--- description: Ausführliche Erfahrungsberichte zu Glassix mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Glassix mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Glassix Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/561/live-chat/software) > [Glassix](/software/2068829/glassix) # Glassix Canonical: https://www.getapp.de/software/2068829/glassix Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.getapp.de/software/2068829/glassix?page=2) > Glassix ist die KI-gestützte Unified-Messaging-Plattform, die Ihre Kundengespräche über alle digitalen Kanäle hinweg verbindet - Instant-Messaging-Apps und SMS-Text, E-Mail-Konversationen, Live-Chat auf Ihrer Website oder App und Nachrichten in sozialen Medien. Powered by GPT-4. > > Bewertung: **5.0/5** von 103 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Hauptvorteile von Glassix Kollaboration in Echtzeit: Service-Mitarbeitende können gemeinsam mit Kunden browsen, Dokumente digital unterzeichnen, Probleme schneller lösen und die Kundenzufriedenheit verbessern. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **5.0/5** | 103 Nutzerbewertungen | | Bedienkomfort | 4.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 5.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Glassix ## Gewerblicher Kontext - **Startpreis**: 98,00 € - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch, Hebräisch - **Verfügbare Länder**: Deutschland, Israel, Schweiz, Vereinigte Staaten, Österreich ## Funktionen - API - Absichtserkennung - Agenten-Schnittstelle - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Felder - Anrufprotokoll - Aufgabenmanagement - Automatisiertes Routing - Autoresponders - Batch-Daten Kommunikation - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Call-Center-Management - Chat / Messaging - Chatbot ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Live-Chat Software](https://www.getapp.de/directory/561/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.getapp.de/directory/561/live-chat/software) - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [CCM-Software](https://www.getapp.de/directory/1139/customer-communications-management/software) - [Call-Center Software](https://www.getapp.de/directory/275/call-center/software) - [UC Software](https://www.getapp.de/directory/599/unified-communications/software) ## Alternativen 1. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1787 reviews) 2. [Genesys Cloud CX](https://www.getapp.de/software/104597/genesys-cloud) — 4.3/5 (265 reviews) 3. [Bitrix24](https://www.getapp.de/software/90602/bitrix24) — 4.2/5 (997 reviews) 4. [Front](https://www.getapp.de/software/102177/front) — 4.5/5 (287 reviews) 5. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4086 reviews) ## Nutzerbewertungen ### "A Game-Changer for Customer Support\!" — 5.0/5 > **Peace** | *14. Juni 2024* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The analytics and reporting tools provide valuable insights into customer behavior, helping us make informed decisions to enhance our support strategies. The platform is scalable and secure, growing with our business and ensuring our data is protected. > > **Nachteile**: The initial setup was complex and took longer than expected, and the chatbots occasionally struggle with nuanced inquiries. > > It has transformed our customer interaction. Its AI-powered chatbots have automated 70% of our inquiries, significantly reducing response times and allowing our team to focus on more complex issues. The platform streamlines engagement across multiple channels, including social media and email, improving our overall efficiency and customer satisfaction. Glassix has been a game-changer for our customer support operations, and I highly recommend it for any business looking to enhance their customer interaction. ----- ### "Glassix: A Real Game-Changer for Our Business" — 5.0/5 > **Verifizierter Rezensent** | *21. Juni 2024* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I really liked most about Glassix is its well designed and organized User Interface (UI). Before, it was a struggle to keep up with emails, texts, and chats. Now, everything is already in one place – one inbox for every category\! No more changing of applications or missing of messages. It's a lifesaver, and customers seem satisfied. It is such a big win and a must try\! > > **Nachteile**: Glassix's system is great, but there are also some improvements that can be applied for more customer satisfaction. In their login page, I have observed that the website is using password plus the one-time pin (OTP) for authentication. For me, it can be further improved if Google Authenticator or other similar applications will also be utilized for stronger sense of login security. > > In my previous experiences, customer service used to be my nightmare, let's say endless email threads, missed texts from angry customers, and social media comments blowing up our feed. Then, a colleague suggested Glassix, and let me tell you, it's such a blessing. Everything – emails, texts, website chats, even those crazy Facebook messages – all in one place, in one inbox\! No more application switching and no more frantic searches for that missing message. We've also saved very much time. With their AI chatbots, I actually say, they are indeed helpful\! We built one to handle those very common questions, and it's been a lifesaver. Customers get their answers fast, even after hours, and we're free to focus on more complicated stuff. There might also be some improvement in the system, like setting up a specific feature, which made me think heavily about how, but guess what? The Glassix customer support team is simply amazing\! They are very fast to approach and they explained everything in easy-to-understand terms, and had us back on track easily. Honestly, Glassix has been a game-changer for our customer service. We're giving our customers a way better experience, and we're saving ourselves a ton of stress. If you're feeling overwhelmed by customer messages, do yourself a favor and try Glassix. Trust me, your future self will thank you\! ----- ### "Elevate Your Customer Engagement with Glassix: Essential for Business Owners" — 5.0/5 > **Duru Judith** | *12. Juni 2024* | Kosmetik | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: Glassix simplifies the complexity of customer interaction, making it remarkably easy to manage and optimize communication. It’s an indispensable tool for any business looking to enhance customer satisfaction and operational efficiency. > > **Nachteile**: Glassix offers powerful features for managing customer interactions, yet there are important considerations to keep in mind. While it seamlessly consolidates all business conversations into one AI-powered platform, there is a learning curve for new users and complexity in managing multiple channels. Although customization options are somewhat limited, Glassix ensures seamless customer engagement across all channels with omnichannel chatbots and personalized greetings. Occasional technical issues may arise, and it's essential to evaluate costs and integration challenges based on your business needs. > > I highly recommend it for all business owners seeking to enhance customer satisfaction and operational efficiency. ----- ### "Enhancing Customer Communication in Logistics and Event Production with Glassix" — 5.0/5 > **Carlos** | *12. Juni 2024* | Eventservice | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The robust multi-channel communication capacity of Glassix is a driver that commands one of the foremost benefits of its use in an event organisation and production company. Glassix is the all-in-one SlaaS that consolidates all client interactions, across email, live chat, social media, and SMS, into one simple interface. It guarantees that each message is responded to immediately, making sure no communication gap is created and the level of client contentment is elevated. The event management system has a single platform to address the queries, updates and feedback, further assisting in the seamless operation and good client relationship. > > **Nachteile**: Glassix lacks any significant drawbacks, rendering it a dependable option for enhancing customer communication. ----- ### "Enhancing Customer Experiences: Why Glassix is a Must-Have Tool" — 5.0/5 > **Lawrence** | *18. Juni 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Glassix is a game-changer in the realm of Conversational AI and Omnichannel Customer Communication\! I recently had the opportunity to explore this software, and I am genuinely impressed by its capabilities. Glassix revolutionizes how businesses manage customer interactions by providing a unified inbox that seamlessly integrates multiple communication channels, including instant messaging apps, SMS, email, live chat, and social media. This eliminates the need for juggling multiple tools, thereby streamlining workflows and reducing operational costs. > > **Nachteile**: Its initial setup and the learning curve involved might pose challenges for users without technical expertise. ----- Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.getapp.de/software/2068829/glassix?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/2068829/glassix) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Strukturierte Daten