--- description: Ausführliche Erfahrungsberichte zu Microcall mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Microcall mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Microcall Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [VoIP-Software](/directory/107/voip/software) > [Microcall](/software/2069081/microcall) # Microcall Canonical: https://www.getapp.de/software/2069081/microcall Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.getapp.de/software/2069081/microcall?page=2) > Microcall ist eine cloudbasierte Call-Accounting-Lösung, mit der Nutzer Telefonnummern identifizieren und suchen, Telekommunikationsausgaben verfolgen, Sprachverkehr analysieren und vieles mehr tun können. > > Bewertung: **4.6/5** von 18 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 18 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Micro-Tel - **Gegründet**: 1979 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - API - Abrechnung für Stimme - Ad-hoc-Analyse - Ad-hoc-Anfrage - Ad-hoc-Berichterstattung - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Anpassbare Berichte - Anpassbare Vorlagen - Anpassbares Dashboard - Anruf-Volumen - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anrufverfolgung - Anrufüberwachung - Benutzer-Management ## Integrationen (13 insgesamt) - 3CX - Accession Communicator - Asterisk - Avaya UCaaS - Cisco Unified Communications Manager - Five9 - GoTo Meeting - Jive - Microsoft Teams - Oracle PeopleSoft - Unify Unified Communications - Webex Suite - Zoom Workplace ## Optionen für Kundensupport - E-Mail/Helpdesk - Telefon-Support - Chat ## Category - [VoIP-Software](https://www.getapp.de/directory/107/voip/software) ## Ähnliche Kategorien - [VoIP-Software](https://www.getapp.de/directory/107/voip/software) - [Dashboard Software](https://www.getapp.de/directory/586/reporting-dashboard/software) - [KPI-Software](https://www.getapp.de/directory/3367/kpi-software/software) - [BI-Tools](https://www.getapp.de/directory/318/business-intelligence/software) - [IT-Management-Software](https://www.getapp.de/directory/771/it-management/software) ## Alternativen 1. [ZIWO](https://www.getapp.de/software/131291/ziwo) — 4.7/5 (108 reviews) 2. [Tableau](https://www.getapp.de/software/90797/tableau-software) — 4.6/5 (2348 reviews) 3. [Looker](https://www.getapp.de/software/91545/looker) — 4.5/5 (282 reviews) 4. [Qlik Sense](https://www.getapp.de/software/100391/qlik-sense) — 4.5/5 (260 reviews) 5. [Phocas](https://www.getapp.de/software/101345/phocas) — 4.7/5 (132 reviews) ## Nutzerbewertungen ### "Reporting at a new level" — 5.0/5 > **Elena** | *15. September 2021* | Bildungsmanagement | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The software makes all call activities of the institution or business visible. It tracks any kinds of calls: abandoned, terminated, longer, and international. Access to some critical data (harassing calls or threats) gets easy. The school's security can capture and handle them the moment they occur. The calls for admission and recruitment might help the managers to make accurate decisions, even on the fly. The most impactful feature is the Report generator. It creates and saves unlimited reports on the Dashboard, then distributes them via email or screen automatically. In addition, the Dashboard autorefresh with new data within seconds. The Windows authentification feature assists in making the information accessible to all the employees. And finally, cost reduction is possible after the call patterns analysis and proper planning. > > **Nachteile**: There is no trial option for the clients to find out whether the product meets their expectations and needs or not. Instead, they might attend the company's training webinars and get familiar with the Microcall functionality (for new users) or explore the new features added regularly (for experienced users). Also, it may be expensive for schools, given their limited budgets and the difficulties headteachers face to provide external funding. > > This product can be used in schools, colleges, and small businesses for tracking administrative and emergency calls. It visualizes and analyzes voice data in real time. Also, it works on different platforms, such as Zoom, MS Teams, WebEx, and Skype for business. Managers can control company's remote work in aspects related to voice traffic. It includes tackling clients' complaints and inquires (from cradle-to-grave), or monitoring employees' activity (daily/weekly/monthly) via the interactive dashboards. ----- ### "Supports our capacity planning by providing evidence" — 4.0/5 > **Emma** | *21. April 2025* | Maschinenbau oder Wirtschaftsingenieurwesen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Microcall was useful because it provided outbound call patterns for the company by region and department. It helped in determining which units were utilizing most of the long-distance charges, and made changes concerning routing of calls based on the numbers. > > **Nachteile**: A problem occurred in Synchronization of Call logs of one of our session border controllers. It needed a patch and restart to bring the full visibility after some period, which needed support assistance. ----- ### "Outstanding customer support" — 3.0/5 > **Verifizierter Rezensent** | *19. April 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The reports are accurate, detailed, and easy to read. Overall the program is pretty user-friendly - but if the user has any issues, their customer support is great. There is no question too big or too small for MicroCall's knowledgeable Support Team. I've had to contact them many times and they are always fantastic. > > **Nachteile**: The software itself is a big clunky and the appearance is somewhat outdated. ----- ### "Optimise performance of the voice networks through analysis" — 5.0/5 > **OMAR** | *21. April 2025* | Hochschulbildung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I most appreciate the Microcall’s call tracking for the mix of vendors that we are using. It was used to monitor the usage of our legacy PBX system and usage of UCaaS from Zoom which for the purpose of the migration provided detailed splits which proved useful. > > **Nachteile**: I observed that, depending on the report’s duration and number of years, there is a delay in getting the real-time data. ----- ### "Great product, good value\!" — 4.0/5 > **Lyneta** | *19. Dezember 2024* | Versicherung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Good Features - and analyzes the calls very well\! > > **Nachteile**: A trail option would have been nice so it could be tested to see if it suited our needs. > > Easy to use - and provides the services required ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.getapp.de/software/2069081/microcall?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/2069081/microcall) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten