--- description: Ausführliche Erfahrungsberichte zu Glassix mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Glassix mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Glassix Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/561/live-chat/software) > [Glassix](/software/2068829/glassix) # Glassix Canonical: https://www.getapp.de/software/2068829/glassix Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.getapp.de/software/2068829/glassix?page=2) > Glassix ist die KI-gestützte Unified-Messaging-Plattform, die Ihre Kundengespräche über alle digitalen Kanäle hinweg verbindet - Instant-Messaging-Apps und SMS-Text, E-Mail-Konversationen, Live-Chat auf Ihrer Website oder App und Nachrichten in sozialen Medien. Powered by GPT-4. > > Bewertung: **5.0/5** von 103 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Hauptvorteile von Glassix Kollaboration in Echtzeit: Service-Mitarbeitende können gemeinsam mit Kunden browsen, Dokumente digital unterzeichnen, Probleme schneller lösen und die Kundenzufriedenheit verbessern. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **5.0/5** | 103 Nutzerbewertungen | | Bedienkomfort | 4.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 5.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Glassix ## Gewerblicher Kontext - **Startpreis**: 98,00 € - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch, Hebräisch - **Verfügbare Länder**: Deutschland, Israel, Schweiz, Vereinigte Staaten, Österreich ## Funktionen - API - Absichtserkennung - Agenten-Schnittstelle - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Felder - Anrufprotokoll - Aufgabenmanagement - Automatisiertes Routing - Autoresponders - Batch-Daten Kommunikation - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Call-Center-Management - Chat / Messaging - Chatbot ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Live-Chat Software](https://www.getapp.de/directory/561/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.getapp.de/directory/561/live-chat/software) - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [CCM-Software](https://www.getapp.de/directory/1139/customer-communications-management/software) - [Call-Center Software](https://www.getapp.de/directory/275/call-center/software) - [UC Software](https://www.getapp.de/directory/599/unified-communications/software) ## Alternativen 1. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1755 reviews) 2. [WhatsApp](https://www.getapp.de/software/2035411/whatsapp) — 4.7/5 (16319 reviews) 3. [Telegram](https://www.getapp.de/software/114023/telegram) — 4.7/5 (6406 reviews) 4. [Genesys Cloud CX](https://www.getapp.de/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 5. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4076 reviews) ## Nutzerbewertungen ### "The Best App" — 5.0/5 > **Ian** | *15. Juni 2024* | Essen & Trinken | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It so efficient to use whether you are busy on other things. It can book clients, manage your business properly and helps you to gain more profits. > > **Nachteile**: least? This AI app is exceptional. There is no need to be the least because it is the best. > > All I can say that if you have a small business yet you have to many customers online to deal with, You must try this application. It can help you 24/7 to operate your business without strict supervision. ----- ### "Glassix: A Real Game-Changer for Our Business" — 5.0/5 > **Verifizierter Rezensent** | *21. Juni 2024* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I really liked most about Glassix is its well designed and organized User Interface (UI). Before, it was a struggle to keep up with emails, texts, and chats. Now, everything is already in one place – one inbox for every category\! No more changing of applications or missing of messages. It's a lifesaver, and customers seem satisfied. It is such a big win and a must try\! > > **Nachteile**: Glassix's system is great, but there are also some improvements that can be applied for more customer satisfaction. In their login page, I have observed that the website is using password plus the one-time pin (OTP) for authentication. For me, it can be further improved if Google Authenticator or other similar applications will also be utilized for stronger sense of login security. > > In my previous experiences, customer service used to be my nightmare, let's say endless email threads, missed texts from angry customers, and social media comments blowing up our feed. Then, a colleague suggested Glassix, and let me tell you, it's such a blessing. Everything – emails, texts, website chats, even those crazy Facebook messages – all in one place, in one inbox\! No more application switching and no more frantic searches for that missing message. We've also saved very much time. With their AI chatbots, I actually say, they are indeed helpful\! We built one to handle those very common questions, and it's been a lifesaver. Customers get their answers fast, even after hours, and we're free to focus on more complicated stuff. There might also be some improvement in the system, like setting up a specific feature, which made me think heavily about how, but guess what? The Glassix customer support team is simply amazing\! They are very fast to approach and they explained everything in easy-to-understand terms, and had us back on track easily. Honestly, Glassix has been a game-changer for our customer service. We're giving our customers a way better experience, and we're saving ourselves a ton of stress. If you're feeling overwhelmed by customer messages, do yourself a favor and try Glassix. Trust me, your future self will thank you\! ----- ### "aquarole review" — 5.0/5 > **Washington** | *18. Juni 2024* | Bau | Empfehlungsbewertung: 1.0/10 > > **Vorteile**: Live chat,multitasking and how easy to use > > **Nachteile**: Most things are amazing I haven't come up with error > > It's the best of the best platform to do ----- ### "Legit Business-Life Transformer" — 5.0/5 > **Verifizierter Rezensent** | *15. Juni 2024* | Schreiben & Editieren | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Glassix's AI-powered tools, including the AI-unified inbox and chatbot, effectively handle support queries and common customer questions, easing our workload. Its seamless omnichannel integration ensures no customer interaction is missed across instant messaging apps, SMS, email, live chat, and social media. Features like AI-generated response suggestions and automatic discussion categorization save time and effort, while the user-friendly interface simplifies managing interactions across platforms. The excellent support team always replies quickly and resolves issues efficiently. Most importantly it is cost-effective. > > **Nachteile**: Glassix has a learning curve, requiring time to get familiar with all features if you're not acquainted with similar tools. The platform can occasionally be slow, which could be improved. It lacks automated messaging on WhatsApp based on specific time periods and requires a strong internet connection to function optimally. Additionally, navigation could be simplified for even better usability. > > Overall, my experience with Glassix has been superb. It has significantly improved how I manage communications, making the process more efficient and organized. The benefits far outweigh the minor drawbacks, and I highly recommend it for any business looking to streamline their customer interactions and boost engagement. ----- ### "Glassix Delivers Exceptional Customer Support Solutions\!" — 5.0/5 > **Verifizierter Rezensent** | *12. Juni 2024* | Immobilien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Glassix is a game-changer\! Its user-friendly interface and robust features make customer interactions a breeze. For instance, I recently used Glassix to handle a complex customer query, and its seamless integration with our CRM system allowed me to access all relevant customer data instantly. Plus, the powerful analytics provided valuable insights to enhance our support strategies. Don't miss out on this innovative solution—try Glassix today and revolutionize your customer support experience\! > > **Nachteile**: Honestly, there are no cons to mention about Glassix\! It's been smooth sailing since I started using it. Don't hesitate to give it a try yourself and experience the seamless customer support it offers. You won't be disappointed\! > > My experience with Glassix has been nothing short of amazing\! From its intuitive interface to its powerful features, it's truly a game-changer for customer support. With Glassix, I've been able to streamline my workflows, track interactions effectively, and provide top-notch service to our customers. I highly recommend giving it a try—it's the ultimate tool for optimizing your customer support efforts and taking your business to the next level\! ----- Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.getapp.de/software/2068829/glassix?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/2068829/glassix) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Strukturierte Daten