beautiful. Just a tip from my side: wordpress isn't really difficult but it takes a lot of time to set up everything. Go and get the help from Kigo for the DIY page and focus yourself on getting bookings and earning money instead of playing with wordpress.
So, thanks Kigo and thanks to the german speaking support team! I love the solution and you are all doing a great job!
Vorteile
Smart software with lots of possibilities to adjust to your business. Simple channel manager syncs to the most important portals
Nachteile
Sometimes a time consuming job to adjust everything to your CI.
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Excellent software for accommodation industry
Bewertet am 20.3.2017
Overall the software is excellent. Pricing mechanisms, portal integration and Guest App elements of...
Overall the software is excellent. Pricing mechanisms, portal integration and Guest App elements of the product are absolute standouts. Downside is on the reporting front. There are vast options for reporting, but none that provide the most basic monthly reporting figures, which creates unnecessary work for me (the client) at the end of every month, and doesn't allow a rolling synopsis snapshot of where the business is sitting on any given day within a month. Only other major concern is to do with responding to customer concerns. Emphasis seems to be placed on the development of the product on a macro level, rather than having a separate team of developers ready to respond to client queries and concerns over elements of the product.
Antwort von Guesty
Dear David,
Thank you for your review. We're are pleased to hear that you're happy with the tools that Kigo provides. We're taking note of your comments regarding the reporting and we will discuss these further with our product team. Please note that we've just released a new report: the occupancy dashboard - that allows you to track crucial key performance indicators and measure what matters the most to you: http://ow.ly/8lBV30bFx6i
We hope that you like it!
Remember that our Support team is here to help, even, on the weekends. They'll be your bridge to the development team if you have feedback about our products.
thank you again for choosing Kigo.
The Kigo team
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
a very rocky road with many highs and lows
Bewertet am 24.9.2017
more bookings and piece of mind that no double bookings can occur. reduces my workload and stream...
more bookings and piece of mind that no double bookings can occur. reduces my workload and stream lines the entire booking process
Vorteile
good support even though support are at the mercy of the developers when it comes to more serious issues. Calendars update nicely across the channel manager
Nachteile
Kigo seems more intent on rolling out new more expensive software rather than addressing issues that I, and no doubt many other current customers have. Many of my issues, although relatively minor have not been resolved in the last 12months. The Kigo websites look decent enough but their functionality for would be online bookers is very poor. To add, I am now told that my ongoing issues won't be resolved as Kigo will roll out an updated version of the software as well as new look/functionality websites. Rather than do the right thing and give old customers access to these new features Kigo want me to signa new contract and pay more per month + tack on a monthly hosting website fee (a hosting fee that was already included in my current contract).
Antwort von Guesty
Hi Fraser,
Thank you for your honest feedback. We are glad to hear that you have had a positive experience with our support team, and that Kigo has helped you increase bookings, reduce your workload and streamline the booking process.
Our team has reached out to you regarding the issues you shared to provide clarification and work to reach a solution. To clarify, we created an entirely new, improved website product that replaces our old offering. For this reason, we implemented pricing changes and offered you a discount as we value your loyalty as an existing customer. Regarding the product issues you referenced, each of these has been addressed and resolved by our team.
At Kigo, our goal is to serve our clients above all else. We are committed to working together to alleviate your concerns and provide you with the best experience possible.
Thank you,
The Kigo Team
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Simply the Best
Bewertet am 28.9.2022
The software that I love since beginning in 2015
The software that I love since beginning in 2015
Vorteile
Easy to use, and features , solutions, lay out, etc
Nachteile
pro calendar speed , slow to load the homes and should contain prices as on initial launch of pro ....
Antwort von Guesty
Hi Bruno, thank you so much for taking the time to leave an excellent rating. We really appreciate our collaboration. Please let us know what we can do for you in the future!
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Kigo Review
Bewertet am 3.6.2019
I did not like this system at start, and I believe it is because of the way it was trained. When I...
I did not like this system at start, and I believe it is because of the way it was trained. When I got a hold of the system and became manager, I found great ways to train on the system and my staff loves it now.
Vorteile
I love this booking engine and it is very user friendly.
Nachteile
At times it seemed a tad lengthy however once I was able to get in the system and move around it was amazing.
Antwort von Guesty
We appreciate your feedback and will work to make our training more hands-on.
Kigo Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Kigo.F. Welche Preispläne bietet Kigo an?
Kigo bietet folgende Kostenpläne an:
- Ab: 59,00 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Kigo?
Kigo hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Kigo unterstützt?
Kigo unterstützt die folgenden Sprachen:
Deutsch, Englisch, Französisch, Italienisch, Portugiesisch, Russisch, Schwedisch
F. Unterstützt Kigo mobile Geräte?
Kigo unterstützt die folgenden Geräte:
F. Mit welchen anderen Applikationen integriert Kigo?
Kigo kann in folgende Anwendungen integriert werden:
Handle, Operto Connect, PriceLabs, RentalGuardian, Safely Open, SigaPlatform, Turno
F. Welche Varianten der Kundenbetreuung bietet Kigo an?
Kigo bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
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