Nitro for Incoming Tour Operators

During my time using Nitro for Incoming Tour Operators, I found it to be an indispensable tool that significantly streamlined our operations and enhanced our efficiency. The feature that stood out the most to me was its user-friendly interface. The automation of routine tasks was a game-changer, allowing us to focus more on providing personalized experiences for our clients rather than getting bogged down with administrative work.

Currently, there are a lot of developments from suppliers. It will be important to be able to keep up with integrations to create easy and competitive quotes.

Nitro has been an extremely helpful tool to create, change and organise group and FIT packages for our clients replacing our manual and outdated quotation tools of Excel, word and pdfs. Through preloaded services and prices, creating quotes has become a much quicker and easier task and we have had much less errors in our pricing. We can be precise and concise with our offering to our clients. All offers are being locked for editing once sent, making it easy to follow the process of potential changes througout sometimes a succesion quotations while the package is built to the client's wishes.Nitro is user-friendly in regards to customising your database and prices, as well as in booking, confirming, amending or cancelling services.Being able to access Nitro from anywhere due to it being a web based system is a huge bonus when the office is closed and access to paperwork and emails is limited.We have found Nitro especially useful for tour series with multiple arrival dates where pre-booking services is essential. Also creating vouchers is easy with the bonus of being able to add extra information to it when needed.Nitro has been very helpful in developing the system to suit the clients' needs.

Nitro can be a bit sluggish when it comes to formatting email offers and creating itineraries and also when doing invoices. You can only download anything in pdf format meaning that when you have made changes, you will need to remember to download a new document onto your server.We have not found Nitro too useful for our FIT bookings so far as it is lacking features such as extracting transfer manifests and flight and ferry info and adding additional info for our clients. I am sure with more time to work on some test bookings within Nitro, a lot of these things could be overcome by us.The client invoice feature does need some getting used to and probably requires some further development in regards to late cancellations, and credit notes. We have however used it more and more during the season and it is extremely helpful despite some of its limitations. We have not yet used the supplier invoice side yet to register invoices and mark them as paid through Nitro.It would be helpful to be able to link services when booking the same supplier in a project, e.g. coach services required throughout a week. Currently, you either have to make multiple bookings or send a manual booking request and include the whole itinerary.

Real people from our industry, who understand our questions, design the program and answer the phone/email.

We used the downtime of covid to transition our business from office-based, paper-based and manual records of bookings to Nitro. We had no experience with cloud-based operating systems. Trying to pick the right one was the hardest thing for us. Once we picked it the next challenge was to bring staff along while (also facilitating remote working). With no income stream during covid this was a difficult decision to invest time and money - but one we are now VERY glad we made.

Easy booking, easy voucher, easy listing

Documentation very easy such as hotel list, vouchers