Logi Symphony

The initial attraction to the software was the look. It's slick & clean & making visualizations is snappy & they look good with little tuning. That was a big selling point. The platform is built so that you can customize based on your needs & that's huge. Plus, the cost was a fraction of the largest competitor we reviewed.

Customer Service can be a bit choppy. You can't "call in" for an answer, unless it's a quick one, if you need help troubleshooting something while you're in the thick of it - sorry, you need to schedule the time when things go wrong. There were other issues with being sold different licenses than what we used in our trial, with no clear understanding of the separation until after the fact. Debugging data errors, if you're working with alot of data can be a NIGHTMARE.

Dundas is a conglomeration of expertly coded dashboard development tools and infrastructures. The thing I like most about Dundas is that they are very helpful, the gentleman assigned to me to educate me in the ways of Dundas, was one I will never forget to this day, he was calm, helpful, understanding and with his help I learned Dundas in no time.

I like the way Dundas structure's its Dashboard development, it starts with virtual tables, where the programmer can manually or automatically generate SQL queries, these queries are then used for the basis of adding statistical flavour to the Dashboard, the way this is done is very straight forward. Dundas has a steep unforgiving learning curve, but when you master the fundamentals, the sky really is the limit.

Also their support service is world class, the representatives will assist you in any way they can, they will help you understand what the issue you are facing is and provide a resolution. If they cant help you via email, they will 'WebEx' you, i.e skype call with 2 way screen control.

Everything in Dundas is customizable, charts, graphs and other statistical data can be glossed up and made to look as simple or as plush as the user envisions. You can add formulae, trend analysis and other key statistical methods are employed by Dundas.

They have charts for Finance, Risk analysis and other key statistical methodologies. All of these charts can be jazzed up with scripts so that you can Drill down and filter through the data you want in order to get the right Business Intelligence feel to your work.

Dundas supports the Data Cube, It supports Microsoft, Oracle, MySQL, EXCEL, it has export capabilities onto Excel, so those clients which prefer their data in Spreadsheets can manually export directly from the dashboard. Everything in Dundas is designed to give you the most professional feel possible at all times!

Dundas, for the good of it's users needs to publish more comprehensive educational equipment to train it's users, it is very hard to get to an expert level in Dundas without some help from your Friends in Dundas. I would love to see Dundas publish university style lectures, with step by step guides that show every aspect of the working sphere. With adequate educational material, one would be able to gain adept or even artisan status with the Tool on their own.